Disappointed customer

I'm so disappointed by Halfway Ford Waterfall(KZN). On November 2023 I booked my car (Ford ranger 2.2) for repairs (engine smoke, oil leak and no power) at Highway Ford. Few days later they called me and told me that the engine was damaged, they further informed me that they will replace the engine with another one. They quoted me +R100 000.00. I told them that I won't have that kind of money, therefore we negotiated payment terms. The money was reduced to +R99 000.00, which I was also going to pay in installments. They were not going to release the car until full amount was settled. I requested that they keep my engine (initial engine) because I was hoping to either repair it or sell parts. The money they quoted me was too much but because I was hoping that when my car returns it won't give me problems, I accepted the proposal.

On June 2024 I managed to settle the money, and the car was released. I asked for my engine, I was told that the engine was s****ped( NB:without my consent). Within a week after collection the car started to make weird noise, I phoned them, they booked the car in and said it was not engine related. They quoted me, unfortunately I didn't have that money. The noise deteriorated, I went to another mechanic who repaired the issue( it was commpressor).

Few weeks later another issue developed. This time it was gearbox related issue. I phoned them, they booked the car in and repaired the issue.

November 2024 the car started to smoke, I booked it for service (because I thought it's needed service) it was serviced on 13 November 2024. Even after service it continued to smoke. On December 2024 I phoned Ford and informed them about it, they booked it in and diagnosed the car. They phoned me back and told me that the problem is with oil cooler and Turbo, they further told me that it does not fall under warranty because it's not engine related. They quoted me +R50 000, I told them I don't have that kind of money after paying so much for engine repairs. They reduced it but still it's was too much for me.

I contacted another mechanic and told him what has transpired from A-Z. He said he won't touch the car, he said I must take it back to Ford because it's still under warrant. I went to Ford, spoke to the manager. He advised me ro trade the car, he referred me to the guy who deals with trade in's. After speaking to the guy I realized that I won't afford to trade my car in, I felt ****** by Ford, I felt let down by Ford.

In a space of less then 6 months after collection, the car has had multiple issues. Each time I had issue I'll report to them, but they don't account. The only issue that they attended to was gearbox issue and that issue has resurfaced(the car is parked at home). I'm drained, I feel ****** by the company I trusted, I spent a lot of money repairing the car but even after repairs I don't enjoy it, instead it's gives me pain everytime I look at it. The worst part is that the car is financed, I'm still paying for it, yet it's now stationary but every month I have to pay.