RC
Roxanne C
Active since Jun 2011
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
ONAIR are ****s and *****s.
I received a call form them and the sales person explained the product at no point did she say that DSTV is not included and an extra subscription will be needed, I have smart TV;s I had no need for the device - i realised this once I phoned their customer care asking when I will receive the DSTV login details - I tried to cancel but they insisted on escalating and investigating - they said they listened to the recording and the sales person did tell me, which is a lie, I asked for the recording and they said they will send me a transcript i said its not good enough but they said they cant do anything else - to date I have not received the transcript because they are lying and wont give me the proof - I had to pay a R400 in Aug 2025 cancellation fee and today I received a message that I have been handed over, they also loaded other subscriptions on my bank that I never agreed to - i am furious and I hope the Ombudsman takes note of this company they are lying and *****ing from people.
56 replies
8 months ago
Not all information given and I am paying for their investigation
I was phoned and led to believe that DSTV is part of the monthly subscription, not once did the agent correct me and tell me that I still would need a DSTV subscription that the Device is not DSTV included, I have 2 Smart Tv's at home I had no need for the device - I cancelled within the 7 days on the 11th of Aug, but a deduction was taken off my account the 25th of Aug under the reasoning that they need 7 to 14 days to investigate that what I am saying is true - so not only did they not give me all the correct information but I am paying for them to take their time to investigate - I am extremely upset with them.
1 reply
30 months ago
Great Quality Products
Good Quality Products, and great service, just wished my gift didn't arrive after hours as I sent it to a business
0 replies
41 months ago
Hair@ Bedford - Bedford Centre - Horrible experience
My usual lady that does my hair immigrated and I contacted Strands of Love to direct me to other salons that is good with Blonde and Extensions. They put me in contact with Hair@Bedford in the Bedford centre. I have had extensions in my hair for +- 5years, and have bought 2 more pack 3 months ago just before my normal lady left the country and she put them in for me, 75 Extensions have always been enough for me. I went into the salon on the 4th of December and the owner Anneline explained that they will be removing the extensions and then colour my hair and then install my extensions again. A Ukrainian lady and an assistant removed my extensions ( keep in mind I have 50 brand new, 25 that as about a year old and a pack of old ones that I brought along) My hair is normally a creamy blond and they made my hair platinum blond, way to light than what I wanted, then the Ukrainian lady rebonded my extensions and installed the 75, My hair was 3 different colours so they tried to take some of the toner out, after I said I was unhappy and this is not my colour or the colour I wanted, I was told sorry we assumed you wanted your hair the same colour as your friend that was there a week before me, I was astounded, how can a hair dresser just assume what my hair colour should be, I walked in with Creamy blond and my extensions was creamy blond and my natural hair is strawberry Blond. After they blended my extensions with toned to match the rest of my way to light hair. and blow dried my hair I felt that my hair is very thin even with the extensions installed, I did tell the Owner that it felt very thin and the whole point of extensions is to thicken my hair. I paid (+- R600 more than normally used to) and left, thinking that if I was my hair and style it, maybe the thickness will come back, and it might have just been what how they styled it. A Day or so later the Owner sent me a message and asked me if I was happy, I am not one to complain but had to tell her that I am unhappy, I had 50 brand new extensions that cost +- R2500 and it felt that my hair was a 1/3 of what it normally is when I walk out of the salon. I felt cheated and that I had lost my 50 brand new extensions. The owner asked me to come back to the salon and they will add 20 extensions for me to try and correct it. I realised that the bonds that I have in my hair is 1/3 of the size that it normally is when it comes from Strands of love. On the 9th of December i went back, feeling terrible because am not normally someone that complains. The Salon Owner greeted me they washed my hair and dried it, the Ukrainian lady came in and was very aggressive and carrying on that she would not steal my extensions, I never accused her of stealing, both myself and the Owner put it down to the way they took the extensions out of my hair that the volume went missing at that stage. The Ukrainian lady kept telling me that it is normal to lose a when taken out and rebonded, I know this and was trying to tell her that its not the first time I am having extensions plus my 50 new extensions cant become 20 from one take out and rebond, I asked her why the bonds were se thin and she said its for when I tie my hair up which again I said that I never tie my up, but she would have nothing of it and kept being angry and aggressive towards me, at this point I could feel my anger rising and told the owner that I am not going to sit through this and we should rather leave it, took my handbag and left, My daughter could see me visibly upset and went back into the salon to find out what happened, the Ukrainian was very verbally aggressive towards my daughter as well and eventually the owner sent the Ukrainian lady home. The owner told my daughter that I can come back and she will correct my hair. The Ukrainian lady went pas at that time telling them that she refuses to do it. I spend R2500 on new hair and paid just under R3000 to have my hair coloured the incorrect colour and for brand new extensions to just be missing. I have left it until now, hoping that the Owner Anneline would contact me and reimburse me but I have to assume its not going to happen. I am incredible upset by this whole saga and cannot see myself going back there, and sub neither would I recommend anyone to go there and be-treated this way, extensions are expensive and it takes a lot to upkeep them.
0 replies
41 months ago
FNB Payment on Hold - no communication from the bank
I released a payment FNB to FNB last night, and my guys went to pick up the car, the owner rightfully refused to release the car as the payment was not showing, We tried again to pick up the car this morning and the funds was still not showing, I phoned in this morning as was told that random security checks cause some payments to be held, they will release the payment in an hour, meanwhile we are left sitting on the sidewalk waiting for an hour for FNB to release the payment. Just for interest sake how would any FNB client know that a payment is on hold ....... do we have to smell what you are doing? Or would someone eventually phoned me??? Thank you you messing up about 4 people's day.
132 replies
42 months ago
One plan Pet insurance seems to complicate everything to not pay
I have been having issues from the start, and I think it better to cancel with One plan pet insurance, at first I didn't get any clarity and went to the vet tried to pay with the card felt like a fool because it wasn't explained to me that I need to request funds first. So I uploaded the claim to be refunded in April 2022. It has never been refunded. My dog has skin allergies and I have tried to request the funds first, they paid R750 into the card, the vet visit was R1300 + so I couldn't use the card and paid for the visit, had other things to do so I didnt withdraw the cash the same day, it was taken off the card, I phoned to explain and the lady said just request the funds and withdraw it, which I did, today I get a message that I owe R711 because my claim was denied. Phoned again and the lady told me that I need to upload an invoice and they will correct it, I asked her if it will make a difference since I was not reimbursed from April and she said that the One plan app was not efficient and I should rather email it ...... O and the reason they only made R750 available is because I claimed under the wrong category???? this should be simple but it seems that I need a course to understand how it works. the lady put me through to claims after telling me that any claim after 4 months is not valid ...... but because I loaded it on in April I must speak to claims ......... I sat on the phone for 5 minutes and was cut off. She also told me that if I dont use the funds it will lapse .... so why am I paying every month ...... I feel like I am losing all the way ... how is that fair, surely if I cant use the funds it cant just laps???? I dont take your chairs away if you dont use it, you paid for it.
132 replies
44 months ago
Best Service ever
I had endless issue with my previous Fibre supplier, cancelled and had even more issues with the new provider and was offline for 6 Days, eventually at my wits end, I cancelled my new supplier and I contacted RocketNet. I was pleasantly surprised that they did what they said they would do .... I joined and they had me online in less than a day, I had the installation just needed to be activated, but even this could take up to 4 days. A special thanks to Jivesh and Philemore, you guys are great.
134 replies
44 months ago
New Client - Vodacom Fibre - Its a joke
I have been a customer of Vodacom for as long as I can remember, and on the 13th of July signed a Contract to become a Vodacom Fibre client as well, at the time I told the lady that I am with another ISP and will have to give an calendar month notice, I have had a bad experience with the previous ISP and phoned vodacom on the 29th of Aug to check what is necessary to get me back online asap, they said my previous ISP needs to release the line, I phoned my previous ISP and asked when they would release the line and they said on the 31st of Aug at 12pm. The morning of the 1st of September I phoned my previous ISP to confirm the line has been released and then phoned Vodacom to do the activation, I was requested to send pictures of the fiber box and modem, later that evening a lady phoned me looking for a "B" serial number, I could not find what she was looking for and she said that they would need to do a new installation ......Bear in mind that according to Vodacom's SLA I should have been activated within 24 to 48 hours. Friday the 2nd it became apparent that I will not be activated in time and I spoke to an agent and a supervisor ( Cheslyn Holmes) he promised to give me and ETA on when the reinstallation will be by Friday the 2nd of September. Needless to say I am still not active and have no ETA on when the re-Installation will happen. I dont understand how Vodacom could not arrange the installation in time they had more than a month an a half to get an ETA on the re-installation, which now begs the question, do they even know what they are doing?? I was not aware that a reinstallation would even been necessary, So here I am I am paying for a service I am not getting the supervisors are lying and make promises they cant keep, I have spoken to so many different people at the call centre and eveyrone has a different story. I am rethinking my choice to move to Vodacom ...... Maybe I should just move everything away from from Vodacom, I haven't dealt with such incompetence from the bottom up ever.
74 replies
54 months ago
Still not sorted out - Take Responsibility for your clients
Ref No MRRN-J5YRW-4N47 I ordered from Takealot and my order was set for Delivery the the 4th of October 2021, then moved to the 5th then moved back to the 4th at 8pm at night, upon receiving my order I told the Driver that the Interlocking rubber mats that I ordered looked too few, I ordered 40, He checked and said he doesnt have anything else, the following day we unpacked and cleaned them to find that I was correct and we only received half the order, I phoned to let Takealot know that I only received half the order, but it seems that everything is out of their control, and I was informed that I would have to send back the 20 I received in order to get the 40 I actually ordered, I was then mailed again to tell me to send them the codes on the packaging, I had to dig it out of the trash but sent them photos of both the stickers that was on the pack. They were wrapped in plastic not in a box and the 2 stickers was all there was, they dont follow up so I had to phone again today only to be told that I didnt sent the code they need, so lets recap, it came wrapped in plastic, half my order and without the code that they now need to assist me with. I have to keep phoning them and is having to do all the work from a mistake that was made by them. There is no such thing as service anymore, and the lady that answered the phone upset me so much that I ended up throwing the phone down in her ear, by telling me (laughingly) that they need a code (they didnt give me) on a box ( I didn't receive) and for some reason this mistake is now all my fault. TAKE RESPONSIBILITY PLEASE.
0 replies
68 months ago
MWEB not supplying the Service I am paying for
I want to cancel with Mweb but they are insisting on a date of 1st of November, I refuse to continue for 2 months battling like I have been from the start, I have a 50MB line during the day and have nearly no internet after 5pm, I am paying for a service I am not receiving. Everytime I phone I can either not be assisted and need to try later (via a machine) or they keep sending me on a testing journey that has not helped at all, I have checked the Fibre line and that is fine MWEB is throttling me or something is seriously wrong but no one can assist me its been more than a month now, I am done, MWEB needs to release me from the contract so that I can actually get a service I am paying for.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)