Gumtree South Africa
Claimed Business
Gumtree South Africa
Claimed Business
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Gumtree South Africa faces significant criticism around its customer support, which is widely described as unresponsive and inaccessible. Multiple users report accounts being blocked or ads removed without explanation, directly impacting their income. Scam vulnerability is a recurring concern, with sellers falling victim to phishing schemes through fake Gumtree support pages. The Pay & Ship payment release process frustrates sellers due to lengthy delays. However, some long-term business users praise the platform for generating consistent leads, and the verified seller feature provides a sense of safety for buyers.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
42h 19mReply Time
-17 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 42 hours 19 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
42h 19m
NPS Score
-17
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 42 hours 19 min
Review Distribution
1.9|15 Reviews
May '25 - Apr '26
5(20%)
4(0%)
3(0%)
2(6.7%)
1(73.3%)
5(20%)
4(0%)
3(0%)
2(6.7%)
1(73.3%)
Frequently Asked Questions About Gumtree South Africa
Based on recent customer reviews, Gumtree South Africa faces significant criticism around its customer support, which is widely described as unresponsive and inaccessible. Multiple users report accounts being blocked or ads removed without explanation, directly impacting their income. Scam vulnerability is a recurring concern, with sellers falling victim to phishing schemes through fake Gumtree support pages. The Pay & Ship payment release process frustrates sellers due to lengthy delays. However, some long-term business users praise the platform for generating consistent leads, and the verified seller feature provides a sense of safety for buyers.
Gumtree South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 42 hours 19 min. Hellopeter has tracked Gumtree South Africa across 495 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Jason L
1 reviews | Active since Jan 2020
25 Feb 2026, 10:26
**** POOR COMMUNICATION - GUMTREE SA
i generate an income from Gumtree running adds as I sell puppies and various other items. my primary account i have had for years and this was note useable for a reason i still do not know as Gumtree has a support facility that generates a ticket but no one comes back to you and if you email the Support email given there is also no feedback even stating that they will respond in 6hrs. i had to create another profile that i have been running for over 3 years and boom, same **** agai. income affected, emails sent, support tickets generates.....silence from gumtree! LekkerLubbz@gmial.com. so i generate a 3rd account, the profile set up goes well everything is verified, Contact, email and my ID......next day, cannot access or post an add. *** GUMTREE! jldiscountwarehouse@gmail.com the biggest issue here is the silence. no one gets back to you and there is no contact number. you either deal with a robot on the "LIVE CHAT" or get a automated support ticket response, THATS IT! i have all the evidence. i have all the emails. CAN SOMEONE HELP!!!!!!
Helpful (0)
|Replies (0)JL
Jason L
1 reviews | Active since Jan 2020
25 Feb 2026, 10:26
**** POOR COMMUNICATION - GUMTREE SA
i generate an income from Gumtree running adds as I sell puppies and various other items. my primary account i have had for years and this was note useable for a reason i still do not know as Gumtree has a support facility that generates a ticket but no one comes back to you and if you email the Support email given there is also no feedback even stating that they will respond in 6hrs. i had to create another profile that i have been running for over 3 years and boom, same **** agai. income affected, emails sent, support tickets generates.....silence from gumtree! LekkerLubbz@gmial.com. so i generate a 3rd account, the profile set up goes well everything is verified, Contact, email and my ID......next day, cannot access or post an add. *** GUMTREE! jldiscountwarehouse@gmail.com the biggest issue here is the silence. no one gets back to you and there is no contact number. you either deal with a robot on the "LIVE CHAT" or get a automated support ticket response, THATS IT! i have all the evidence. i have all the emails. CAN SOMEONE HELP!!!!!!
0
Replies (0)NG
Nicole G
1 reviews | Active since Jan 2020
20 Feb 2026, 18:36
Another reason why Gumtree South africa ratings are low.
Hi all. Hope to find you all well. I'd like to share my terrible experience with Gumtree "South africa". After being a client of theirs for 5+ years and paying for promoted adverts they blocked me. With no explanation, no reason given (same as some of the other reviewers) and no refund for the promoted advert I paid R2000 + Ive been calling and emailing for almost 2 weeks. The guy who takes the calls said he couldn't assist. The people who work with the accounts are in Cape Town and suggested i should email them. I emailed them numerous times and no answer. I tried calling again and guess what he decided to ignore my calls. From a simple matter now to a legal matter. Beware out there.
Helpful (0)
|Replies (0)NG
Nicole G
1 reviews | Active since Jan 2020
20 Feb 2026, 18:36
Another reason why Gumtree South africa ratings are low.
Hi all. Hope to find you all well. I'd like to share my terrible experience with Gumtree "South africa". After being a client of theirs for 5+ years and paying for promoted adverts they blocked me. With no explanation, no reason given (same as some of the other reviewers) and no refund for the promoted advert I paid R2000 + Ive been calling and emailing for almost 2 weeks. The guy who takes the calls said he couldn't assist. The people who work with the accounts are in Cape Town and suggested i should email them. I emailed them numerous times and no answer. I tried calling again and guess what he decided to ignore my calls. From a simple matter now to a legal matter. Beware out there.
0
Replies (0)NC
KM
Kieran M
1 reviews | Active since Jan 2020
15 Jan 2026, 12:44
refusal of ad because of breed of dog.
after a refused post because of my breed of dog (pit bull) my ad never materialized , instead of mentioning as to why the ad failed , it was brushed off. so after years of using gumtree, i chose to leave the platform happily. all because of the biased personas upon the breed. all i can say is , ban all power breeds then not just "pit bull".
Helpful (0)
|Replies (0)KM
Kieran M
1 reviews | Active since Jan 2020
15 Jan 2026, 12:44
refusal of ad because of breed of dog.
after a refused post because of my breed of dog (pit bull) my ad never materialized , instead of mentioning as to why the ad failed , it was brushed off. so after years of using gumtree, i chose to leave the platform happily. all because of the biased personas upon the breed. all i can say is , ban all power breeds then not just "pit bull".
0
Replies (0)JM
Justin M
1 reviews | Active since Jan 2020
12 Nov 2025, 05:46
Worst service ever
After a dozen phone calls and emails over a period off two months, I’m still not getting any help or assistance regarding my login request. Now they want me to pay R65 before I can be assisted? I have been almost 20 year with Gumtree and now this???
Helpful (0)
|Replies (0)JM
Justin M
1 reviews | Active since Jan 2020
12 Nov 2025, 05:46
Worst service ever
After a dozen phone calls and emails over a period off two months, I’m still not getting any help or assistance regarding my login request. Now they want me to pay R65 before I can be assisted? I have been almost 20 year with Gumtree and now this???
0
Replies (0)SS
Sam S
1 reviews | Active since Jan 2020
30 Sept 2025, 10:49
Gumtree **** – **** “Support Chat” Stole My Banking Details
I was ****med through Gumtree by a **** “Gumtree Support” chat that looked 100% real. A buyer asked me to use Gumtree Shipping/Pargo, then directed me to a **** Gumtree page where a “support bot” ******* me into authorising a banking transaction and entering a code. This was actually a phishing **** to ***** my money. Gumtree needs to urgently warn users that: Gumtree never asks for banking details or OTPs. Buyers should never send links to **** “support” pages. This experience has left me at financial risk and caused huge stress. Gumtree must step up security and educate users immediately to stop more people being ****med.
Helpful (0)
|Replies (0)SS
Sam S
1 reviews | Active since Jan 2020
30 Sept 2025, 10:49
Gumtree **** – **** “Support Chat” Stole My Banking Details
I was ****med through Gumtree by a **** “Gumtree Support” chat that looked 100% real. A buyer asked me to use Gumtree Shipping/Pargo, then directed me to a **** Gumtree page where a “support bot” ******* me into authorising a banking transaction and entering a code. This was actually a phishing **** to ***** my money. Gumtree needs to urgently warn users that: Gumtree never asks for banking details or OTPs. Buyers should never send links to **** “support” pages. This experience has left me at financial risk and caused huge stress. Gumtree must step up security and educate users immediately to stop more people being ****med.
0
Replies (0)SN
Sylvester N
1 reviews | Active since Jan 2020
23 Sept 2025, 08:50
Awful service with Pay and Ship
I sold an item on Gumtree 17 September with the Pay & Ship service, buyer paid and collected item on 18 September. Status remains on Gumtree account as "Buyer must collect" until 23 September when status changed to buyer needs to confirm that he is satisfied within 24hrs when money will be released to my wallet, which in turn will take another 48hrs for funds to clear into my bank account. Why is the no option for buyer to click "satisfied" when they have received the item? I have to wait more than a week to get my money and the buyer is already using the item? And obviously Gumtree keeps the interests.
Helpful (0)
|Replies (0)SN
Sylvester N
1 reviews | Active since Jan 2020
23 Sept 2025, 08:50
Awful service with Pay and Ship
I sold an item on Gumtree 17 September with the Pay & Ship service, buyer paid and collected item on 18 September. Status remains on Gumtree account as "Buyer must collect" until 23 September when status changed to buyer needs to confirm that he is satisfied within 24hrs when money will be released to my wallet, which in turn will take another 48hrs for funds to clear into my bank account. Why is the no option for buyer to click "satisfied" when they have received the item? I have to wait more than a week to get my money and the buyer is already using the item? And obviously Gumtree keeps the interests.
0
Replies (0)RV
Ruan V
1 reviews | Active since Jan 2020
13 Sept 2025, 18:50
Bad service. Time wasters. Inability to communicate
Is there a possibility I can give Gumtree South Africa MINUS stars? They keep on removing my post without any reason whatsoever, what would be the problem? Gumtree South Africa does not communicate whatsoever. Times wasters. Not worth trying to advertise on Gumtree
Helpful (0)
|Replies (0)RV
Ruan V
1 reviews | Active since Jan 2020
13 Sept 2025, 18:50
Bad service. Time wasters. Inability to communicate
Is there a possibility I can give Gumtree South Africa MINUS stars? They keep on removing my post without any reason whatsoever, what would be the problem? Gumtree South Africa does not communicate whatsoever. Times wasters. Not worth trying to advertise on Gumtree
0
Replies (0)