Don't care about people!

A client of GVS Brokers drove into the back of my Bakkie while I was stopping at a stop sign. First of all the broker of GVS Brokers called me and said I should not talk to the client anymore because then the insurance will not help me if I talk to the client. He continuesly tried to convince me to claim from my insurance because it will not take that long. He also told me that according to new legislation there is a possibility that his client can not be held accountable for the collision, so it is better to claim from my insurance. The Insurance company of the client, Western National, was slow and dragged out the process. The broker and the insurance company informed me they will not supply me with car rental because it is not in their policy. I explained to them that it is crucial for me to have a rental car when my Bakkie will go in for repairs because it is my only means of transport and I have to drop off and pick up my 2 boys (3years and 10years) at and from school. If I don't have a car I will not be able to do that...! Both the broker and insurance just said car rental for third party claims is not in the policy so they will not supply car rental. It is horrible that companies hide behind policies to make money out of people and not to pay out claims to assist people that really needs it! I gave 1 star because I can't give zero star!