Brolink
Verified Business
AI Review Summary
Based on recent customer reviews, Brolink delivers a strongly positive customer experience, with particular praise for named claims consultants who provide proactive updates and rapid claim settlements. The majority of customers describe efficient, caring service, though a recurring minority reports severe communication breakdowns, extended claim delays, and frustration with rejected claims lacking transparent reasoning.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name specific consultants like Sue Michie, Busisiwe Zulu, Bridget Mogale, and Rina Smith as exceptional. Words like 'gem,' 'star,' and 'above and beyond' appear frequently, reflecting genuine human connection.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Brokers
22 minutesAverage Time To Reply
64 NPSRecommended: Very Likely
Replied to 96% of negative reviews
Typically takes less than 1 hour 49 min to reply
TrustIndex
0
Score
Ranking
#12
in Brokers
Avg Reply
22 minutes
NPS Score
64
Recommended: Very Likely
Replied to 96% of negative reviews
Typically takes less than 1 hour 49 min to reply
Review Distribution
4.4|191 Reviews
May '25 - Apr '26
5(83.9%)
4(2.8%)
3(0.6%)
2(1.1%)
1(11.7%)
5(83.9%)
4(2.8%)
3(0.6%)
2(1.1%)
1(11.7%)
Recent reviews (191)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ntombi K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:29
WORST INSURANCE EVER
The worst insurance via ABSA bank, I wanted to give them Zero because their service is so bad and they lie so much. When you call they take you from pillar to post. I claimed end of February 2026 I am still waiting for feed back. One agent will tell you this and another will say a different story. They actually want you to give up and fix your car yourself when you pay every month. WORST EVER
Helpful (0)
|Replies (0)NK
Ntombi K
1 reviews | Active since Jan 2020
16 Mar 2026, 10:29
WORST INSURANCE EVER
The worst insurance via ABSA bank, I wanted to give them Zero because their service is so bad and they lie so much. When you call they take you from pillar to post. I claimed end of February 2026 I am still waiting for feed back. One agent will tell you this and another will say a different story. They actually want you to give up and fix your car yourself when you pay every month. WORST EVER
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Replies (0)CB
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Linda
1 reviews | Active since Jan 2020
11 Mar 2026, 11:43
I have found the lady at brolink , named Gretchen Theron, Extremely competent and extremely helpful and her service exemplary
I have found the lady at brolink , named Gretchen Theron, Extremely competent and extremely helpful and her service exemplary. I am However asking that brolink review their policy of allowing seniors citizens the benefit of not paying excess on their claims . I have been approached by three other organisations to join them, and they all waive Excess payments for Those above age 65. Other Than this I have been with Nedbank - brolink for 30 years . Thank you
Helpful (0)
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Linda
1 reviews | Active since Jan 2020
11 Mar 2026, 11:43
I have found the lady at brolink , named Gretchen Theron, Extremely competent and extremely helpful and her service exemplary
I have found the lady at brolink , named Gretchen Theron, Extremely competent and extremely helpful and her service exemplary. I am However asking that brolink review their policy of allowing seniors citizens the benefit of not paying excess on their claims . I have been approached by three other organisations to join them, and they all waive Excess payments for Those above age 65. Other Than this I have been with Nedbank - brolink for 30 years . Thank you
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Replies (0)SS
Shafaaz S
1 reviews | Active since Jan 2020
9 Mar 2026, 12:32
Gretchen was very friendly, helpful and very professional
Gretchen was very friendly, helpful and very professional. The claim was made very easy logging it over the phone, and the claim was paid with 3 working day🙏
Helpful (0)
|Replies (0)