Terrible Support struckture Omni Accounts

<p>I have been so disappointed with the Support, or should I say non-support, that omni accounts offers their clients.  I got an email from them advising me to do an upgrade to our package which I started the prosess, which is not user friendly.  They sent me incorrect codes which I advised them on.  Every time I have to wait 3 days for an answer.  I was sent another code which got me another step further with the upgrade.  I have now finalised the upgrade and the system says “DATA PROBLEM’. </p> <p>I cannot get into our system at all and cannot do any invoicing or daily work.  I contacted Omni and was informed that the only way they can assist me is if I pay them for there support.    Surely with an Upgrade, that they asked me to do, that does not work, I should get support!  It is uncanny that the upgrade is sent out just before Christmas forcing their clients to pay for support in order to do business.</p> <p>I would never have done the upgrade, knowing I would have this problem.  Please do your research before investing in an accounting service that DOES NOT give their clients support unless you pay them.</p>