Do not purchase from guyown.com

I ordered a gown online from guyown. Paid R969.08 plus international bank charges on 7 September 22. It's more than 2 months and no delivery has been received. When I email the company they keep saying it was lost in shipping and will replace in 2 weeks. Eventually I asked for a refund which they insist they have sent. They ignore my request for proof of refund and I still have not received the payment.