SG
Sanisha G
Active since Oct 2016
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
Sensodyne Rapid Relief Whitening toothpaste colour changed without explanation – dismissive response from Haleon
I am a long-term Sensodyne Rapid Relief Whitening user and have been using this specific toothpaste for many years. The product has always been white. Recently, I purchased multiple tubes and discovered that the toothpaste is now blue in colour. Concerned, I checked all the stock I had at home — 12 tubes in total, all blue. This immediately raised red flags, as there was no warning, packaging change, or consumer communication indicating any change to the product. I contacted Haleon (Sensodyne’s manufacturer) and provided photographic evidence, including a comparison with a normal white tube of the same product that I had used previously. Their response was extremely vague and dismissive. They confirmed only that: -The batch is “genuine” -Internal checks showed “no deviation” -The colour according to their specification is “blue” -This is the “first complaint” -This response completely avoids the real issue: Why was the toothpaste historically white and now suddenly blue? When did this change occur? Was there a formulation or ingredient change? Why were consumers not informed? Being told that this is the “first complaint” does not make it acceptable. In fact, the first complaint about a visible and unexplained change to an oral-care product should be taken seriously — especially when the product goes directly into your mouth. Confirming that the product is “genuine” does not reassure me as a consumer when the appearance of the product has changed without transparency. Simply stating that “the specification says blue” ignores the fact that specifications can change, and consumers deserve to be informed when they do. As a loyal customer, this experience has significantly damaged my trust in the Sensodyne brand. The lack of transparency and the dismissive tone of the response has made me seriously reconsider continuing to use Sensodyne products. I am posting this to: Warn other consumers Request a proper, transparent explanation from Haleon Highlight how poorly this concern was handled I am still awaiting a clear response that actually addresses the colour change and consumer communication — not just internal batch confirmations.
0 replies
27 months ago
Exhausted from trying to get a response from Bonitas Boncap
I am waiting for a response regarding the refund of an incorrect premium charged from January! My mom was placed on the incorrect Boncap income bracket for 2024 and was charged the incorrect premium for January. Our broker has been following up numerous times, and so have I, we keep getting the same silly responses. The latest response on 05/03/2024 was "Kindly the that your query has been referred to the Boncap department for assessments." (Reference number: 050324Q321HH). I think we have been patient for long enough Bonitas, every call I made to follow up, I was told that it has been escalated. My question is escalated to who? Clearly, this person or department is *********** if they cannot provide any feedback on this issue! This is really frustrating! I have explained before, my mother is unemployed and this premium was deducted from her overdraft facility, she has had a negative bank balance ever since January because of this, for you it may not be a large amount of money, but for her, it is. I really don't know if you will ever respond, I am disappointed in your service. This was the reference for my last call to Bonitas: 220124Q0LTW9
4 replies
29 months ago
Poor Communication!
I am writing another review on this platform because my emails and calls are not attended to. I am a very unhappy member of Bonitas medical aid. I previously wrote a review on how my unemployed mother was placed on the highest income bracket and was charged the highest premium for her medical aid. Bonitas did respond to the review and placed her on the correct income bracket, But no one wants to answer my questions about refunding her the difference of the incorrect premium charge. It was more than double her normal premium. Her overdraft facility was used and she was left without any money for the rest of the month. We have bank statements to prove this. I did try contacting Bonitas numerous times. I did receive an email on 24 Jan 2024, stating that my email was forwarded to Boncap for review (Reference number: 220124Q0LWLY), how long do I wait for an issue to be resolved? This issue has been going on for a month now. My broker also escalated the issue on 22 Jan 2024. We are both still awaiting a response.
1 reply
29 months ago
Excellent service and delicious food.
We had such a lovely dinner here. The staff was friendly and the food was cooked to perfection. They have amazing weekday specials too.
0 replies
29 months ago
Terrible Communication
My mother is unemployed and has been placed on the highest income bracket for her medical aid, she is on Bonitas Boncap. I have sent through her documentation but did not receive any further communication. Usually, a letter confirming that I am supporting her suffices, and in previous years, if some information was missing, her Broker was notified too. I have always dealt with her income verification. My broker, also sent an email on 04 Jane 2024 to address this issue, and we have not received a response. I have called the call center a few times and they are unable to transfer me to someone that can assist, they just respond by saying that there is no call centre for the finance department, and that I should email my query. This situation is really stressful for my mother, as she is unemployed. I wish Bonitas had a better way of communication. I don't know how to get through to them. She is terrified and wants to switch medical aids.
1 reply
40 months ago
Excellent Service from OOBA
Bianca Dancer from OOBA assisted me with my second home loan application. It was such a pleasure to work with her, she made the process so simple. We started the process in mid-December and went on holiday out of the country, we had limited access to emails but Bianca was able to assist us over WhatsApp and helped us secure a homeloan at an excellent rate.
1 reply
73 months ago
Terrible service
I have been trying to call Old Mutual, I keep getting cut off. Its very frustrating, each time I call, I am on hold for 15-20 minutes. I have called 5 times already just today!!! The automated recording says that you can email and your request will be responded to, I have gotten no response via email either. I even used the call back function on their website. Terrible service, I will not recommend their products, I had a similar experience with their Medical Aid Gap Cover a few months ago. I will cancel my investment with them as soon as I get through to someone.
1 reply
77 months ago
Old Mutual and Insuremed
Please stop partnering with companies like Insuremed for Medical Aid Gap Cover, it is ruining the reputation of your company. The only reason I took out Gap cover is because it was displayed as Old Mutual Iwyze, this is a company I trusted, only at the time I had to claim I was made aware that the company is Insuremed. They make it extremely difficult to claim from them, I am still struggling with the claims process because they require ridiculous information. Please read all the reviews for Insuremed
1 reply
77 months ago
Claim Unsuccessful Once Again
If I could give this company Zero stars I would. I took out this policy thinking that it is directly from Old Mutual which is a company I trust. I have been trying to get my claim processed for a while now, they just keep requiring more information. My claim is only an amount of R1450. I would definitely cancel my policy with them whether my claim is processed or not, I would rather keep my money aside than pay them a premium for nothing!.
0 replies
118 months ago
Disappointed and stressed
<p>I had an accident a week ago, I'm still waiting for the status of the claim, when I finally spoke to a consultant she tells me that they sent me documents which I haven't received, because they have sent it to an incorrect email address that is not even close to mine. I was about to change over insurance a month ago and I was promised that Miway is the best, so I changed my mind. But when I am in trouble I get no replies from any of the email address and no one wants to call me back with an update. I'm left without a car and I have no way to get to work.</p>
2 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (80%)