NT
Nadia T
Active since Apr 2010
34
Reviews
0
Industries
Reviews
34 reviews3 months ago
Hollard delay tactics
On 09Dec2025 I submitted a claim for damages due to severe rain. There had been multiple warnings issued for the severity of the down pour in the area I reside in. A contractor was appointed to assess the damages. On 30Dec2025, the outcome or feedback to the claim was not yet provided and I followed up on the status. I was informed that Hollard had not provided feedback yet. On 10Jan2026 I again had to follow up on the status of the claim. During this time, I have incurred further damages to the property due to the continuous rain. I have been informed to contact Hollard which I did via email on 14Jan, 16Jan and 21Jan. I also called on 19Jan at 8:17 and was informed I would receive a call back. No contact has been made
56 replies
3 months ago
Play and Win Voucher
I won a voucher during the play and win campaign. I was unable to use the voucher due to the voucher not being app**** correctly at the store checkout. The free gift was not deducted. I raised an online query in 12Nov2025 (WW-108004-C1X0D2) and the query was incorrectly closed on 20Nov2025. I followed up on 21Nov, 27Nov and again on 08Dec and no response has been received to date. The voucher has since expired. I waited over 2 hours while the store manager attempted to resolve the issue via the call center, the call center responded that an online query should be raised by myself.
0 replies
3 months ago
Brolink Neglegence
On 09Dec2025 I submitted a claim for damages due to severe rain. There had been multiple warnings issued for the severity of the down pour in the area I reside in. A contractor was appointed to assess the damages. On 30Dec2025, the outcome or feedback to the claim was not yet provided and I followed up on the status. I was informed that Hollard had not provided feedback yet. On 10Jan2026 I again had to follow up on the status of the claim. During this time, I have incurred further damages to the property due to the continuous rain. On 12Jan2026 I received an email stating that the claim was rejected. This is completely unacceptable, and the damages should be rectified due to the delay of the insurer in communicating the result of the claim.
112 replies
26 months ago
Over charge and failure to respond
On 29Jan2024 I received a marketing call relating to a battery replacement. I specifically asked if this is the total inclusive charge and was informed that the charge of R505 is inclusive of all fees. Upon installation I received an invoice to the amount of R1155. I requested my call record on 31Jan2024 and have not received any response to date. I have followed up on 06Feb2024 and again on 14Feb2024. If my account is debited for the R1155 I will hold ADT responsible for any fees or bank charges for the reversal as I have been attempting to resolve this dispute since 31Jan2024.
56 replies
26 months ago
Over charge and failure to respond
On 29Jan2024 I received a marketing call relating to a battery replacement. I specifically asked if this is the total inclusive charge and was informed that the charge of R505 is inclusive of all fees. Upon installation I received an invoice to the amount of R1155. I requested my call record on 31Jan2024 and have not received any response to date. I have followed up on 06Feb2024 and again on 14Feb2024. If my account is debited for the R1155 I will hold ADT responsible for any fees or bank charges for the reversal as I have been attempting to resolve this dispute since 31Jan2024.
0 replies
31 months ago
Stay Away and Cancel while you can!
Seekoei 4447 Terrible experience and dismissive attitudes. Upon arrival I was informed that repairs are being conducted on the thatch at the property. We lost over a day and a half of OUR holiday with the pool being completely inaccessible. The repairs resulted in the house becoming dirty and I was informed by the care taker that there is a broom and mop and I could clean the house myself. Aircoditioner not working and the bedroom is like an oven. There is a fly infestation INSIDE the house- biting flies! When I reported this to the care taker Manie his attitude was "What should I do about it." Not a single attempt was made to remediate, not even a fan brought to assist with the heat in the bedroom and nothing done about the fly problem. (To note, there were little to no flies outside of the house, the problem was inside the house) Reported to owner who had a similar attitude. 48 hours had passed with no communication and no assistance, we had no choice but to vacate the property early due to the conditions and hygiene concerns. From an 8 night paid stay we had lost 4 and a half days due to repairs being done on our time as well as failure to remediate the concerns raised. To date, the owner has made no attempt to resolve, apologize or reimburse us for the lost time and inconvenience.
0 replies
32 months ago
Unauthorized add-ons deducted from account without consent
On 9th Aug I received a sms to state that I have been opted into a service without my consent, if I wish to not receive the add on, I should opt out. This service bears a cost and is extremely ********* to be added to my account without me opting in for the service in the first place. Instead, the notification should have read as follows: If you wish to add the service, opt in. Upon further investigation, it was determined that the service cost was deducted twice already in Jul and again a third time in Aug. ADT cannot add whatever service they feel like and debit this from my account. I would like to be credited for the unauthorized transactions as well as be reimbursed for the cost and time associated with calling the customer support. There are many service providers in the area, depending on the motivation provided from ADT to retain the use of their service, it will determine whether this inconvenience results in a loss of a paying customer.
180 replies
44 months ago
FNB Building Insurance - Pathetic and useless
FNB Building Insurance I have submitted a claim for broken windows on 13Aug2022, to date the repairs have not even started! It is pathetic that I have to follow up constantly and do the work for a service I am paying for! I will also be required to pay an excess amount (R500.00) yet there is no service being provided.
74 replies
45 months ago
Making the claim process impossible
Making the claim process impossible. The website directs one to Dotsure pet insurance after selecting building insurance. I have been paying my policy for over a year and yet there is no record with Hollard of my policy. Could someone please get back to me urgently as the phone calls and emails are a waste of time.
134 replies
51 months ago
No Quality Control with online orders, discrimination
Terrible! Placed online orders and it is now the third time that I have received the incorrect items, I should have learned my lesson. There is no quality control checks and Mr Price sends whatever they feel like or not at all. Delivery fees are charged but yet one has to return the incorrect items to store, complete disregard for vulnerable populations at risk. If I could have I would then have gone to the store in the first place!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (5.882352941176471%)
1 Star
32 (94.11764705882354%)