The wort experience EVER!!!

When I arrived at the hotel, I got to the reception door which has a buzzer which does not work. I arrived just after 6pm and had to wave and act crazy to be seen after buzzing incessantly with no response. Once at reception, I was then told to pay for my stay even though I was booked by a travel agent. After apologising for this slight, I was directed to the hitel parking area. My stay included dinner and breakfast. I was not told at which of the multiple restaurants on site I could eat and I was not told operating hours for either of the two services. I eventually got to my room and after a shower I realised the DSTV decoder was mulfunctional. After over 30 minutes of resetting by one helpful young man, I was moved to another roomat approximately 19:45. I managed to ask where I can eat dinner and went to enjoy a lamb chop meal with the cold and highly questionable vegetables which I paid extra for. Even the onion rings were freezing and probably from a plate on which they were not eaten prior to my order. I eventually went back to my room and en route, asked about the wifi password and breakfast operating times such that i do not miss my meal. I travel extensively for work and pleasure and can emphatically say that this is the 2nd worst experience of my life at such an establishment and only second to another place only a few blocks from this very one. I am saddened by this experience as it was totally not necessary. I will advice all those who travel to Kimberley from both my company and within my personal circle to never frequent this establishment if they can help it. I sincerely hope that this was an isolated experience and if not, that this will be a last for anyone!!!