Halfway house hotel & booking.com

I made reservations with "Halfway house hotel" located in Kimberly through booking.com while I was on my way there. As soon as I arrived i was told I couldn't enter there premises by the guard "Issa"mind you I have already paid R1709 .I ended up sleeping at a fueling station.and wen I inqured the following day I was told there's nothing they can do and my money can't be refunded. This transpired on the 25th or February 2025