Omni Accounts
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Omni Accounts
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ernest V
1 reviews | Active since Jan 2020
16 Oct 2024, 13:18
Omni help not reachable.
We have Omni Accounts.We are very happy with the software however I now have an issue and have been holding for 18 minutes and still waiting. This is totally unacceptable as I'm calling from my cell phone as the 086 number just says it does not exist. I'm working in a retail shop and need answers now as we are not loosing sales. Still waiting............ This is not the first time.
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Ernest V
1 reviews | Active since Jan 2020
16 Oct 2024, 13:18
Omni help not reachable.
We have Omni Accounts.We are very happy with the software however I now have an issue and have been holding for 18 minutes and still waiting. This is totally unacceptable as I'm calling from my cell phone as the 086 number just says it does not exist. I'm working in a retail shop and need answers now as we are not loosing sales. Still waiting............ This is not the first time.
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wS
wayne S
1 reviews | Active since Jan 2020
14 Dec 2022, 14:10
Omni accounts rise above the rest
From day 1 that I worked with their support staff to help resolve my client's issues, I can honestly say that I can not be more pleased about the level of friendliness, understanding and product knowledge that I enjoy whilst working with them. The team is under a lot of stress, but the soldier through and provide whatever I ask of them. A strong team, like theirs, is a formidable team.
Helpful (0)
|Replies (0)wS
wayne S
1 reviews | Active since Jan 2020
14 Dec 2022, 14:10
Omni accounts rise above the rest
From day 1 that I worked with their support staff to help resolve my client's issues, I can honestly say that I can not be more pleased about the level of friendliness, understanding and product knowledge that I enjoy whilst working with them. The team is under a lot of stress, but the soldier through and provide whatever I ask of them. A strong team, like theirs, is a formidable team.
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Replies (0)JV
Jeanine V
1 reviews | Active since Jan 2020
29 Nov 2016, 08:07
Terrible Support struckture Omni Accounts
<p>I have been so disappointed with the Support, or should I say non-support, that omni accounts offers their clients. I got an email from them advising me to do an upgrade to our package which I started the prosess, which is not user friendly. They sent me incorrect codes which I advised them on. Every time I have to wait 3 days for an answer. I was sent another code which got me another step further with the upgrade. I have now finalised the upgrade and the system says “DATA PROBLEM’. </p> <p>I cannot get into our system at all and cannot do any invoicing or daily work. I contacted Omni and was informed that the only way they can assist me is if I pay them for there support. Surely with an Upgrade, that they asked me to do, that does not work, I should get support! It is uncanny that the upgrade is sent out just before Christmas forcing their clients to pay for support in order to do business.</p> <p>I would never have done the upgrade, knowing I would have this problem. Please do your research before investing in an accounting service that DOES NOT give their clients support unless you pay them.</p>
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Jeanine V
1 reviews | Active since Jan 2020
29 Nov 2016, 08:07
Terrible Support struckture Omni Accounts
<p>I have been so disappointed with the Support, or should I say non-support, that omni accounts offers their clients. I got an email from them advising me to do an upgrade to our package which I started the prosess, which is not user friendly. They sent me incorrect codes which I advised them on. Every time I have to wait 3 days for an answer. I was sent another code which got me another step further with the upgrade. I have now finalised the upgrade and the system says “DATA PROBLEM’. </p> <p>I cannot get into our system at all and cannot do any invoicing or daily work. I contacted Omni and was informed that the only way they can assist me is if I pay them for there support. Surely with an Upgrade, that they asked me to do, that does not work, I should get support! It is uncanny that the upgrade is sent out just before Christmas forcing their clients to pay for support in order to do business.</p> <p>I would never have done the upgrade, knowing I would have this problem. Please do your research before investing in an accounting service that DOES NOT give their clients support unless you pay them.</p>
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