1 reviews | Active since Member
I saw an advert from Haiybo.com at 54 Blaauwberg rd, Tableview, Capetown for Kids ride on cars. It was a promotional item for the amount of R3 598.00 and they require a deposit of R1 799.00 to place an order. We decided to get one for our grandson and went to their offices to view the product where we were informed that they import the cars and it will only arrive during October but in time for Christmas. I paid the deposit. On 28 September 2018, I received an email informing me that the car shipment is being held up and that we can expect a delay of up to 3 months but because it was meant for Christmas gifts, they would like to give me the opportunity to request a refund. I completed the attached refund request form and send it back immediately. A week later I followed up and was told that they are busy with the payment and that the money would reflect in a day or so. Needless to say, it is now more than a month and a half and I am still waiting. During this time, I made numerous calls, send many emails only to be told another lie. The lady I am dealing with, Chanell Robberts did not even reply on my last emails or calls. This whole exercise are costing me time and money and it seems that this company are just ignorant. I also lodged a complaint with the Consumer Protector and the Small claims court as I have no other options. Do you have any other solutions?