CP
candice P
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Champagne kettle - colour rubbed off
Bought a champagne colour kettle, the colour has rubbed off where you open the kettle to refill amd the lid has now broken off
0 replies
8 months ago
Refund not being paid back
Placed an order 10 August, no word on when delivery would be made, canceled order, Chris confirmed a refund would be done on 25 August. No refund, no response to follow up emails and no answer to listed no
0 replies
59 months ago
Product failure
I recently bought a pair of black GUESS jeans. If I have worn them 4 times it's a lot, they look brand new. Today they rode, from the crotch seam towards the pocket. I contacted Guess "customer care" today and was told to take them the store they were bought from and return them subject to their return policies. I no longer have the slip and bought them probably 2/3 months ago. Now if it's out of their return policy, pretty much tough luck for me! GUESS couldn't care less with regards to their total product failure and makes it the customer and stores problem. If I cannot return them I sit with a pair of expensive useless jeans that I can do nothing with. Pathetic "customer care" from GUESS and not at all what I would expect from an international brand
0 replies
62 months ago
Pathetic service
We had Gutter nuts come install gutters on our house 1 October 2020 On 11 Dec after the first good rains I contacted them to advise the run offs were incorrect, the gutters skew, they were leaking and the end caps were done incorrectly 18 Dec I once again followed up with them as I hadn't heard back. I eventually heard back in January and they came out on the 16th. Juan (QC) and a labourer came out. They ripped out the old silicone, tossed it on the floor, replaced it and left. JOB NOT COMPLETED 25 Jan I was in contact again as the problem was still not solved. Due to all the rain in Feb I was forgotten and I once again had to make contact 20 Feb (Saturday)they again came out with a team,looked at the job, Juan suggested another down pipe to be installed, and fix the end caps not done properly, and the missing covers for joints needed doing. This would have been discussed with the office and they would come back to me JOB ONCE AGAIN NOT COMPLETED I never heard anything back until Saturday afternoon 27 Feb at 2.51pm, "they are in the area can they come finish the job?". We were not home. When I phoned in the week to find out about my outstanding job, I was told "with all due respect we tried to get this job finished on Saturday but you weren't there" We then arranged that I would be available once again on 6 March - Saturday (they are apparently never in my area during the week). They eventually arrived at 4.20pm to complete my job. They knew nothing about the additional downpipe that Juan had suggested, so obviously didnt have it, they had 2 joins but the other 2 outstanding reverse joins they didnt have. They weren't sure, maybe there wasnt stock. Bear in mind this was part of the job from October... As they arrived so late, the end caps that were never installed properly would not be be fixed in the time they had, they would have to come back ONCE AGAIN JOB NOT COMPLETED They were not aware of the problems they were expected to fix, as they were apparently never told so by Juan (QC/site supervisor, or whatever he purports to be) Phoning the office again on the 8th of March, I could not get hold of anyone, this I later discovered was due to my number being blocked by them. Juan phoned back and I missed the call. Numerous messages left, calls and WhatsApps for Juan or Charl (the Salesman) to phone me went unanswered. I eventually got hold of Juan, the reason the downpipe wasnt sent on Saturday, to complete this job was I never paid for it, I never asked for it, I never advised the office etc. Etc. This is despite him advising he would do the necessary so that we could get this job finalised. They would also have to look for stock of the outstanding materials (that should be been included on the original job in October) and see when they could fit me in to their schedule. In my discussions with Juan about the lack of communication between themselves and my ever mounting frustration for a gutter job that 6 months down the line has not yet been completed, I was told by Juan not to raise my voice or be difficult and he promptly slammed the phone down on me. In our complaints with Charl about the poor standard of the job done, we advised we just want the job completed correctly and he couldn't possibly be proud to put his name behind such a sub-standard job, If we couldn't come right we would have to take this to social media...his reaction...if that's what you want to do, go for it He is Sales and it's not his problem. I have never in my entire life had the misfortune of dealing with such an utterly useless, dishonest and below standard company with an absolutely dismal attitude towards customer service and doing things the right way. If you do try escalate your problem, it appears that there is no one in charge there; which answers so many questions. There is some mystery owner, but no one has his contact details and he cannot be reached. Bells should have rung when they arrived in a beat up old vehicle that leaked oil on the piece of cardboard they had to put down on my driveway. Definately not portraying the image of a successful company. The lack of service from the apathetic "just the salesman" to the inept labourers and quality controller have left a very bitter taste and I would never recommend anyone make the mistake of contacting Gutter nuts for anything. If you do go the route of using them, make sure you get any of the tools they borrow, back, as they also left here with some of my husbands *****drivers as well
0 replies
99 months ago
Unauthorised Subscriptions n& Exhoribitant charges for services I didnt request
Unauthorised Subscriptions At the beginning of January I noticed subscription services charged to my bill. I phoned Vodacom to complain & Dispute these charges, it was eventually sorted & a credit received. I was advised by Customer service rep to sms "STOP OUT" to 31050 to ensure that I didn't have any subscriptions going through on my account - I did so this morning (30 Jan) at 10.47 and received back the YOUR ARE NOT CURRENTLY SUBSCRIBED TO ANY WASP SERVICES... I logged onto My Vodacom & viewed my bill (to see if last months credit has been passed) and there on my bill are VODAFONE LIVE CHARGES as well as CONTENT SERVICES aka SUBSCRIPTIONS!! At 10.47 this morning I had no subscriptions, yet today when I phoned Vodacom I was told that I had signed up for above subscriptions YESTERDAY...I had done no such thing I have been billed (provisionally) R554.86 for subscription services added yesterday. Bearing in mind this morning I had ZERO subscriptions. The call agent today's feedback was "don't subscribe to services & then you will have to wait for the bill to be closed then lodge a complain for it to be reversed & it will be looked into & you should actually be doing the *113# entry to make sure that all are cancelled (this wasn't communicated to me last month)" *According to WASPA, when a consumer requests to use a WASP service the request is sent through to the network operator, which then sends its own opt-in message to the consumer. The consumer must then reply with an acceptance message to subscribe, after which the WASP offering the service is notified of the consumer’s confirmation, allowing the WASP to deliver the service as requested. Vodacom, MTN, Cell C and Telkom require a double opt-in for subscription services. I have received none of these OPT IN messages from Vodacom, the amounts are just billed to my account & then the onus is on me to get the transactions reversed. How are these subscriptions just billed to the account & then I have to dispute?? My previous credit was a "ONCE OFF GOODWILL GESTURE" - what about these latest charges? will the goodwill extend to them as well? My previous query reference is 1- ********** ********** Official business reply Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing scams. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team 30 Jan 2018, 13:22 17 days ago 2 Feb 2018, 13:33 14 days ago Candicep81: 1- ********** ********** I received an sms to say as I have already received a once off goodwill gesture, and will therefore not be assisted with this again. This is totally unacceptable to me, in no way, shape or form have I agreed to subscribe to any of these subscriptions that VODAFONE LIVE collect on behalf of all these people? My contract is with Vodacom, where have I given Vodacom the authority to collect any funds for any supplier from my account? Vodacom is merrily collecting funds from its subscribers & being complicit in the blatant thievery with all these WASP services, then turning around and blaming their own clients as ignorant, dishonest & generally stupid when a client phones to complain about these exorbitant charges. I have stated to numerous call centre staff that I have ZERO subscriptions, they themselves have confirmed this, yet I have been billed for a subscription. Now when I complain about it, I get the standard "goodwill gesture" response as well as the "well you shouldn't be subscribing to these services" response YOU PEOPLE YOURSELVES CONFIRMED I HAVENT SUBSCRIBED! I have never before had such bad service & issues with Vodacom - and I have been a loyal customer for 19 years...shows what loyalty gets you, absolutely nothing except the middle finger Official private business reply Dear Candice, We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention. Please note that all subscriptions have cancelled and credits have been processed on the account. Regards, Vodacom Consumer Website Team 5 Feb 2018, 18:04 11 days ago 6 Feb 2018, 9:17 10 days ago Candicep81: The credit that was given was for the "once off goodwill gesture" as mentioned in my original post. I am not disputing that credit, or that issue - that was RESOLVED I am disputing the fact that subscriptions were once again charged & ONCE AGAIN I HAVE BEEN BILLED!!!! Today I phoned the call centre - there was a new subscription on my account - added at 8.20 (WHILE I WAS STUCK IN TRAFFIC - NOT TOUCHING MY PHONE) NO credit has been passed for the January wasp services incorrectly billed onto my account The only credit on my account is for THE ORIGINAL NOV/DEC Wasp services 8 Feb 2018, 14:22 8 days ago Candicep81: This becoming tiresome. I have explained this repeatedly. The system says no subscriptions. But there are billings for them. Today I now get this sms. Dear customer; please note that our records indicate that a once off gesture of goodwill was processed on your Vodacom account for the amount of R733.06 on 2018-01-22 for the Vlive charges, please note that no further credits are due as the charges are accurate and correct, kindly refer to your monthly invoices and statements. Kindly note that the Vlive subscriptions have already been cancelled. Reminder: the VLIVE subscriptions are activated/initiated from your device and sim. In future to manage VLIVE subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions. We trust that everything is in order, Thank You. My question is if Vodacom tells me there are no subscriptions and I myself check no subscriptions why the charge? I'm not asking for charity or gestures of goodwill I am only asking to be billed what is correct 13 Feb 2018, 11:49 3 days ago Candicep81: 5 DAYS LATER STILL NO REPLY FROM VODACOM
210 replies
100 months ago
Unauthorised Subscriptions
At the beginning of January I noticed subscription services charged to my bill. I phoned Vodacom to complain & Dispute these charges, it was eventually sorted & a credit received. I was advised by Customer service rep to sms "STOP OUT" to 31050 to ensure that I didn't have any subscriptions going through on my account - I did so this morning (30 Jan) at 10.47 and received back the YOUR ARE NOT CURRENTLY SUBSCRIBED TO ANY WASP SERVICES... I logged onto My Vodacom & viewed my bill (to see if last months credit has been passed) and there on my bill are VODAFONE LIVE CHARGES as well as CONTENT SERVICES aka SUBSCRIPTIONS!! At 10.47 this morning I had no subscriptions, yet today when I phoned Vodacom I was told that I had signed up for above subscriptions YESTERDAY...I had done no such thing I have been billed (provisionally) R554.86 for subscription services added yesterday. Bearing in mind this morning I had ZERO subscriptions. The call agent today's feedback was "don't subscribe to services & then you will have to wait for the bill to be closed then lodge a complain for it to be reversed & it will be looked into & you should actually be doing the *113# entry to make sure that all are cancelled (this wasn't communicated to me last month)" *According to WASPA, when a consumer requests to use a WASP service the request is sent through to the network operator, which then sends its own opt-in message to the consumer. The consumer must then reply with an acceptance message to subscribe, after which the WASP offering the service is notified of the consumer’s confirmation, allowing the WASP to deliver the service as requested. Vodacom, MTN, Cell C and Telkom require a double opt-in for subscription services. I have received none of these OPT IN messages from Vodacom, the amounts are just billed to my account & then the onus is on me to get the transactions reversed. How are these subscriptions just billed to the account & then I have to dispute?? My previous credit was a "ONCE OFF GOODWILL GESTURE" - what about these latest charges? will the goodwill extend to them as well? My previous query reference is 1- ********** **********
630 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)