KH
Kevin H
Active since Jun 2020
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
MARY JANE SHOES - Repeat Failure of School Velcro Straps
On 18 July 2025, I purchased a new pair of size 2 Mary Jane school shoes for my 11-year-old daughter to replace her existing pair. The only issue with the previous shoes was the Velcro strap, which I had raised with the store before. Unfortunately, as I had misplaced the receipts, the store manager consistently maintained that they were unable to assist. In November 2025, the newly purchased size 2 shoes developed the exact same problem: the Velcro strap failed again, on both sides. This time, I still had the receipt. On 24 November 2025, I contacted Green Cross to report that the Velcro strap had given up barely again, despite the fact that my daughter wore the shoes only four days a week and was on school holiday for the entire month of August. A Green Cross consultant contacted me, advised that the store where the shoes were purchased had since closed, and indicated that the matter was being escalated and that I would receive urgent feedback. This was after I had provided both the receipt and photographs of the shoes. While awaiting feedback, my daughter was forced to continue attending school with shoes that had broken straps, which negatively affected her mobility. Unfortunately, during this period, on 3 December 2025, my daughter lost one of her shoes at the school playground. Due to the faulty straps, she had been forced to remove the shoes as walking had become uncomfortable. I immediately reported this to the consultant, who advised that the matter could not be addressed without the missing shoe. As an organisation that prides itself on orthopaedic care and quality footwear, I am deeply disappointed by the poor durability of the shoe straps and the slow response in resolving this matter. This delay ultimately resulted in my daughter having to remove her shoes at school for comfort, which should never have been the case for a school shoe marketed for everyday wear. This situation could and should have been avoided had the product quality and response time aligned with Green Cross’s stated commitment to orthopaedic care and customer service. With the new school year about to resume, I caution other parents to carefully consider this experience when purchasing school footwear, as reliability and timely support are crucial, especially when it comes to children’s everyday school needs.
0 replies
9 months ago
RAM HAND TO NO-HAND COURIERS
I received a notice that my parcel is out for delivery... I cancelled most of the meetings and moved some to online only to receive a WhatsApp message at 14:30 that they are no longer delivering because they can't find my address. There was not even the decency to call and say the driver is lost... Having reviewed the order, my address is correctly captured and I really do not know why they are struggling to find a place that every other courier finds with ease. I am very disappointed - my time has been wasted.
212 replies
11 months ago
TicketPro not so Pro
I bought a ticket for the CAF champions league final taking place this weekend on the TicketPro site. The money left my account but I have not yet received my ticket. I have tried to contact them, their phone line says they have transitioned to AI assistance on their site... the robot can't help and when I send emails, no one responds. It is disheartening to go through the days not knowing when my ticket will be sent to me. Their disclaimer says 24hours after purchase, it has been more than 7 DAYS!!! Even the physical ticket resellers say they can't help - at this moment, it feels like I have been ****med not just of my money but of a once in a lifetime experience to witness the final of a champions league match.
0 replies
18 months ago
HI-TEC NOT SO Hi-Tech!
I love Hi-Tec but I am very disappointed with the speed of wear and tear on their kiddies velcro tennis shoes. My daughter plays tennis and is on the court for 45min twice a week. Between September - October, we have bought two pairs, costing R600 a pair due to wear and tear under the sneakers. For a sneaker that is meant for tennis, it is really disappointing. I will share the images on my social media accounts and the school's whatsapp group, very disappointing. Obviously spending R600 a month on a kiddies sneakers is not sustainable and will now have to consider other brands. Really Disappointing!!!
159 replies
40 months ago
MAKRO SHOCKING SERVICE
I placed an online order with MAKRO on 7 December 2022, Makro Kolannade was identified as the store that would be handling my order. To date I have not received it. I made numerous calls to Makro National number and was promised the store would contact me or send the track and trace number for my order. I still have not received anything. This is bad service, the item was meant to be a Christmas present for my 8 year old daughter. I’m so disappointed as I thought it wouldn’t take this long, Christmas ruined. Kind regards Kevin
264 replies
48 months ago
SHOCKING CUSTOMER SERVICE - WORST EXPERIENCED!
POOR CUSTOMER SERVICE I sent them an email to extend my maintenance plan. Received an automatic email saying they will call me back - no one called. Two days later, I called and after being sent from pillar to post, manage to find a consultant, advised him I need to extend my maintenance plan as I was approaching 90 000km. Consultant says its not a problem, I must the service they will send me quotations. Took the car for service, they refused to pay because the car was on 90 100 or so saying I exceed kilometres even though their policy says I have an extra 1500 after every due service date... Eventually, they paid then I again I tried to extend - but was now told I no longer qualify because the vehicle is now over 90 000. They offered a new maintenance plan. Today, the garage is trying to claim for a new battery - guess what: The policy has NOT been activated even though I have a debit order instruction that it is now active. I call to find out what is happening... Motorite guys says I will call you back in 15min, it's been almost 2hours and still I don't know if I have an extended maintenance or not... since 11 April when I first made contact! SHOCKING CUSTOMER SERVICE!!!!!!!
208 replies
53 months ago
Telkom - Poor Customer Service
TelkomSA is giving me some of the worst customer experiences I have ever received. My home has been without network since Sunday and after repeated calls to their technicians, I’m still hot spotting all my devices from my phone. The last technicians I spoke with asked me reset my router and they will send a password to my phone, it never came… while another cut me off. Never mind spending my airtime from another network making these endless calls. For a company that is supposed to have jacked up it’s customer service, everything these days revolves around telecommunications - I’m beyond disappointed by these service. All I want to receive the service with efficiency… the same efficiency I exercised every month for the service. Poor service. has been off since
0 replies
55 months ago
UBEREATS DRIVER STOLE MY FOOD - I WANT MY MONEY BACK
I processed an order on the App at 18:00 and the restaurant I ordered from advised that the order would arrive at 19:00. I did not mind waiting as I had to bath the kids and prepare them for dinner. A few minutes later, the app updated and said the order would arrive at 19:30. I didn't have a choice but wait and kept tracking the order. The driver named: Khomisane picked up the order and on her way to make the delivery - the App suddenly changed from tracking to delivered. I immediately notified the restaurant and tried to contact the driver using the App... the restaurant advised they would contact me back in 5min while the driver pretended she couldn't hear me and hung up. The only conclusion is that the order was stolen by the driver. I raised the concern with UberEats and nothing has been done to contact the driver and get to the bottom of where my order is while I'm now having to send my two kids to bed on noodles because it's too late to go out to the shops top get them bread. What I find shocking is that UberEats can't track our orders which means drivers can literally steal our orders without any consequences. Firstly, I want my money back as the order never arrived. Secondly, I would like to caution other users of the app on this as it seems there's repercussions for this blatant act of theft. Khomisani, UBER DRIVER, I hope you get stomach cramps from the food you stole - I'm burning mpepho for you as I type this.
0 replies
60 months ago
MAKRO WORST ONLINE EXPERIENCE EVER
I ordered 2x 5metre studded flooring from Makro Online and the wrong order was delivered. It was then collected on 07 May 2021 and communication sent to me on 11 May stated that the supplier has received it and will be shipping the correct order. It is now 14 May, and I am still waiting... in the meantime, when I make follow-ups - there's no empathy from the consultants as they respond with a cold email responses saying the order is ready and will be delivered soon but no date advise. When I ask for the complains department to escalate my complaint, their consultant - Norman Dilley ignored my request and now have no choice but to voice my frustrations here... I have never been so frustrated with an online order as what I have experienced with Makro. I doubt I will ever buy from them again in this manner as they have proven to be so unreliable... and I encourage people to not use their online platform, totally shocking and bad service.
106 replies
64 months ago
DISGRUNTLED STANDARD BANK CLIENT
On 27 December 2020 I went to the Grove Mall (Pretoria) to withdraw an e-wallet from a friend and then deposit it into my bank account. I got to the Standard Bank ATM, followed all steps and put the money in the ATM as per the prompt. While waiting for the confirmation to deposit, the machine gave me an error message and did not return my money - a whole R350. I immediately reported the matter while standing in front of the ATM and gave the consultant all the details she requested. She advised she would need to log a call for my query and it will be attended to as speedily as possible. She gave me a reference number: 7034010210 and was advised that matter would be resolved before 4 January 2021. As much as I was disappointed on the lengthy timeline, I was at least assured that the matter would be resolved and my money credited into my account. Today is 5 January 2021 and Standard Bank has failed to honour a deadline they have put for themselves. I am now having to chase after them for money I desperately need which their machine malfunctions and was not credited to my account. I am mostly disappointed by the lack of apathy shown by the bank where we are in a middle of pandemic and they can lethargic in resolving an issue which for others could have meant a family going to bed without any food. This is not the first time I raise issues with ATM's at the Grove Mall - early last year, one of them was not picking up the zero button meaning clients would miss a digit when doing deposits. If this matter is not resolved by tomorrow close of business, I will be moving my account with the bank. Furthermore, all business interests I have the bank would also be terminated including those of parents and family so we can find a bank that would stick to its timelines, have ampathy and keep clients up to date with queries raised. Kind regards Kevin Halama
56 replies
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