Poor Service Delivery

Extremely disappointed with the standard of service provided by Gahle Wireless. Signal strength had been weakening the entire day, queried it and was given the runaround to reboot my router for no apparent reason, later received a message that evening saying services have been restored. Only for me to wake up to the WiFi signal being completely off the next morning. Clients are sent the same recycled message about "service degradation" (if such a thing even exists). No turnaround time provided, instead messages are just left on read. Queried it again and now there's a different issue. Is this the way to treat clients? But the client pays a date late and they're cut off from the service. It's almost as if they deliberately cut off the service every 2 or 3 days in the month. Absolutely displeasing to deal with considering most people rely on the service to work from home and it puts them in an unnecessary position to have to purchase data. Management needs to kindly do better!