UNPLEASANT SERVICES AND A VERY UNHAPPY CLIENT

I had a terrible experience with Halfway Ford. My vehicle was scheduled for a service on the 27th June 2025. According to them it is an express service. I was the first client at the workshop, by 10h30 my vehicle was done. Miskah who assisted me with signing in my vehicle. Handed the invoice stating the things done on my vehicle, however not a proper service was done. i called back right after i got home to raise my concerns but no one was available to assist me. The 28th June, Saturday i called again and the service department was closed, i called on Monday the 1st July again but no one came back to me or made effort to contact me until i sent an email on Tuesday the 2nd July regarding the service done on my car. See the email below. I brought my vehicle in for a service on Friday, 27 June 2027 and have serious concerns regarding the quality and completeness of the service performed. According to the invoice, multiple checks and tasks were completed, yet my vehicle continues to exhibit the same issues it had prior to the service. Specifically: • The idle issue remains unresolved. • Some lights on the vehicle are still not functioning properly. • Overall, the vehicle drives and feels the same as before the service. This gives the clear impression that either the inspection was not done thoroughly, or the work was not carried out as invoiced. I have made several calls to your branch, but no one has responded or returned my calls, which is extremely disappointing. I am requesting the following: 1. Immediate follow-up from a service manager or senior representative. 2. A re-inspection of my vehicle at no additional cost to ensure that all issues, especially the idle and lighting concerns are properly addressed. 3. A review of the invoice to ensure I have not been charged for work that was not done. I expect to be contacted otherwise I will escalate this matter to Ford SA and consumer protection services.

After i sent this email the service manager, Clinton Pretorius contacted me regarding the service and he swiftly rep**** to my email with: Dear Mrs Wilson

As per our telephonic conversation earlier, I would like to arrange a convenient time for you to bring your vehicle back to us so we can look into the concerns you mentioned regarding the idling and light concerns.

I’ve reviewed the previous job card from your last service, and I see there were no additional issues noted at that time—either by the service advisor, or bookings team. However, I want to make sure your current concerns are properly assessed by the right team.

Could you please let me know when it would suit you best to bring the vehicle in? Once confirmed, I’ll ensure it is booked in accordingly for a thorough check.

Thank you very much for bringing this to our attention. We look forward to assisting you further.

I rep**** that Thursday will suit me best. His email back to me was: I will have someone on stand by to test the vehicle with you present to ensure we get to the bottom of your concerns.

I was there again yesterday, 3 July to have the them check my vehicle - Not once was i invited to go and have a look at what the problems is, have not seen or spoken to the service manager. Eventually after nearly waiting 5 hours they tell me the problem regarding my idle which will cost me R7000 and a fog light bulb which they dont have and need to be order which will costs me R180. The brakes as well will cost me R7000 - this is ridiculous.

Im under the impression that when cars are booked for services you should have the parts all in stock. Why was this not discussed with me when i initially took my vehicle to be serviced to avoid wasting my time siting there.

How many other clients have the same issue with this business? Im very unhappy and disgusted by the service provided.

From a very unhappy customer