AV
Amy van der Westhuizen
Active since Sep 2018
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Checkers Sixty60 drivers
Please be very careful with the Checkers Sixty60 drivers. We had in incident last night with the drivers from Westown. We had reported it to Checkers and Westown security. They pushed my husband (he has a graze), my kids saw what happened. I had to be escorted out with security with the kids so they did not see where my car was going to be parked. My husband had to apologize to them for telling them to drive carefully (as 1 almost drove into us, we had to move out of the way and thankfully there were no cars next to us at the time). The driver had sworn at us when hooted at him. They now have someone calling and harassing my husband. Please be careful on the roads. DO NOT confront them. I now do not feel safe going to Westown again with my kids, nor do I feel safe driving in my car, as they know what vehicle I have.
0 replies
15 months ago
Shocking service
Valve Tech 082 784 7237 have been waiting since 12 Dec for our Caddy to be repaired by VW MARGATE. VW MARGATE most unhelpful and nothing is happening,
0 replies
19 months ago
Not addressing issues caused by their contractors
A month ago we had a claim, and ABSA insurance sent out plumbers to replace our geyser. They "fell through the roof" and patched it with a black bag. We have called numerous times to get this fixed; no one responds to emails, nor does anyone return calls or want to put us through to a manager. We are a month down the line and still have a hole in our ceiling.
53 replies
21 months ago
Halfway Ford Waterfall Service department - jack yourselves up!
Halfway Ford Waterfall - Service department This year alone, 2024, we have taken my vehicle to the Halfway Ford Waterfall 5 times for the same thing. When we brought it in for a service in about April of this year, we made it known that there is a knock coming from the rear of the vehicle. When we got the car back from the service we were told they could not find anything. The problem persisted, and my husband, took the service manager for a drive so that he can hear it. He was not sure what the problem was caused from, and after the vehicle being there for the technicians to have a look, they thought it was the diff bushes. We then waited almost a month for the parts to arrive from Joburg and brought the vehicle in again, this time for the diffs to be replaced as this apparently was the problem. Low and behold, the vehicle was still making the SAME knocking noise. Albeit quieter at first it eventually got louder again. We brought the vehicle in AGAIN and they said that something was loose, tightened it and had solved the problem. Should the foreman have done their job correctly, we should not have received a vehicle back where firstly we are still experiencing the same issue and secondly there was something loose. Had they simply taken it for a drive they would have found this before we got the vehicle back. At the same time, they had to replace the switch which controls the drivers seat, and the cover was not put back on properly. I had to then wait for this to be done. Well, I have dropped my vehicle off AGAIN on 20 June 2024 – FOR THE SAME ISSUE. I had emailed the DP and she asked the service manager to fill her in. On 28 June 2024, I received a call from our service advisor, saying they want my husband to come to the service department and take the service manager and technician for a drive again to make sure he is happy. They had told him that the steering column AGAIN and they cannot hear anything else. When driving with my husband, they heard the noise 3 TIMES! The guest experience manager told me that it is our driving style. What nonsense! When I drive it, or my husband drives it - it does the same thing. She also said that now that my husband has taken them for a drive they can hear it. However, THE SERVICE MANAGER IS WELL AWARE AS HE HAS DRIVEN WITH MY HUSBAND AND KNEW ABOUT IT! They then replaced the prop shaft. And guess what - IT IS STILL DOING THE SAME THING. They then had people come from Ford to look at the vehicle and told the technicians in the workshop what to look for. They have now ordered a new prop shaft and waiting for that part to arrive. My father-in-law went there to find out what is happening, the DP said she did not know what is happening - which is utter nonsense, as I had sent her an email, was copied in the other emails AND she had responded. She was also "not aware" that we had a courtesy vehicle. Which was also in one of the emails. I thin received a phone call yesterday (06.08.2024) saying that THEY HAVE SOLD THE COURTESY VECHILE WE ARE USING and need to collect it and will give us another courtesy vehicle. How can you sell a vehicle that a customer is using!!!! To our service ADVISOR - THANK YOU for the constant updates, I do really appreciate it! The rest of the service department - sort yourselves out / make sure your staff are trained.
0 replies
29 months ago
Terrible service
I do not recommend them at all. They take no responsibility. They made a booking for us to do our sons passport, which was urgent...at a place which does not do passports and only do IDs.
0 replies
53 months ago
No power
I have been trying to contact ethekwini municipality for yhr last 3 hours. No one answers the phone. You can't even hold the line to speak to someone, the line just goes dead. We have had no power from 3pm on Saturday 11.12.2021. It came on briefly last night. And is off again. This service is horrendous! We are battling to justify what we pay and the service which is received. Can someone please contact us URGENTLY on 0823009969 or 0829555680
53 replies
76 months ago
Hillcrest Veterinary Hospital
We are absolutely disgusted with the service we have received from Hillcrest Veterinary Hospital over the last few weeks. Our dog became ill one Friday evening. I tried calling them (as we were always told to call in advance so that they are aware that an emergency is coming in); the 1st time I called, it sounded like someone picked up the phone and put it down straight away, and the other 3 times I called their line just rang. So at 6am my husband and I decided to take her in, and the vet on duty (Deana Rautenbach) told us to go home and come back at 8am, and made a booking for the 1st appointment. The vet who saw us was amazing (her name is Inke Helm - she made a point called us every step of the way). It turns out that her spleen was twisted. Unfortunately, Ruby passed away later that day. I have since been told by other veterinary nurses and vets, that had she been seen when we brought her in that morning, the outcome may have been different. In future, when we have an emergency, we will NOT take our animals to Hillcrest Vet, as we are probably going to be told to go home and come back later again. Not only in emergencies, but just for normal consultations, we will not be going back. When I called Hillcrest Vet this morning to find out what is happening with regards to the cremation, when we will be receiving the candle we ordered, and also to complain about the service we have received; I asked to speak to Carra, however she was unable to take my call, and a very helpful and friendly receptionist (Stephanie) kindly left a message for me. Of course Carra has not called back, instead I spoke to Sharlene; apparently they have a problem with their phones? Another thing: With regards to her cremation, we opted to have a candle made. Lets keep in mind that Ruby passed away on 07.12.2019, and today is 31.01.2020 (so tomorrow will be 8 weeks since she passed), we have still not received the candle. My husband had called and asked to speak to the manager (Carra Walters), who was there when he called, however he spoke to Sharlene (who explained that the lady who does the candle is closed and will be open on the 6th of Jan) Only this morning, when I called Legacy themselves to find out what was happening, was I told that the lady who does it had closed until the 15th of January. Every time I had queried with Hillcrest Vet, I was told that she was closed until the 6th of January and should receive it soon. Really Hillcrest Vet - you need to step up!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)