HC
Hair City
Claimed Business
HC
AI Review Summary
Based on recent customer reviews, Hair City receives polarised feedback shaped by product quality and service delivery. Customers consistently mention disappointment with hair shedding, tangling, and wigs that do not match advertised images, alongside frustration over delayed deliveries and poor communication after placing orders. A recurring theme is dissatisfaction with in-store handling of complaints and refund requests. Conversely, satisfied shoppers highlight standout staff members like Cindy and Khanyi, praising responsive problem solving, fast courier turnaround when escalated, and long term loyalty built on quality purchases.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Review Distribution
2.3|13 Reviews
Jul '25 - Jun '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 17:37
BAD HAIR YET SOOOO EXPENSIVE
I bought hair 26inch so called Peruvian hair on the 1st April 2026 for R4200 on special from R5200, its the 13 today the hair is ALREADY shedding, its TANGLING badly and getting stiff. I normally buy this quality hair on Shein for HALF the price and I know it would last me 6 moth to a year. I decided to support LOCAL business hoping that the price would be better quality than Shein and was I wrong, just 13 days in, havent washed the hair and its already a MESS
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 17:37
BAD HAIR YET SOOOO EXPENSIVE
I bought hair 26inch so called Peruvian hair on the 1st April 2026 for R4200 on special from R5200, its the 13 today the hair is ALREADY shedding, its TANGLING badly and getting stiff. I normally buy this quality hair on Shein for HALF the price and I know it would last me 6 moth to a year. I decided to support LOCAL business hoping that the price would be better quality than Shein and was I wrong, just 13 days in, havent washed the hair and its already a MESS
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 08:15
Hair City Bad Service
I bought hair through PJN and hair city on the 30th March, no feedback on when i will receive my order, the non-communication is horrible. . I have emailed them several times still no sign of any delivery. This is bad impression on a first time buyer, their website say delivery is 2-3 days and i am still waiting and no communication what of ever.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 08:15
Hair City Bad Service
I bought hair through PJN and hair city on the 30th March, no feedback on when i will receive my order, the non-communication is horrible. . I have emailed them several times still no sign of any delivery. This is bad impression on a first time buyer, their website say delivery is 2-3 days and i am still waiting and no communication what of ever.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 12:39
Hello Pieter, I hope you are well. I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expec
Hello Pieter, I hope you are well. I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expected quality. I returned to the store today; however, the manager refused to exchange the item and instead suggested that it be sewn in-store. I do not feel this is a reasonable solution for a product that is still so new and should not have been damaged under normal use. Furthermore, the manager was rude and arrogant and indicated that I am welcome to take the matter further. I would greatly appreciate your assistance in resolving this matter, preferably through an exchange or a suitable alternative. Kind regards, Charmaine
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 12:39
Hello Pieter, I hope you are well. I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expec
Hello Pieter, I hope you are well. I would like to raise a concern regarding a closure HD hair piece I purchased from Haircity Menlyn on 22 March 2026. After only one week of use, the closure tore on one side, which is very disappointing given the expected quality. I returned to the store today; however, the manager refused to exchange the item and instead suggested that it be sewn in-store. I do not feel this is a reasonable solution for a product that is still so new and should not have been damaged under normal use. Furthermore, the manager was rude and arrogant and indicated that I am welcome to take the matter further. I would greatly appreciate your assistance in resolving this matter, preferably through an exchange or a suitable alternative. Kind regards, Charmaine
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 16:47
First order wit Haircity was excellent 👌
It’s my first time writing a review, but wow… I am so impressed! 😍✨ Haircity, and especially Cindy, really came through for me during a very stressful situation 😅💖. I accidentally ordered the wrong size — I thought I was getting a 20-inch, but it turned out to be a 10-inch 😳. Cindy quickly stepped in and sorted everything out, arranging an overnight courier for me 🚀📦. Not only did my order arrive right on time ⏰, but the courier guy was amazing too — he even sang to us 🎶😄! And the hair? Absolutely on point 💁♀️💖. I love the texture, the quality — everything about it 😍👌. The whole experience was just incredible 🙌✨. Thank you so much, Haircity! 💕
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 16:47
First order wit Haircity was excellent 👌
It’s my first time writing a review, but wow… I am so impressed! 😍✨ Haircity, and especially Cindy, really came through for me during a very stressful situation 😅💖. I accidentally ordered the wrong size — I thought I was getting a 20-inch, but it turned out to be a 10-inch 😳. Cindy quickly stepped in and sorted everything out, arranging an overnight courier for me 🚀📦. Not only did my order arrive right on time ⏰, but the courier guy was amazing too — he even sang to us 🎶😄! And the hair? Absolutely on point 💁♀️💖. I love the texture, the quality — everything about it 😍👌. The whole experience was just incredible 🙌✨. Thank you so much, Haircity! 💕
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 11:44
Poor service
I ordered hair on the 20th of February Today it’s the 3rd of March no order number, no order confirmation, no tracking no. when you contact them the phone rings non stop, if you want peace stay away from this Business
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Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 11:44
Poor service
I ordered hair on the 20th of February Today it’s the 3rd of March no order number, no order confirmation, no tracking no. when you contact them the phone rings non stop, if you want peace stay away from this Business
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2026, 04:51
Wigs that look real for one day. Mixing real hair with synthetic hair💔
I bought 2 wigs from Haircity one double drawn wig, which has completely shredded leaving a bald spot on the closure, this is very disappointing and disgusting because these wigs were bought with my hard earned money and not stones. The curly 18inch one is so still and looks as if you bought it ka R350 from dragon city, it's stiff as nails giving off a completely **** look. I am so disappointed. No more!
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2026, 04:51
Wigs that look real for one day. Mixing real hair with synthetic hair💔
I bought 2 wigs from Haircity one double drawn wig, which has completely shredded leaving a bald spot on the closure, this is very disappointing and disgusting because these wigs were bought with my hard earned money and not stones. The curly 18inch one is so still and looks as if you bought it ka R350 from dragon city, it's stiff as nails giving off a completely **** look. I am so disappointed. No more!
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 23:52
Bad hair quality
Never worn my weave since U bought it, very bad quality, very light, cutting not proper, they call it Brazilian , it’s ****, would advise anyone to buy from them, Giving up the **** weave and chose to share my story on social media, my sisters out the deserve to know the truth
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2025, 23:52
Bad hair quality
Never worn my weave since U bought it, very bad quality, very light, cutting not proper, they call it Brazilian , it’s ****, would advise anyone to buy from them, Giving up the **** weave and chose to share my story on social media, my sisters out the deserve to know the truth
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