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4 reviews

3 months ago

HAPPY FEET VAAL MALL

I would like to raise my disappointment regarding both the quality of a pair of Green Cross shoes I purchased, as well as the service I received from the retailer, Happy Feet at Vaal Mall. Approximately a year ago, I bought a pair of Green Cross shoes from Happy Feet. These are premium, well-known, and relatively expensive shoes, and I therefore expected a high standard of durability and after-sales support. The shoes are still in very good overall condition; however, one shoe has started to come loose along the side, which is clearly a workmanship or material issue. I contacted the store to report the problem. I was informed that Green Cross is in the process of going out of business, which was presented as a reason for the lack of support. As proof of purchase, I provided the original shoe box with the barcode, which they accepted as valid confirmation that the shoes were bought from them. However, I was then told that because the shoes were purchased on promotion, the warranty is affected. This condition was never communicated to me at the time of purchase. I find this unacceptable, as customers should be clearly informed of any limitations to warranties upfront. Despite making it clear that I expected the shoes to be replaced, I was instead asked to provide additional documentation, such as bank proof, and was told the shoes could only be sent in for repairs. At this point, the process became unnecessarily complicated and inconvenient. If repair is the only option, it should at the very least be handled in a simple and customer-friendly manner, without placing additional burdens on the customer. Given the situation, I am left feeling that both the product quality and the after-sales service fall far below what one would expect from a reputable brand like Green Cross. While I understand the challenges surrounding the brand’s current business situation, this does not justify the lack of accountability or the poor customer experience. Based on my experience, I would caution other consumers to think carefully before purchasing Green Cross products, and to take note of the level of service provided by Happy Feet. I trust that this matter will receive the attention it deserves.

0 replies

Green Cross

3 months ago

Complaint Regarding Quality of Green Cross Shoes bought at Happy Feet Vaal Mall

Complaint Regarding Quality of Green Cross Shoes Dear Green Cross Team, After much encouragement from my friends, I decided a little over a year ago to purchase my first pair of Green Cross shoes. I was initially very impressed – they are extremely comfortable and a pleasure to wear. However, I would like to point out that these shoes have had very limited use. I only wear them to church or for special meetings. The shoes were purchased at HAPPY FEET in Vaalmall in Vanderbijlpark and have not been subjected to regular wear and tear. To my great disappointment, just over a year later, the uppers of the shoes have started coming apart. I find this absolutely shocking, especially considering the limited use and the reputation of your brand. I honestly struggle to find the words to describe my disappointment. I would like to know how Green Cross intends to address or resolve this issue. I trust that you take pride in the quality of your products and will provide a satisfactory solution. Otherwise, this will unfortunately be the last pair of Green Cross shoes I will ever purchase. HAPPY FEET in Vaal Mall were not able to resolve this

0 replies

Rugged SA

30 months ago

THEY WANT YOU TO PAY FOR MY DEVICE THEY BROKE

Allow me to share my experience with a so called Rugged phone with you. This is a Blackview 6600 pro. The first thing that happened was it fell while I was standing next to my Bakkie. It fell on the screen and the screen was in pieces. I was a little disappointed because I thought a rugged phone’s screen would be stronger, but I accepted that it fell quite hard. I took the phone in to Rugged in Roodepoort and they replaced the screen which I paid for although it was still on warranty. They said that the warranty doesn’t cover the screen which makes sense. There after the loud speaker stopped working, nothing happened to cause it to stop working, this was a few months later. I took it to Rugged and they replaced the loud speaker. One of my neighbours also had the exact same phone the Blackview pro 6600, he was the reason why I bought this phone. He also had a problem with his loud speaker and took it in to get replaced. This took more than a month and apparently someone said that the speakers had a defect and does not last be that as it may both of our speakers was fixed. After this I was driving one day and my phone fell off the passenger seat of my car on the carpet, someone had cut in front of me and I had to step on the brakes quickly. This time the phone had not fallen on the screen and nothing happened that could cause the screen to break, but the screen was broken. This time I wasn’t happy. The first time was my fault, but this time it was not my fault. A Rugged phone should be able to take a lot more than this. Nevertheless I had to pay for it again and this was another trip to Roodepoort from Vanderbijlpark where I stay. Then approximately 6 months later the loud speaker was not working again, this was the loud speaker they replaced. PLEASE NOTE THAT I WAS ABLE TO MAKE AND RECEIVE CALLS, I COULD HEAR EVERY WORD AND PEOPLE COULD HEAR ME. ONLY PROBLEM WAS THE LOUD SPEAKER IF I WANT TO LISTEN TO A VIDEO OF VOICE MESSAGE I HAD TO PUT THE PNONE AGAINST ME EAR. I had to go back and ask them to replace it again, this was loud speaker number 3. Remember my neighbour said that someone admitted to this loud speakers being defective. They replaced it and sent me a Whatsapp that said the phone would be ready in 2 days I can arrange to pick it up. Two days later in the late afternoon I stopped at Rugged and the phone wasn’t ready. There were a lot of excuses but still the phone wasn’t ready and they said that they will let us know. I had to arrange with someone to pick it up. I got the phone and started making calls. I really struggled to hear the person over the phone. I immediately sent an email to Rugged and said that this phone seems to have both the microphone and speaker not working, that’s what I thought. The lady working there apologized and said to bring it in or they’ll pick it up and sort it out. I took it back. A few weeks later when I stopped there to find out what was happening they said that they found out the phone is struggling and keeps dropping network. There is something else wrong with it like the mother board; in their words. My technical expertise left me in the dark. I than told them that there’s nothing else wrong with the phone, it was only the speaker that gave me problems and needed to get replaced. THIS WAS NOT MY PROBLEM THE PHONE DID NOT DROPPED NETWORK BEFORE I TOOK IT IN. A day later they sent me a quote for another R 1 500 that I need to pay for the mother board and I said I am not going pay this; the phone was in your possession when it broke. THEY REFUSE TO TAKE RESPONSIBILITY WHILE THE PHONE WAS WITH THEM AND ARE NOT WILLING TO FIX THE MOTHER BOARD WHICH BROKE WHILE THE PHONE WAS WITH THEM. Long story short this is my second rugged phone from Blackview Company Rugged in Roodepoort it’s the first and the last I will never buy anything from them again. They do not provide after service. The parts they replace do not last long. Their technical team break other things while the phone is with them and expect you to pay. Be extremely aware of their brands.

2 replies

takealot.com

50 months ago

TAKEALOT WRONG PRODUCT

Afternoon TAKEALOT Please read below. I reported that you send me the wrong cell phone on the 17th and you can see the return reference. No one came to pick it up. The return ref is MRRN-M750X-PKG7 On the 22 I took the cell phone in to your Vanderbijlpark depot and went there again this morning 2 days later hopefully to receive the correct cell phone, a Blackview BV 6600 PRO You did not even collect the old cell phone so when will I receive my new phone emails has been send to you and I tried calling your *** twice without any success This is the worst service we ever had from you. SORT IT OUT Kind regards Piet Coetzer

0 replies

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2 Star

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1 Star

4 (100%)

Reviews

HAPPY FEET VAAL MALL

Complaint Regarding Quality of Green Cross Shoes bought at Happy Feet Vaal Mall

THEY WANT YOU TO PAY FOR MY DEVICE THEY BROKE

TAKEALOT WRONG PRODUCT

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