HM
Hakuna Matata Marloth Park
Unclaimed Business
HM
Hakuna Matata Marloth Park
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Nadia T
1 reviews | Active since Jan 2020
11 Oct 2023, 06:24
Stay Away and Cancel while you can!
Seekoei 4447 Terrible experience and dismissive attitudes. Upon arrival I was informed that repairs are being conducted on the thatch at the property. We lost over a day and a half of OUR holiday with the pool being completely inaccessible. The repairs resulted in the house becoming dirty and I was informed by the care taker that there is a broom and mop and I could clean the house myself. Aircoditioner not working and the bedroom is like an oven. There is a fly infestation INSIDE the house- biting flies! When I reported this to the care taker Manie his attitude was "What should I do about it." Not a single attempt was made to remediate, not even a fan brought to assist with the heat in the bedroom and nothing done about the fly problem. (To note, there were little to no flies outside of the house, the problem was inside the house) Reported to owner who had a similar attitude. 48 hours had passed with no communication and no assistance, we had no choice but to vacate the property early due to the conditions and hygiene concerns. From an 8 night paid stay we had lost 4 and a half days due to repairs being done on our time as well as failure to remediate the concerns raised. To date, the owner has made no attempt to resolve, apologize or reimburse us for the lost time and inconvenience.
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Nadia T
1 reviews | Active since Jan 2020
11 Oct 2023, 06:24
Stay Away and Cancel while you can!
Seekoei 4447 Terrible experience and dismissive attitudes. Upon arrival I was informed that repairs are being conducted on the thatch at the property. We lost over a day and a half of OUR holiday with the pool being completely inaccessible. The repairs resulted in the house becoming dirty and I was informed by the care taker that there is a broom and mop and I could clean the house myself. Aircoditioner not working and the bedroom is like an oven. There is a fly infestation INSIDE the house- biting flies! When I reported this to the care taker Manie his attitude was "What should I do about it." Not a single attempt was made to remediate, not even a fan brought to assist with the heat in the bedroom and nothing done about the fly problem. (To note, there were little to no flies outside of the house, the problem was inside the house) Reported to owner who had a similar attitude. 48 hours had passed with no communication and no assistance, we had no choice but to vacate the property early due to the conditions and hygiene concerns. From an 8 night paid stay we had lost 4 and a half days due to repairs being done on our time as well as failure to remediate the concerns raised. To date, the owner has made no attempt to resolve, apologize or reimburse us for the lost time and inconvenience.
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