BV
Brendon S
Active since Feb 2024
3
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0
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Reviews
3 reviews13 months ago
Extremely poor after sales service - DO NOT waste your hard earned cash with them!
Next Gen Ford Ranger - Halfway Ford Waterfall and Ford South Africa * Purchased Brand New Next Gen Ford Ranger XLT on 30th December 2023 Halfway Ford Hillcrest Durban. * Reported the vibration to the purchase dealership on 5th January 2024, having done around 2000km, purchased in Durban and drove to Centurion, the dealer told me to go have alignment and wheel balancing done. * Vibration still present, I took the vehicle to closest Ford dealer in Centurion, the workshop manager drove in vehicle with me and said it must be the wheels, I should check the balancing again. * Did the alignment and balancing same vibration present, this been between 103km/h - 135km/h - * Return to the local Ford dealership in Centurion and they said their field service engineer a call and come back to me.. (that call not yet received) * Contact FORD SA - new Whatsapp line to assist clients better on - 26 March no joy they refer to closest dealer. * Contact Ford Midrand in April, and ask if they know or aware of this problem, have they any experience to repair? - no waiting for communication and bulletin from factory. * First service due 15000km - 24/08/2024 - local Ford dealership in Centurion ask if any update from factory regarding the vibration, not as yet will call and book vehicle as soon as they get coms from field service engineer. * Booked my vehicle in at Ford Bryanston on 22nd of October with 19800km on the clock. * They replaced wheel hubs, wheel bearings, prop shaft, engine mountings. Shocks, wheels and tires, and after the 4th test drive still the same, FMSA sent Kevin the field service engineer to test vehicle with me, he agreed in the vehicle that the vibration felt in the seats was not normal and suggested they take the vehicle back to the plant in Silverton. * Vehicle went back to the plant on Thursday 16th January. * The plant had the vehicle from the 16th January - 29th January, replacing complete rear axle, prop shaft and other components. * FMCSA Field Service engineer returned vehicle to the dealership and arranged a test drive with myself. * Test drive with Field service engineer back to the same road, same lane, same speed that we compared all other vehicles tested and the vibration still there with no change at all. * FMCSA - Field Service Engineer agreed and confirmed in the workshop managers office that this needs to be escalated to CRC department as they don’t know how to resolve this issue. * Field service engineer made a call to his supervisor and they said they would escalate and come back to me with a conclusion by Friday 31st January. * Dealership requested me to return their VLP vehicle back as it was sold on the 10th Feb. I returned their VLP and collected my vehicle with the condition that FMCSA give me written reports. * To date currently the 21st of February, I have yet to receive an any communication from FMCSA CRC department. This is now 23 days after they said they need 24- 48 hours to send all reports and documents to me. * The dealership and FMCSA Field service engineer had now had my vehicle with them for 112 days and done 1550km in road tests. * I have Requested FMCSA to sit around a table, their response is they don’t deal with public or clients directly at all. * The last verbal communication I got from the service dealer workshop manager where my vehicle was booked in is that the FMCSA Field service engineer said the vehicle is all in spec according to his supervisor and he signed off the case, (a pen pusher) and there is nothing wrong with it… , still no report in writing from FMCSA, question is - if this vehicle is within spec - how is the vibration present in my vehicle and not in any other vehicle we tested? * Why would they have replaced so many major components on the vehicle and did more than 1500km in road tests ? * There has been no change in the vibration felt from the day it was booked in to present. * Are we as the paying consumer just expected to accept this? * Is it fair for the consumer to loose R150k to trade this vehicle in? * Do we accept this level of Customer Service and extremely poor communication from a local vehicle manufacturer themself. * I made contact with the CEO of the group that i purchased the vehicle from, went to the dealership met with the new car’s salesman, he in short said to me there is nothing really much they can do as the case was opened with Ford SA through another dealership. He also informed me that if I went to the motor industry ombudsman he would no longer be able to assist me and that if they forced to purchase the vehicle back it would only be the purchase price of the vehicle including VAT, so all maintenance plans and all other costs of extras etc on the vehicle would not be paid out, in fact he advised that I would have to pay them around R160k if they purchased the vehicle back, he mentioned that they charge a AA rate per km, of around R6.60 x 19000km = estimated R130k you pay that in to them. * So question is - as a consumer we are pushed pillar to post, with the extremely poor FMCSA CRC department that makes promises for eg you will get your conclusion letter within 48hrs, it’s now 23 days… how serious is FMCSA about resolving and assisting their clients? It’s a true reflection of the way they doing business and how they handle their customers. * Feedback from Ford SA was the following : the tires fitted on the vehicle (which were in fact done by the dealer where i purchased the vehicle, Are not suitable for this XLT next gen Ranger ) … however .. a few models of the next gen Ranger are factory fitted with these tires! The most popular tire being the General Grabber AT3. * Pillar to post - no resolution, no feedback from the purchasing dealer, not the CEO of the halfway group, and not from the new cars sales manager at Halfway Ford Waterfall. This group of individuals need to know that the wheels are round and that they turn…
0 replies
13 months ago
Next Gen Ford Ranger - Halfway Ford Waterfall and Ford South Africa
* Purchased Brand New Next Gen Ford Ranger XLT on 30th December 2023 Halfway Ford Hillcrest Durban. * Reported the vibration to the purchase dealership on 5th January 2024, having done around 2000km, purchased in Durban and drove to Centurion, the dealer told me to go have alignment and wheel balancing done. * Vibration still present, I took the vehicle to closest Ford dealer in Centurion, the workshop manager drove in vehicle with me and said it must be the wheels, I should check the balancing again. * Did the alignment and balancing same vibration present, this been between 103km/h - 135km/h - * Return to the local Ford dealership in Centurion and they said their field service engineer a call and come back to me.. (that call not yet received) * Contact FORD SA - new Whatsapp line to assist clients better on - 26 March no joy they refer to closest dealer. * Contact Ford Midrand in April, and ask if they know or aware of this problem, have they any experience to repair? - no waiting for communication and bulletin from factory. * First service due 15000km - 24/08/2024 - local Ford dealership in Centurion ask if any update from factory regarding the vibration, not as yet will call and book vehicle as soon as they get coms from field service engineer. * Booked my vehicle in at Ford Bryanston on 22nd of October with 19800km on the clock. * They replaced wheel hubs, wheel bearings, prop shaft, engine mountings. Shocks, wheels and tires, and after the 4th test drive still the same, FMSA sent Kevin the field service engineer to test vehicle with me, he agreed in the vehicle that the vibration felt in the seats was not normal and suggested they take the vehicle back to the plant in Silverton. * Vehicle went back to the plant on Thursday 16th January. * The plant had the vehicle from the 16th January - 29th January, replacing complete rear axle, prop shaft and other components. * FMCSA Field Service engineer returned vehicle to the dealership and arranged a test drive with myself. * Test drive with Field service engineer back to the same road, same lane, same speed that we compared all other vehicles tested and the vibration still there with no change at all. * FMCSA - Field Service Engineer agreed and confirmed in the workshop managers office that this needs to be escalated to CRC department as they don’t know how to resolve this issue. * Field service engineer made a call to his supervisor and they said they would escalate and come back to me with a conclusion by Friday 31st January. * Dealership requested me to return their VLP vehicle back as it was sold on the 10th Feb. I returned their VLP and collected my vehicle with the condition that FMCSA give me written reports. * To date currently the 21st of February, I have yet to receive an any communication from FMCSA CRC department. This is now 23 days after they said they need 24- 48 hours to send all reports and documents to me. * The dealership and FMCSA Field service engineer had now had my vehicle with them for 112 days and done 1550km in road tests. * I have Requested FMCSA to sit around a table, their response is they don’t deal with public or clients directly at all. * The last verbal communication I got from the service dealer workshop manager where my vehicle was booked in is that the FMCSA Field service engineer said the vehicle is all in spec according to his supervisor and he signed off the case, (a pen pusher) and there is nothing wrong with it… , still no report in writing from FMCSA, question is - if this vehicle is within spec - how is the vibration present in my vehicle and not in any other vehicle we tested? * Why would they have replaced so many major components on the vehicle and did more than 1500km in road tests ? * There has been no change in the vibration felt from the day it was booked in to present. * Are we as the paying consumer just expected to accept this? * Is it fair for the consumer to loose R150k to trade this vehicle in? * Do we accept this level of Customer Service and extremely poor communication from a local vehicle manufacturer themself. * I made contact with the CEO of the group that i purchased the vehicle from, went to the dealership met with the new car’s salesman, he in short said to me there is nothing really much they can do as the case was opened with Ford SA through another dealership. He also informed me that if I went to the motor industry ombudsman he would no longer be able to assist me and that if they forced to purchase the vehicle back it would only be the purchase price of the vehicle including VAT, so all maintenance plans and all other costs of extras etc on the vehicle would not be paid out, in fact he advised that I would have to pay them around R160k if they purchased the vehicle back, he mentioned that they charge a AA rate per km, of around R6.60 x 19000km = estimated R130k you pay that in to them. * So question is - as a consumer we are pushed pillar to post, with the extremely poor FMCSA CRC department that makes promises for eg you will get your conclusion letter within 48hrs, it’s now 23 days… how serious is FMCSA about resolving and assisting their clients? It’s a true reflection of the way they doing business and how they handle their customers. * Feedback from Ford SA was the following : the tires fitted on the vehicle (which were in fact done by the dealer where i purchased the vehicle, Are not suitable for this XLT next gen Ranger ) … however .. a few models of the next gen Ranger are factory fitted with these tires! The most popular tire being the General Grabber AT3. * Pillar to post - no resolution, no feedback from the purchasing dealer, not the CEO of the halfway group, and not from the new cars sales manager at Halfway Ford Waterfall. This group of individuals need to know that the wheels are round and that they turn…
0 replies
26 months ago
Extremely POOR After Sales Service - a *******!
Extremely poor after sales service, quick to take your money and leave you and your business in the dark! (Purchased 3 months ago,) Full of promises, selling you products NOT suited to your business. If your business means anything to you, DONT waste your money with Omni Accounts!
0 replies
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