Green Cross
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Green Cross
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Nov 2016
4 May 2026, 10:15
Complaint Regarding Quality of Green Cross Shoes bought at Happy Feet Vaal Mall
Complaint Regarding Quality of Green Cross Shoes Dear Green Cross Team, After much encouragement from my friends, I decided a little over a year ago to purchase my first pair of Green Cross shoes. I was initially very impressed – they are extremely comfortable and a pleasure to wear. However, I would like to point out that these shoes have had very limited use. I only wear them to church or for special meetings. The shoes were purchased at HAPPY FEET in Vaalmall in Vanderbijlpark and have not been subjected to regular wear and tear. To my great disappointment, just over a year later, the uppers of the shoes have started coming apart. I find this absolutely shocking, especially considering the limited use and the reputation of your brand. I honestly struggle to find the words to describe my disappointment. I would like to know how Green Cross intends to address or resolve this issue. I trust that you take pride in the quality of your products and will provide a satisfactory solution. Otherwise, this will unfortunately be the last pair of Green Cross shoes I will ever purchase. HAPPY FEET in Vaal Mall were not able to resolve this
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Anonymous
1 reviews | Active since Nov 2016
4 May 2026, 10:15
Complaint Regarding Quality of Green Cross Shoes bought at Happy Feet Vaal Mall
Complaint Regarding Quality of Green Cross Shoes Dear Green Cross Team, After much encouragement from my friends, I decided a little over a year ago to purchase my first pair of Green Cross shoes. I was initially very impressed – they are extremely comfortable and a pleasure to wear. However, I would like to point out that these shoes have had very limited use. I only wear them to church or for special meetings. The shoes were purchased at HAPPY FEET in Vaalmall in Vanderbijlpark and have not been subjected to regular wear and tear. To my great disappointment, just over a year later, the uppers of the shoes have started coming apart. I find this absolutely shocking, especially considering the limited use and the reputation of your brand. I honestly struggle to find the words to describe my disappointment. I would like to know how Green Cross intends to address or resolve this issue. I trust that you take pride in the quality of your products and will provide a satisfactory solution. Otherwise, this will unfortunately be the last pair of Green Cross shoes I will ever purchase. HAPPY FEET in Vaal Mall were not able to resolve this
0
Replies (0)CS
Clare S
1 reviews | Active since Jun 2020
29 Mar 2026, 11:43
Green Cross shoes
I will not be buying Green Cross shoes again as they have been a great disappointment in their manufacture and disclosure of materials used. I have several pairs and do not use them daily especially the heeled ones as I only use them on certain occasions. I was trying them on with a new outfit when the heel gave way and totally disintegrated and crumbled. Upon googling I assumed they were made of polyurethane. My gripe is that this was not disclosed to me when I purchased them and thus have to dispose of 3 pais of green cross shoes which is costly. Had I been informed I would not have bought them as I knew I would not use them on a daily basis due to their height. I will in future inform my colleagues and others about my misfortune and warn them. I have taken pictures for clarity.
Helpful (0)
|Replies (0)CS
Clare S
1 reviews | Active since Jun 2020
29 Mar 2026, 11:43
Green Cross shoes
I will not be buying Green Cross shoes again as they have been a great disappointment in their manufacture and disclosure of materials used. I have several pairs and do not use them daily especially the heeled ones as I only use them on certain occasions. I was trying them on with a new outfit when the heel gave way and totally disintegrated and crumbled. Upon googling I assumed they were made of polyurethane. My gripe is that this was not disclosed to me when I purchased them and thus have to dispose of 3 pais of green cross shoes which is costly. Had I been informed I would not have bought them as I knew I would not use them on a daily basis due to their height. I will in future inform my colleagues and others about my misfortune and warn them. I have taken pictures for clarity.
0
Replies (0)KH
Kevin H
1 reviews | Active since Jun 2020
30 Dec 2025, 13:36
MARY JANE SHOES - Repeat Failure of School Velcro Straps
On 18 July 2025, I purchased a new pair of size 2 Mary Jane school shoes for my 11-year-old daughter to replace her existing pair. The only issue with the previous shoes was the Velcro strap, which I had raised with the store before. Unfortunately, as I had misplaced the receipts, the store manager consistently maintained that they were unable to assist. In November 2025, the newly purchased size 2 shoes developed the exact same problem: the Velcro strap failed again, on both sides. This time, I still had the receipt. On 24 November 2025, I contacted Green Cross to report that the Velcro strap had given up barely again, despite the fact that my daughter wore the shoes only four days a week and was on school holiday for the entire month of August. A Green Cross consultant contacted me, advised that the store where the shoes were purchased had since closed, and indicated that the matter was being escalated and that I would receive urgent feedback. This was after I had provided both the receipt and photographs of the shoes. While awaiting feedback, my daughter was forced to continue attending school with shoes that had broken straps, which negatively affected her mobility. Unfortunately, during this period, on 3 December 2025, my daughter lost one of her shoes at the school playground. Due to the faulty straps, she had been forced to remove the shoes as walking had become uncomfortable. I immediately reported this to the consultant, who advised that the matter could not be addressed without the missing shoe. As an organisation that prides itself on orthopaedic care and quality footwear, I am deeply disappointed by the poor durability of the shoe straps and the slow response in resolving this matter. This delay ultimately resulted in my daughter having to remove her shoes at school for comfort, which should never have been the case for a school shoe marketed for everyday wear. This situation could and should have been avoided had the product quality and response time aligned with Green Cross’s stated commitment to orthopaedic care and customer service. With the new school year about to resume, I caution other parents to carefully consider this experience when purchasing school footwear, as reliability and timely support are crucial, especially when it comes to children’s everyday school needs.
Helpful (0)
|Replies (0)KH
Kevin H
1 reviews | Active since Jun 2020
30 Dec 2025, 13:36
MARY JANE SHOES - Repeat Failure of School Velcro Straps
On 18 July 2025, I purchased a new pair of size 2 Mary Jane school shoes for my 11-year-old daughter to replace her existing pair. The only issue with the previous shoes was the Velcro strap, which I had raised with the store before. Unfortunately, as I had misplaced the receipts, the store manager consistently maintained that they were unable to assist. In November 2025, the newly purchased size 2 shoes developed the exact same problem: the Velcro strap failed again, on both sides. This time, I still had the receipt. On 24 November 2025, I contacted Green Cross to report that the Velcro strap had given up barely again, despite the fact that my daughter wore the shoes only four days a week and was on school holiday for the entire month of August. A Green Cross consultant contacted me, advised that the store where the shoes were purchased had since closed, and indicated that the matter was being escalated and that I would receive urgent feedback. This was after I had provided both the receipt and photographs of the shoes. While awaiting feedback, my daughter was forced to continue attending school with shoes that had broken straps, which negatively affected her mobility. Unfortunately, during this period, on 3 December 2025, my daughter lost one of her shoes at the school playground. Due to the faulty straps, she had been forced to remove the shoes as walking had become uncomfortable. I immediately reported this to the consultant, who advised that the matter could not be addressed without the missing shoe. As an organisation that prides itself on orthopaedic care and quality footwear, I am deeply disappointed by the poor durability of the shoe straps and the slow response in resolving this matter. This delay ultimately resulted in my daughter having to remove her shoes at school for comfort, which should never have been the case for a school shoe marketed for everyday wear. This situation could and should have been avoided had the product quality and response time aligned with Green Cross’s stated commitment to orthopaedic care and customer service. With the new school year about to resume, I caution other parents to carefully consider this experience when purchasing school footwear, as reliability and timely support are crucial, especially when it comes to children’s everyday school needs.
0
Replies (0)