HG
Haleon Group South Africa
Unclaimed Business
HG
Haleon Group South Africa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Haleon Group South Africa
Haleon Group South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Haleon Group South Africa across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSG
Sanisha G
1 reviews | Active since Jan 2020
19 Dec 2025, 05:51
Sensodyne Rapid Relief Whitening toothpaste colour changed without explanation – dismissive response from Haleon
I am a long-term Sensodyne Rapid Relief Whitening user and have been using this specific toothpaste for many years. The product has always been white. Recently, I purchased multiple tubes and discovered that the toothpaste is now blue in colour. Concerned, I checked all the stock I had at home — 12 tubes in total, all blue. This immediately raised red flags, as there was no warning, packaging change, or consumer communication indicating any change to the product. I contacted Haleon (Sensodyne’s manufacturer) and provided photographic evidence, including a comparison with a normal white tube of the same product that I had used previously. Their response was extremely vague and dismissive. They confirmed only that: -The batch is “genuine” -Internal checks showed “no deviation” -The colour according to their specification is “blue” -This is the “first complaint” -This response completely avoids the real issue: Why was the toothpaste historically white and now suddenly blue? When did this change occur? Was there a formulation or ingredient change? Why were consumers not informed? Being told that this is the “first complaint” does not make it acceptable. In fact, the first complaint about a visible and unexplained change to an oral-care product should be taken seriously — especially when the product goes directly into your mouth. Confirming that the product is “genuine” does not reassure me as a consumer when the appearance of the product has changed without transparency. Simply stating that “the specification says blue” ignores the fact that specifications can change, and consumers deserve to be informed when they do. As a loyal customer, this experience has significantly damaged my trust in the Sensodyne brand. The lack of transparency and the dismissive tone of the response has made me seriously reconsider continuing to use Sensodyne products. I am posting this to: Warn other consumers Request a proper, transparent explanation from Haleon Highlight how poorly this concern was handled I am still awaiting a clear response that actually addresses the colour change and consumer communication — not just internal batch confirmations.
Helpful (0)
|Replies (0)SG
Sanisha G
1 reviews | Active since Jan 2020
19 Dec 2025, 05:51
Sensodyne Rapid Relief Whitening toothpaste colour changed without explanation – dismissive response from Haleon
I am a long-term Sensodyne Rapid Relief Whitening user and have been using this specific toothpaste for many years. The product has always been white. Recently, I purchased multiple tubes and discovered that the toothpaste is now blue in colour. Concerned, I checked all the stock I had at home — 12 tubes in total, all blue. This immediately raised red flags, as there was no warning, packaging change, or consumer communication indicating any change to the product. I contacted Haleon (Sensodyne’s manufacturer) and provided photographic evidence, including a comparison with a normal white tube of the same product that I had used previously. Their response was extremely vague and dismissive. They confirmed only that: -The batch is “genuine” -Internal checks showed “no deviation” -The colour according to their specification is “blue” -This is the “first complaint” -This response completely avoids the real issue: Why was the toothpaste historically white and now suddenly blue? When did this change occur? Was there a formulation or ingredient change? Why were consumers not informed? Being told that this is the “first complaint” does not make it acceptable. In fact, the first complaint about a visible and unexplained change to an oral-care product should be taken seriously — especially when the product goes directly into your mouth. Confirming that the product is “genuine” does not reassure me as a consumer when the appearance of the product has changed without transparency. Simply stating that “the specification says blue” ignores the fact that specifications can change, and consumers deserve to be informed when they do. As a loyal customer, this experience has significantly damaged my trust in the Sensodyne brand. The lack of transparency and the dismissive tone of the response has made me seriously reconsider continuing to use Sensodyne products. I am posting this to: Warn other consumers Request a proper, transparent explanation from Haleon Highlight how poorly this concern was handled I am still awaiting a clear response that actually addresses the colour change and consumer communication — not just internal batch confirmations.
0
Replies (0)DY
David Y
1 reviews | Active since Jan 2020
28 Oct 2024, 02:37
Uncaring company
Bought a tube of aquafresh toothpaste (which is a good toothpaste) only to find a manufacturing fault, the tube was not sealed at the back. Emailed the company with pictures. Got automated corporate reply how they're commited to quality bla bla bla. Then got ghosted. In the old days they would send a voucher to replace the faulty product but not this company. This is how the path to losing customers starts. (Ps the toothpaste went all over my shirt and ruined it.)
Helpful (0)
|Replies (0)DY
David Y
1 reviews | Active since Jan 2020
28 Oct 2024, 02:37
Uncaring company
Bought a tube of aquafresh toothpaste (which is a good toothpaste) only to find a manufacturing fault, the tube was not sealed at the back. Emailed the company with pictures. Got automated corporate reply how they're commited to quality bla bla bla. Then got ghosted. In the old days they would send a voucher to replace the faulty product but not this company. This is how the path to losing customers starts. (Ps the toothpaste went all over my shirt and ruined it.)
0
Replies (0)SW
Steve W
1 reviews | Active since Jan 2020
11 Sept 2024, 09:35
Don't be misled by the packaging
I am receiving radiation treatment for cancer on my face and due to gum sensitivity my oncologist recommended I start using Sensodyne toothpaste, so on my way home from treatment on 28/8/2024 I popped into Dischem to acquire some. I saw a tube which in large bold font stated NATURAL WHITE, but to my horror when I opened the packaging (which was sealed, and had to be torn) the toothpaste was BLACK and unpleasant!!! I then wrote a complaint to Haleon (who used to trade as GSK) but many email exchanges later I was informed that as the product was not faulty, they would not entertain a refund, and repeatedly ignored the MISLEADING TEXT which caused me to purchase this product. It seems that although Haleon no longer have ties with GSK, their customer services department still claims to be GSK aligned, based on the email footer, so whether I am being treated like this by Haleon or GSK, it would appear they are one and the same. Why would any company call a product which is BLACK in colour "NATURAL WHITE"?
Helpful (0)
|Replies (0)SW
Steve W
1 reviews | Active since Jan 2020
11 Sept 2024, 09:35
Don't be misled by the packaging
I am receiving radiation treatment for cancer on my face and due to gum sensitivity my oncologist recommended I start using Sensodyne toothpaste, so on my way home from treatment on 28/8/2024 I popped into Dischem to acquire some. I saw a tube which in large bold font stated NATURAL WHITE, but to my horror when I opened the packaging (which was sealed, and had to be torn) the toothpaste was BLACK and unpleasant!!! I then wrote a complaint to Haleon (who used to trade as GSK) but many email exchanges later I was informed that as the product was not faulty, they would not entertain a refund, and repeatedly ignored the MISLEADING TEXT which caused me to purchase this product. It seems that although Haleon no longer have ties with GSK, their customer services department still claims to be GSK aligned, based on the email footer, so whether I am being treated like this by Haleon or GSK, it would appear they are one and the same. Why would any company call a product which is BLACK in colour "NATURAL WHITE"?
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Replies (0)A