Hair@ Bedford - Bedford Centre - Horrible experience

My usual lady that does my hair immigrated and I contacted Strands of Love to direct me to other salons that is good with Blonde and Extensions. They put me in contact with Hair@Bedford in the Bedford centre.

I have had extensions in my hair for +- 5years, and have bought 2 more pack 3 months ago just before my normal lady left the country and she put them in for me, 75 Extensions have always been enough for me.

I went into the salon on the 4th of December and the owner Anneline explained that they will be removing the extensions and then colour my hair and then install my extensions again. A Ukrainian lady and an assistant removed my extensions ( keep in mind I have 50 brand new, 25 that as about a year old and a pack of old ones that I brought along)

My hair is normally a creamy blond and they made my hair platinum blond, way to light than what I wanted, then the Ukrainian lady rebonded my extensions and installed the 75, My hair was 3 different colours so they tried to take some of the toner out, after I said I was unhappy and this is not my colour or the colour I wanted, I was told sorry we assumed you wanted your hair the same colour as your friend that was there a week before me, I was astounded, how can a hair dresser just assume what my hair colour should be, I walked in with Creamy blond and my extensions was creamy blond and my natural hair is strawberry Blond.

After they blended my extensions with toned to match the rest of my way to light hair. and blow dried my hair I felt that my hair is very thin even with the extensions installed, I did tell the Owner that it felt very thin and the whole point of extensions is to thicken my hair.

I paid (+- R600 more than normally used to) and left, thinking that if I was my hair and style it, maybe the thickness will come back, and it might have just been what how they styled it.

A Day or so later the Owner sent me a message and asked me if I was happy, I am not one to complain but had to tell her that I am unhappy, I had 50 brand new extensions that cost +- R2500 and it felt that my hair was a 1/3 of what it normally is when I walk out of the salon. I felt cheated and that I had lost my 50 brand new extensions.

The owner asked me to come back to the salon and they will add 20 extensions for me to try and correct it. I realised that the bonds that I have in my hair is 1/3 of the size that it normally is when it comes from Strands of love.

On the 9th of December i went back, feeling terrible because am not normally someone that complains.

The Salon Owner greeted me they washed my hair and dried it, the Ukrainian lady came in and was very aggressive and carrying on that she would not steal my extensions, I never accused her of stealing, both myself and the Owner put it down to the way they took the extensions out of my hair that the volume went missing at that stage. The Ukrainian lady kept telling me that it is normal to lose a when taken out and rebonded, I know this and was trying to tell her that its not the first time I am having extensions plus my 50 new extensions cant become 20 from one take out and rebond, I asked her why the bonds were se thin and she said its for when I tie my hair up which again I said that I never tie my up, but she would have nothing of it and kept being angry and aggressive towards me, at this point I could feel my anger rising and told the owner that I am not going to sit through this and we should rather leave it, took my handbag and left, My daughter could see me visibly upset and went back into the salon to find out what happened, the Ukrainian was very verbally aggressive towards my daughter as well and eventually the owner sent the Ukrainian lady home. The owner told my daughter that I can come back and she will correct my hair. The Ukrainian lady went pas at that time telling them that she refuses to do it.

I spend R2500 on new hair and paid just under R3000 to have my hair coloured the incorrect colour and for brand new extensions to just be missing. I have left it until now, hoping that the Owner Anneline would contact me and reimburse me but I have to assume its not going to happen.

I am incredible upset by this whole saga and cannot see myself going back there, and sub neither would I recommend anyone to go there and be-treated this way, extensions are expensive and it takes a lot to upkeep them.