HAPPY FEET VAAL MALL

I would like to raise my disappointment regarding both the quality of a pair of Green Cross shoes I purchased, as well as the service I received from the retailer, Happy Feet at Vaal Mall.

Approximately a year ago, I bought a pair of Green Cross shoes from Happy Feet. These are premium, well-known, and relatively expensive shoes, and I therefore expected a high standard of durability and after-sales support. The shoes are still in very good overall condition; however, one shoe has started to come loose along the side, which is clearly a workmanship or material issue.

I contacted the store to report the problem. I was informed that Green Cross is in the process of going out of business, which was presented as a reason for the lack of support. As proof of purchase, I provided the original shoe box with the barcode, which they accepted as valid confirmation that the shoes were bought from them.

However, I was then told that because the shoes were purchased on promotion, the warranty is affected. This condition was never communicated to me at the time of purchase. I find this unacceptable, as customers should be clearly informed of any limitations to warranties upfront.

Despite making it clear that I expected the shoes to be replaced, I was instead asked to provide additional documentation, such as bank proof, and was told the shoes could only be sent in for repairs. At this point, the process became unnecessarily complicated and inconvenient. If repair is the only option, it should at the very least be handled in a simple and customer-friendly manner, without placing additional burdens on the customer.

Given the situation, I am left feeling that both the product quality and the after-sales service fall far below what one would expect from a reputable brand like Green Cross. While I understand the challenges surrounding the brand’s current business situation, this does not justify the lack of accountability or the poor customer experience.

Based on my experience, I would caution other consumers to think carefully before purchasing Green Cross products, and to take note of the level of service provided by Happy Feet.

I trust that this matter will receive the attention it deserves.