HF
Halfway Ford
Unclaimed Business
HF
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Halfway Ford
Halfway Ford has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Halfway Ford across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
SP
Sheryl P
1 reviews | Active since Jan 2020
12 Oct 2025, 16:57
Exceed Setv from Workshop Team
We recently returned from a trip to Botswana and noticed a rattle in our 2024 Wildtrak. We took it to the workshop at Halfway Ford Kuilsriver, and I must say — the service was absolutely brilliant! The team kept the vehicle for two days and provided constant feedback throughout the process. Their communication was clear, professional, and reassuring. When we got the vehicle back, it felt brand new again — the rattle was completely gone, and everything was in perfect condition. A huge thank you to the entire team for their dedication and attention to detail. It's rare to find such consistent and high-quality service. Well done!
Helpful (0)
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Sheryl P
1 reviews | Active since Jan 2020
12 Oct 2025, 16:57
Exceed Setv from Workshop Team
We recently returned from a trip to Botswana and noticed a rattle in our 2024 Wildtrak. We took it to the workshop at Halfway Ford Kuilsriver, and I must say — the service was absolutely brilliant! The team kept the vehicle for two days and provided constant feedback throughout the process. Their communication was clear, professional, and reassuring. When we got the vehicle back, it felt brand new again — the rattle was completely gone, and everything was in perfect condition. A huge thank you to the entire team for their dedication and attention to detail. It's rare to find such consistent and high-quality service. Well done!
0
Replies (0)BS
Brendon S
1 reviews | Active since Jan 2020
20 Mar 2025, 05:58
Extremely poor after sales service - DO NOT waste your hard earned cash with them!
Next Gen Ford Ranger - Halfway Ford Waterfall and Ford South Africa * Purchased Brand New Next Gen Ford Ranger XLT on 30th December 2023 Halfway Ford Hillcrest Durban. * Reported the vibration to the purchase dealership on 5th January 2024, having done around 2000km, purchased in Durban and drove to Centurion, the dealer told me to go have alignment and wheel balancing done. * Vibration still present, I took the vehicle to closest Ford dealer in Centurion, the workshop manager drove in vehicle with me and said it must be the wheels, I should check the balancing again. * Did the alignment and balancing same vibration present, this been between 103km/h - 135km/h - * Return to the local Ford dealership in Centurion and they said their field service engineer a call and come back to me.. (that call not yet received) * Contact FORD SA - new Whatsapp line to assist clients better on - 26 March no joy they refer to closest dealer. * Contact Ford Midrand in April, and ask if they know or aware of this problem, have they any experience to repair? - no waiting for communication and bulletin from factory. * First service due 15000km - 24/08/2024 - local Ford dealership in Centurion ask if any update from factory regarding the vibration, not as yet will call and book vehicle as soon as they get coms from field service engineer. * Booked my vehicle in at Ford Bryanston on 22nd of October with 19800km on the clock. * They replaced wheel hubs, wheel bearings, prop shaft, engine mountings. Shocks, wheels and tires, and after the 4th test drive still the same, FMSA sent Kevin the field service engineer to test vehicle with me, he agreed in the vehicle that the vibration felt in the seats was not normal and suggested they take the vehicle back to the plant in Silverton. * Vehicle went back to the plant on Thursday 16th January. * The plant had the vehicle from the 16th January - 29th January, replacing complete rear axle, prop shaft and other components. * FMCSA Field Service engineer returned vehicle to the dealership and arranged a test drive with myself. * Test drive with Field service engineer back to the same road, same lane, same speed that we compared all other vehicles tested and the vibration still there with no change at all. * FMCSA - Field Service Engineer agreed and confirmed in the workshop managers office that this needs to be escalated to CRC department as they don’t know how to resolve this issue. * Field service engineer made a call to his supervisor and they said they would escalate and come back to me with a conclusion by Friday 31st January. * Dealership requested me to return their VLP vehicle back as it was sold on the 10th Feb. I returned their VLP and collected my vehicle with the condition that FMCSA give me written reports. * To date currently the 21st of February, I have yet to receive an any communication from FMCSA CRC department. This is now 23 days after they said they need 24- 48 hours to send all reports and documents to me. * The dealership and FMCSA Field service engineer had now had my vehicle with them for 112 days and done 1550km in road tests. * I have Requested FMCSA to sit around a table, their response is they don’t deal with public or clients directly at all. * The last verbal communication I got from the service dealer workshop manager where my vehicle was booked in is that the FMCSA Field service engineer said the vehicle is all in spec according to his supervisor and he signed off the case, (a pen pusher) and there is nothing wrong with it… , still no report in writing from FMCSA, question is - if this vehicle is within spec - how is the vibration present in my vehicle and not in any other vehicle we tested? * Why would they have replaced so many major components on the vehicle and did more than 1500km in road tests ? * There has been no change in the vibration felt from the day it was booked in to present. * Are we as the paying consumer just expected to accept this? * Is it fair for the consumer to loose R150k to trade this vehicle in? * Do we accept this level of Customer Service and extremely poor communication from a local vehicle manufacturer themself. * I made contact with the CEO of the group that i purchased the vehicle from, went to the dealership met with the new car’s salesman, he in short said to me there is nothing really much they can do as the case was opened with Ford SA through another dealership. He also informed me that if I went to the motor industry ombudsman he would no longer be able to assist me and that if they forced to purchase the vehicle back it would only be the purchase price of the vehicle including VAT, so all maintenance plans and all other costs of extras etc on the vehicle would not be paid out, in fact he advised that I would have to pay them around R160k if they purchased the vehicle back, he mentioned that they charge a AA rate per km, of around R6.60 x 19000km = estimated R130k you pay that in to them. * So question is - as a consumer we are pushed pillar to post, with the extremely poor FMCSA CRC department that makes promises for eg you will get your conclusion letter within 48hrs, it’s now 23 days… how serious is FMCSA about resolving and assisting their clients? It’s a true reflection of the way they doing business and how they handle their customers. * Feedback from Ford SA was the following : the tires fitted on the vehicle (which were in fact done by the dealer where i purchased the vehicle, Are not suitable for this XLT next gen Ranger ) … however .. a few models of the next gen Ranger are factory fitted with these tires! The most popular tire being the General Grabber AT3. * Pillar to post - no resolution, no feedback from the purchasing dealer, not the CEO of the halfway group, and not from the new cars sales manager at Halfway Ford Waterfall. This group of individuals need to know that the wheels are round and that they turn…
Helpful (0)
|Replies (0)BS
Brendon S
1 reviews | Active since Jan 2020
20 Mar 2025, 05:58
Extremely poor after sales service - DO NOT waste your hard earned cash with them!
Next Gen Ford Ranger - Halfway Ford Waterfall and Ford South Africa * Purchased Brand New Next Gen Ford Ranger XLT on 30th December 2023 Halfway Ford Hillcrest Durban. * Reported the vibration to the purchase dealership on 5th January 2024, having done around 2000km, purchased in Durban and drove to Centurion, the dealer told me to go have alignment and wheel balancing done. * Vibration still present, I took the vehicle to closest Ford dealer in Centurion, the workshop manager drove in vehicle with me and said it must be the wheels, I should check the balancing again. * Did the alignment and balancing same vibration present, this been between 103km/h - 135km/h - * Return to the local Ford dealership in Centurion and they said their field service engineer a call and come back to me.. (that call not yet received) * Contact FORD SA - new Whatsapp line to assist clients better on - 26 March no joy they refer to closest dealer. * Contact Ford Midrand in April, and ask if they know or aware of this problem, have they any experience to repair? - no waiting for communication and bulletin from factory. * First service due 15000km - 24/08/2024 - local Ford dealership in Centurion ask if any update from factory regarding the vibration, not as yet will call and book vehicle as soon as they get coms from field service engineer. * Booked my vehicle in at Ford Bryanston on 22nd of October with 19800km on the clock. * They replaced wheel hubs, wheel bearings, prop shaft, engine mountings. Shocks, wheels and tires, and after the 4th test drive still the same, FMSA sent Kevin the field service engineer to test vehicle with me, he agreed in the vehicle that the vibration felt in the seats was not normal and suggested they take the vehicle back to the plant in Silverton. * Vehicle went back to the plant on Thursday 16th January. * The plant had the vehicle from the 16th January - 29th January, replacing complete rear axle, prop shaft and other components. * FMCSA Field Service engineer returned vehicle to the dealership and arranged a test drive with myself. * Test drive with Field service engineer back to the same road, same lane, same speed that we compared all other vehicles tested and the vibration still there with no change at all. * FMCSA - Field Service Engineer agreed and confirmed in the workshop managers office that this needs to be escalated to CRC department as they don’t know how to resolve this issue. * Field service engineer made a call to his supervisor and they said they would escalate and come back to me with a conclusion by Friday 31st January. * Dealership requested me to return their VLP vehicle back as it was sold on the 10th Feb. I returned their VLP and collected my vehicle with the condition that FMCSA give me written reports. * To date currently the 21st of February, I have yet to receive an any communication from FMCSA CRC department. This is now 23 days after they said they need 24- 48 hours to send all reports and documents to me. * The dealership and FMCSA Field service engineer had now had my vehicle with them for 112 days and done 1550km in road tests. * I have Requested FMCSA to sit around a table, their response is they don’t deal with public or clients directly at all. * The last verbal communication I got from the service dealer workshop manager where my vehicle was booked in is that the FMCSA Field service engineer said the vehicle is all in spec according to his supervisor and he signed off the case, (a pen pusher) and there is nothing wrong with it… , still no report in writing from FMCSA, question is - if this vehicle is within spec - how is the vibration present in my vehicle and not in any other vehicle we tested? * Why would they have replaced so many major components on the vehicle and did more than 1500km in road tests ? * There has been no change in the vibration felt from the day it was booked in to present. * Are we as the paying consumer just expected to accept this? * Is it fair for the consumer to loose R150k to trade this vehicle in? * Do we accept this level of Customer Service and extremely poor communication from a local vehicle manufacturer themself. * I made contact with the CEO of the group that i purchased the vehicle from, went to the dealership met with the new car’s salesman, he in short said to me there is nothing really much they can do as the case was opened with Ford SA through another dealership. He also informed me that if I went to the motor industry ombudsman he would no longer be able to assist me and that if they forced to purchase the vehicle back it would only be the purchase price of the vehicle including VAT, so all maintenance plans and all other costs of extras etc on the vehicle would not be paid out, in fact he advised that I would have to pay them around R160k if they purchased the vehicle back, he mentioned that they charge a AA rate per km, of around R6.60 x 19000km = estimated R130k you pay that in to them. * So question is - as a consumer we are pushed pillar to post, with the extremely poor FMCSA CRC department that makes promises for eg you will get your conclusion letter within 48hrs, it’s now 23 days… how serious is FMCSA about resolving and assisting their clients? It’s a true reflection of the way they doing business and how they handle their customers. * Feedback from Ford SA was the following : the tires fitted on the vehicle (which were in fact done by the dealer where i purchased the vehicle, Are not suitable for this XLT next gen Ranger ) … however .. a few models of the next gen Ranger are factory fitted with these tires! The most popular tire being the General Grabber AT3. * Pillar to post - no resolution, no feedback from the purchasing dealer, not the CEO of the halfway group, and not from the new cars sales manager at Halfway Ford Waterfall. This group of individuals need to know that the wheels are round and that they turn…
0
Replies (0)MD
Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:28
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
Helpful (0)
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Martin D
1 reviews | Active since Jan 2020
27 Feb 2025, 16:28
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi
Manufacturing Defect in 2017 Ford Transit Connect 1.5 TDCi Ford South Africa Case Number: 600100021 I want to warn others about a serious manufacturing defect in the 2017 Ford Transit Connect 1.5 TDCi. The cambelt repeatedly fails well before its expected lifespan of 150,000 km - 200,000 km, leading to catastrophic engine damage and costly repairs. I am still young and saved up for years to buy this vehicle. I purchased it second-hand for R180,000, believing it would be a reliable investment for my future. I was aware that the previous owner experienced a cambelt failure at around 100,000 km, which led to a complete engine replacement by Ford. I trusted that the issue was resolved and continued driving the car with confidence. However, after just 70,000 km on the new engine, the same devastating problem occurred—the cambelt failed again, completely destroying the engine. This happened despite maintaining a full service history and using the vehicle with minimal load. Ford refuses to cover the cost of repairs, arguing that I am not a “loyal” customer because I did not service the car at their dealerships every time. This stance is unreasonable, as the cambelt failure is unrelated to routine oil changes and clearly points to a manufacturing defect. If I had known that the cambelt could fail after just 70,000 km, I would have proactively replaced it every 50,000 km to avoid this nightmare. The repair cost is R113,619, almost as much as the purchase price of the car. If I proceed with the repairs, this would be the third engine in under 8 years—an unacceptable outcome for any vehicle. As a young person who worked hard to afford this car, this is financially devastating. I simply do not have the money to cover the repairs and will likely have to s**** the vehicle, losing everything I invested. I am sharing my story to warn others: Be extremely cautious when considering a Ford vehicle. Despite overwhelming evidence of a manufacturing defect, Ford refuses to take responsibility or offer any goodwill assistance. This experience has left me with no choice but to vow never to buy a Ford vehicle again. If there is anyone who can assist me, please send me a direct message. I am receiving no support from Ford, and my vehicle is still sitting at Ford Human Motors in Bloemfontein, South Africa.
0
Replies (0)SB
Scelo B
1 reviews | Active since Jan 2020
18 Feb 2025, 11:01
Disappointed customer
I'm so disappointed by Halfway Ford Waterfall(KZN). On November 2023 I booked my car (Ford ranger 2.2) for repairs (engine smoke, oil leak and no power) at Highway Ford. Few days later they called me and told me that the engine was damaged, they further informed me that they will replace the engine with another one. They quoted me +R100 000.00. I told them that I won't have that kind of money, therefore we negotiated payment terms. The money was reduced to +R99 000.00, which I was also going to pay in installments. They were not going to release the car until full amount was settled. I requested that they keep my engine (initial engine) because I was hoping to either repair it or sell parts. The money they quoted me was too much but because I was hoping that when my car returns it won't give me problems, I accepted the proposal. On June 2024 I managed to settle the money, and the car was released. I asked for my engine, I was told that the engine was s****ped( NB:without my consent). Within a week after collection the car started to make weird noise, I phoned them, they booked the car in and said it was not engine related. They quoted me, unfortunately I didn't have that money. The noise deteriorated, I went to another mechanic who repaired the issue( it was commpressor). Few weeks later another issue developed. This time it was gearbox related issue. I phoned them, they booked the car in and repaired the issue. November 2024 the car started to smoke, I booked it for service (because I thought it's needed service) it was serviced on 13 November 2024. Even after service it continued to smoke. On December 2024 I phoned Ford and informed them about it, they booked it in and diagnosed the car. They phoned me back and told me that the problem is with oil cooler and Turbo, they further told me that it does not fall under warranty because it's not engine related. They quoted me +R50 000, I told them I don't have that kind of money after paying so much for engine repairs. They reduced it but still it's was too much for me. I contacted another mechanic and told him what has transpired from A-Z. He said he won't touch the car, he said I must take it back to Ford because it's still under warrant. I went to Ford, spoke to the manager. He advised me ro trade the car, he referred me to the guy who deals with trade in's. After speaking to the guy I realized that I won't afford to trade my car in, I felt ****** by Ford, I felt let down by Ford. In a space of less then 6 months after collection, the car has had multiple issues. Each time I had issue I'll report to them, but they don't account. The only issue that they attended to was gearbox issue and that issue has resurfaced(the car is parked at home). I'm drained, I feel ****** by the company I trusted, I spent a lot of money repairing the car but even after repairs I don't enjoy it, instead it's gives me pain everytime I look at it. The worst part is that the car is financed, I'm still paying for it, yet it's now stationary but every month I have to pay.
Helpful (0)
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Scelo B
1 reviews | Active since Jan 2020
18 Feb 2025, 11:01
Disappointed customer
I'm so disappointed by Halfway Ford Waterfall(KZN). On November 2023 I booked my car (Ford ranger 2.2) for repairs (engine smoke, oil leak and no power) at Highway Ford. Few days later they called me and told me that the engine was damaged, they further informed me that they will replace the engine with another one. They quoted me +R100 000.00. I told them that I won't have that kind of money, therefore we negotiated payment terms. The money was reduced to +R99 000.00, which I was also going to pay in installments. They were not going to release the car until full amount was settled. I requested that they keep my engine (initial engine) because I was hoping to either repair it or sell parts. The money they quoted me was too much but because I was hoping that when my car returns it won't give me problems, I accepted the proposal. On June 2024 I managed to settle the money, and the car was released. I asked for my engine, I was told that the engine was s****ped( NB:without my consent). Within a week after collection the car started to make weird noise, I phoned them, they booked the car in and said it was not engine related. They quoted me, unfortunately I didn't have that money. The noise deteriorated, I went to another mechanic who repaired the issue( it was commpressor). Few weeks later another issue developed. This time it was gearbox related issue. I phoned them, they booked the car in and repaired the issue. November 2024 the car started to smoke, I booked it for service (because I thought it's needed service) it was serviced on 13 November 2024. Even after service it continued to smoke. On December 2024 I phoned Ford and informed them about it, they booked it in and diagnosed the car. They phoned me back and told me that the problem is with oil cooler and Turbo, they further told me that it does not fall under warranty because it's not engine related. They quoted me +R50 000, I told them I don't have that kind of money after paying so much for engine repairs. They reduced it but still it's was too much for me. I contacted another mechanic and told him what has transpired from A-Z. He said he won't touch the car, he said I must take it back to Ford because it's still under warrant. I went to Ford, spoke to the manager. He advised me ro trade the car, he referred me to the guy who deals with trade in's. After speaking to the guy I realized that I won't afford to trade my car in, I felt ****** by Ford, I felt let down by Ford. In a space of less then 6 months after collection, the car has had multiple issues. Each time I had issue I'll report to them, but they don't account. The only issue that they attended to was gearbox issue and that issue has resurfaced(the car is parked at home). I'm drained, I feel ****** by the company I trusted, I spent a lot of money repairing the car but even after repairs I don't enjoy it, instead it's gives me pain everytime I look at it. The worst part is that the car is financed, I'm still paying for it, yet it's now stationary but every month I have to pay.
0
Replies (0)SB
Scelo B
1 reviews | Active since Jan 2020
14 Feb 2025, 13:28
Unsatisfied customer
I'm so disappointed by Halfway Ford Waterfall. On November 2023 I booked my car (Ford ranger 2.2) for repairs (engine smoke, oil leak and no power) at Highway Ford. Few days later they called me and told me that the engine was damaged, they further informed me that they will replace the engine with another one. They quoted me +R100 000.00. I told them that I won't have that kind of money, therefore we negotiated payment terms. The money was reduced to +R99 000.00, which I was also going to pay in installments. They were not going to release the car until full amount was settled. I requested that they keep my engine (initial engine) because I was hoping to either repair it or sell parts. The money they quoted me was too much but because I was hoping that when my returns it won't give me problems, I accepted the proposal. On June 2024 I managed to settle the money, and the car was released. I asked for my engine, I was told that the engine was s****ped( NB:without my consent). Within a week after collection the car started to make weird noise, I phoned them, they booked the car in and said it was not engine related. They quoted me, unfortunately I didn't have that money. The noise deteriorated, I went to another mechanic who repaired the issue( it was commpressor). Few weeks later another issue developed. This time it was gearbox related issue. I phoned them, they booked the car in and repaired the issue. November 2024 the car started to smoke, I booked it for service (because I thought it's needed service) it was serviced on 13 November 2024. Even after service it continued to smoke. On December 2024 I phoned Ford and informed them about it, they booked it in and diagnosed the car. They phoned me back and told me that the problem is with oil cooler and Turbo, they further told me that it does not fall under warranty because it's not engine related. They quoted me +R50 000, I told them I don't have that kind of money after paying so much for engine repairs. They reduced it but still it's was too much for me. I contacted another mechanic and told him what has transpired from A-Z. He said he won't touch the car, he said I must take it back to Ford because it's still under warrant. I went to Ford, spoke to the manager. He advised me ro trade the car, he referred me to the guy who deals with trade in's. After speaking to the guy I realized that I won't afford to trade my car in, I felt ****** by Ford, I felt let down by Ford. In a space of less then 6 months after collection, the car has had multiple issues. Each time I had issue I'll report to them, but they don't account. The only issue that they attended to was gearbox issue and that issue has resurface. I'm drained, I feel ****** by the company I trusted, I spent a lot of money repairing the car but even after repairs I don't enjoy it, instead it's gives me enxiety. The worst part is that I'm still paying for the car because it's financed, yet it's now stationary but every month I have to pay. I wish I can be assisted to get to the bottom of this.
Helpful (0)
|Replies (0)SB
Scelo B
1 reviews | Active since Jan 2020
14 Feb 2025, 13:28
Unsatisfied customer
I'm so disappointed by Halfway Ford Waterfall. On November 2023 I booked my car (Ford ranger 2.2) for repairs (engine smoke, oil leak and no power) at Highway Ford. Few days later they called me and told me that the engine was damaged, they further informed me that they will replace the engine with another one. They quoted me +R100 000.00. I told them that I won't have that kind of money, therefore we negotiated payment terms. The money was reduced to +R99 000.00, which I was also going to pay in installments. They were not going to release the car until full amount was settled. I requested that they keep my engine (initial engine) because I was hoping to either repair it or sell parts. The money they quoted me was too much but because I was hoping that when my returns it won't give me problems, I accepted the proposal. On June 2024 I managed to settle the money, and the car was released. I asked for my engine, I was told that the engine was s****ped( NB:without my consent). Within a week after collection the car started to make weird noise, I phoned them, they booked the car in and said it was not engine related. They quoted me, unfortunately I didn't have that money. The noise deteriorated, I went to another mechanic who repaired the issue( it was commpressor). Few weeks later another issue developed. This time it was gearbox related issue. I phoned them, they booked the car in and repaired the issue. November 2024 the car started to smoke, I booked it for service (because I thought it's needed service) it was serviced on 13 November 2024. Even after service it continued to smoke. On December 2024 I phoned Ford and informed them about it, they booked it in and diagnosed the car. They phoned me back and told me that the problem is with oil cooler and Turbo, they further told me that it does not fall under warranty because it's not engine related. They quoted me +R50 000, I told them I don't have that kind of money after paying so much for engine repairs. They reduced it but still it's was too much for me. I contacted another mechanic and told him what has transpired from A-Z. He said he won't touch the car, he said I must take it back to Ford because it's still under warrant. I went to Ford, spoke to the manager. He advised me ro trade the car, he referred me to the guy who deals with trade in's. After speaking to the guy I realized that I won't afford to trade my car in, I felt ****** by Ford, I felt let down by Ford. In a space of less then 6 months after collection, the car has had multiple issues. Each time I had issue I'll report to them, but they don't account. The only issue that they attended to was gearbox issue and that issue has resurface. I'm drained, I feel ****** by the company I trusted, I spent a lot of money repairing the car but even after repairs I don't enjoy it, instead it's gives me enxiety. The worst part is that I'm still paying for the car because it's financed, yet it's now stationary but every month I have to pay. I wish I can be assisted to get to the bottom of this.
0
Replies (0)WB
Wimpie B
1 reviews | Active since Jan 2020
11 Sept 2024, 15:31
Layer Salesman
Im very disappointed with the service I got from Halfway Ford Waterfall in Durban. I was busy purchasing a second hand vehicle from them. The sales guy was Grant Waddleton. I was about 8 days busy with him to sort out the final details of the buy of the vehicle. He already send the invoice of the vehicle to my bank and everything was finalized. The bank was only waiting for the tax invoice from Halfway Ford. On Friday 30th of August I phoned him to remind him about the towbar he must fit unto the vehicle and advised him that I will pick up the car on 13th of September because I was still on leave until the 12th of September and I was out of town. On Tuesday the 3rd of September I asked him on WhatsApp to take a photo of the service book and send it to me. An hour later he phoned me and told me on the way to fit the towbar, another vehicle crashed into the back of the vehicle I was busy buying. He said he doesn't want to sell a car to me that was in an accident. I told him I understand that accidents happen. 10 Minutes later I phoned Halfway Ford Waterfall and ask if I can speak to a Afrikaans speaking Salesman. I asked him about the vehicle I was busy buying, I asked if that car was still available. He told me the car was sold over the weekend. I feel I was betrayed by Grand Waddleton firstly for lying to me about the accident, and secondly selling the car without even telling me about the sale, after everything was in place and approved by the bank. Because of that I must drive now to Rustenburg for the same vehicle because it is a birthday gift for my wife and it is going to cost me R4000 for petrol and tollgate fees. I will never ever do business with Halfway Ford Waterfall again and I will advice all my friends and colleagues not to do business with Halfway Ford Waterfall after this bad experience. After I already bought a car two years back by Halfway Ford Waterfall I get this bad service from them. I'm not a happy chappy.
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Wimpie B
1 reviews | Active since Jan 2020
11 Sept 2024, 15:31
Layer Salesman
Im very disappointed with the service I got from Halfway Ford Waterfall in Durban. I was busy purchasing a second hand vehicle from them. The sales guy was Grant Waddleton. I was about 8 days busy with him to sort out the final details of the buy of the vehicle. He already send the invoice of the vehicle to my bank and everything was finalized. The bank was only waiting for the tax invoice from Halfway Ford. On Friday 30th of August I phoned him to remind him about the towbar he must fit unto the vehicle and advised him that I will pick up the car on 13th of September because I was still on leave until the 12th of September and I was out of town. On Tuesday the 3rd of September I asked him on WhatsApp to take a photo of the service book and send it to me. An hour later he phoned me and told me on the way to fit the towbar, another vehicle crashed into the back of the vehicle I was busy buying. He said he doesn't want to sell a car to me that was in an accident. I told him I understand that accidents happen. 10 Minutes later I phoned Halfway Ford Waterfall and ask if I can speak to a Afrikaans speaking Salesman. I asked him about the vehicle I was busy buying, I asked if that car was still available. He told me the car was sold over the weekend. I feel I was betrayed by Grand Waddleton firstly for lying to me about the accident, and secondly selling the car without even telling me about the sale, after everything was in place and approved by the bank. Because of that I must drive now to Rustenburg for the same vehicle because it is a birthday gift for my wife and it is going to cost me R4000 for petrol and tollgate fees. I will never ever do business with Halfway Ford Waterfall again and I will advice all my friends and colleagues not to do business with Halfway Ford Waterfall after this bad experience. After I already bought a car two years back by Halfway Ford Waterfall I get this bad service from them. I'm not a happy chappy.
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Amy van der Westhuizen
1 reviews | Active since Jan 2020
7 Aug 2024, 07:34
Halfway Ford Waterfall Service department - jack yourselves up!
Halfway Ford Waterfall - Service department This year alone, 2024, we have taken my vehicle to the Halfway Ford Waterfall 5 times for the same thing. When we brought it in for a service in about April of this year, we made it known that there is a knock coming from the rear of the vehicle. When we got the car back from the service we were told they could not find anything. The problem persisted, and my husband, took the service manager for a drive so that he can hear it. He was not sure what the problem was caused from, and after the vehicle being there for the technicians to have a look, they thought it was the diff bushes. We then waited almost a month for the parts to arrive from Joburg and brought the vehicle in again, this time for the diffs to be replaced as this apparently was the problem. Low and behold, the vehicle was still making the SAME knocking noise. Albeit quieter at first it eventually got louder again. We brought the vehicle in AGAIN and they said that something was loose, tightened it and had solved the problem. Should the foreman have done their job correctly, we should not have received a vehicle back where firstly we are still experiencing the same issue and secondly there was something loose. Had they simply taken it for a drive they would have found this before we got the vehicle back. At the same time, they had to replace the switch which controls the drivers seat, and the cover was not put back on properly. I had to then wait for this to be done. Well, I have dropped my vehicle off AGAIN on 20 June 2024 – FOR THE SAME ISSUE. I had emailed the DP and she asked the service manager to fill her in. On 28 June 2024, I received a call from our service advisor, saying they want my husband to come to the service department and take the service manager and technician for a drive again to make sure he is happy. They had told him that the steering column AGAIN and they cannot hear anything else. When driving with my husband, they heard the noise 3 TIMES! The guest experience manager told me that it is our driving style. What nonsense! When I drive it, or my husband drives it - it does the same thing. She also said that now that my husband has taken them for a drive they can hear it. However, THE SERVICE MANAGER IS WELL AWARE AS HE HAS DRIVEN WITH MY HUSBAND AND KNEW ABOUT IT! They then replaced the prop shaft. And guess what - IT IS STILL DOING THE SAME THING. They then had people come from Ford to look at the vehicle and told the technicians in the workshop what to look for. They have now ordered a new prop shaft and waiting for that part to arrive. My father-in-law went there to find out what is happening, the DP said she did not know what is happening - which is utter nonsense, as I had sent her an email, was copied in the other emails AND she had responded. She was also "not aware" that we had a courtesy vehicle. Which was also in one of the emails. I thin received a phone call yesterday (06.08.2024) saying that THEY HAVE SOLD THE COURTESY VECHILE WE ARE USING and need to collect it and will give us another courtesy vehicle. How can you sell a vehicle that a customer is using!!!! To our service ADVISOR - THANK YOU for the constant updates, I do really appreciate it! The rest of the service department - sort yourselves out / make sure your staff are trained.
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Amy van der Westhuizen
1 reviews | Active since Jan 2020
7 Aug 2024, 07:34
Halfway Ford Waterfall Service department - jack yourselves up!
Halfway Ford Waterfall - Service department This year alone, 2024, we have taken my vehicle to the Halfway Ford Waterfall 5 times for the same thing. When we brought it in for a service in about April of this year, we made it known that there is a knock coming from the rear of the vehicle. When we got the car back from the service we were told they could not find anything. The problem persisted, and my husband, took the service manager for a drive so that he can hear it. He was not sure what the problem was caused from, and after the vehicle being there for the technicians to have a look, they thought it was the diff bushes. We then waited almost a month for the parts to arrive from Joburg and brought the vehicle in again, this time for the diffs to be replaced as this apparently was the problem. Low and behold, the vehicle was still making the SAME knocking noise. Albeit quieter at first it eventually got louder again. We brought the vehicle in AGAIN and they said that something was loose, tightened it and had solved the problem. Should the foreman have done their job correctly, we should not have received a vehicle back where firstly we are still experiencing the same issue and secondly there was something loose. Had they simply taken it for a drive they would have found this before we got the vehicle back. At the same time, they had to replace the switch which controls the drivers seat, and the cover was not put back on properly. I had to then wait for this to be done. Well, I have dropped my vehicle off AGAIN on 20 June 2024 – FOR THE SAME ISSUE. I had emailed the DP and she asked the service manager to fill her in. On 28 June 2024, I received a call from our service advisor, saying they want my husband to come to the service department and take the service manager and technician for a drive again to make sure he is happy. They had told him that the steering column AGAIN and they cannot hear anything else. When driving with my husband, they heard the noise 3 TIMES! The guest experience manager told me that it is our driving style. What nonsense! When I drive it, or my husband drives it - it does the same thing. She also said that now that my husband has taken them for a drive they can hear it. However, THE SERVICE MANAGER IS WELL AWARE AS HE HAS DRIVEN WITH MY HUSBAND AND KNEW ABOUT IT! They then replaced the prop shaft. And guess what - IT IS STILL DOING THE SAME THING. They then had people come from Ford to look at the vehicle and told the technicians in the workshop what to look for. They have now ordered a new prop shaft and waiting for that part to arrive. My father-in-law went there to find out what is happening, the DP said she did not know what is happening - which is utter nonsense, as I had sent her an email, was copied in the other emails AND she had responded. She was also "not aware" that we had a courtesy vehicle. Which was also in one of the emails. I thin received a phone call yesterday (06.08.2024) saying that THEY HAVE SOLD THE COURTESY VECHILE WE ARE USING and need to collect it and will give us another courtesy vehicle. How can you sell a vehicle that a customer is using!!!! To our service ADVISOR - THANK YOU for the constant updates, I do really appreciate it! The rest of the service department - sort yourselves out / make sure your staff are trained.
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