Hello Pieter, I hope you are well. I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expec

Hello Pieter,

I hope you are well.

I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expected quality.

I returned to the store today; however, the manager refused to exchange the item and instead suggested that it be sewn in-store. I do not feel this is a reasonable solution for a product that is still so new and should not have been damaged under normal use. Furthermore, the manager was rude and arrogant and indicated that I am welcome to take the matter further.

I would greatly appreciate your assistance in resolving this matter, preferably through an exchange or a suitable alternative.

Kind regards, Charmaine