Pathetic service

We had Gutter nuts come install gutters on our house 1 October 2020

On 11 Dec after the first good rains I contacted them to advise the run offs were incorrect, the gutters skew, they were leaking and the end caps were done incorrectly

18 Dec I once again followed up with them as I hadn't heard back.

I eventually heard back in January and they came out on the 16th. Juan (QC) and a labourer came out. They ripped out the old silicone, tossed it on the floor, replaced it and left. JOB NOT COMPLETED

25 Jan I was in contact again as the problem was still not solved. Due to all the rain in Feb I was forgotten and I once again had to make contact

20 Feb (Saturday)they again came out with a team,looked at the job, Juan suggested another down pipe to be installed, and fix the end caps not done properly, and the missing covers for joints needed doing. This would have been discussed with the office and they would come back to me JOB ONCE AGAIN NOT COMPLETED

I never heard anything back until Saturday afternoon 27 Feb at 2.51pm, "they are in the area can they come finish the job?". We were not home. When I phoned in the week to find out about my outstanding job, I was told "with all due respect we tried to get this job finished on Saturday but you weren't there"

We then arranged that I would be available once again on 6 March - Saturday (they are apparently never in my area during the week). They eventually arrived at 4.20pm to complete my job. They knew nothing about the additional downpipe that Juan had suggested, so obviously didnt have it, they had 2 joins but the other 2 outstanding reverse joins they didnt have. They weren't sure, maybe there wasnt stock. Bear in mind this was part of the job from October... As they arrived so late, the end caps that were never installed properly would not be be fixed in the time they had, they would have to come back ONCE AGAIN JOB NOT COMPLETED

They were not aware of the problems they were expected to fix, as they were apparently never told so by Juan (QC/site supervisor, or whatever he purports to be)

Phoning the office again on the 8th of March, I could not get hold of anyone, this I later discovered was due to my number being blocked by them.  Juan phoned back and I missed the call. Numerous messages left, calls and WhatsApps for Juan or Charl (the Salesman) to phone me went unanswered. I eventually got hold of Juan, the reason the downpipe wasnt sent on Saturday, to complete this job was I never paid for it, I never asked for it, I never advised the office etc. Etc. This is despite him advising he would do the necessary so that we could get this job finalised.  They would also have to look for stock of the outstanding materials (that should be been included on the original job in October) and see when they could fit me in to their schedule.

In my discussions with Juan about the lack of communication between themselves and my ever mounting frustration for a gutter job that 6 months down the line has not yet been completed, I was told by Juan not to raise my voice or be difficult and he promptly slammed the phone down on me.

In our complaints with Charl about the poor standard of the job done, we advised we just want the job completed correctly and he couldn't possibly be proud to put his name behind such a sub-standard job, If we couldn't come right we would have to take this to social media...his reaction...if that's what you want to do, go for it He is Sales and it's not his problem.

I have never in my entire life had the misfortune of dealing with such an utterly useless, dishonest and below standard company with an absolutely dismal attitude towards customer service and doing things the right way. If you do try escalate your problem, it appears that there is no one in charge there; which answers so many questions.  There is some mystery owner, but no one has his contact details and he cannot be reached.

Bells should have rung when they arrived in a beat up old vehicle that leaked oil on the piece of cardboard they had to put down on my driveway. Definately not portraying the image of a successful company. The lack of service from the apathetic "just the salesman" to the inept labourers and quality controller have left a very bitter taste and I would never recommend anyone make the mistake of contacting Gutter nuts for anything. 

If you do go the route of using them, make sure you get any of the tools they borrow, back, as they also left here with some of my husbands *****drivers as well