Hi-Tec
Verified Business
AI Review Summary
Based on recent customer reviews, Hi-Tec receives polarized feedback. Positive experiences highlight friendly, professional customer service from individual staff members and efficient online returns and exchanges. However, a significant number of customers report serious product quality concerns, including shoes tearing, soles separating, and buckles breaking within weeks or months of purchase. Complaints about inconsistent sizing and persistent dye transfer further erode confidence. Negative experiences are compounded by poor in-store complaint handling, accusations toward customers, and slow online order fulfillment with minimal proactive communication.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
708h 8mReply Time
55 NPSVery Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 107 hours 24 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
708h 8m
NPS Score
55
Recommended: Very Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 107 hours 24 min
Review Distribution
3.8|37 Reviews
May '25 - Apr '26
5(71.9%)
4(0%)
3(0%)
2(3.1%)
1(25%)
5(71.9%)
4(0%)
3(0%)
2(3.1%)
1(25%)
Frequently Asked Questions About Hi-Tec
Based on recent customer reviews, Hi-Tec receives polarized feedback. Positive experiences highlight friendly, professional customer service from individual staff members and efficient online returns and exchanges. However, a significant number of customers report serious product quality concerns, including shoes tearing, soles separating, and buckles breaking within weeks or months of purchase. Complaints about inconsistent sizing and persistent dye transfer further erode confidence. Negative experiences are compounded by poor in-store complaint handling, accusations toward customers, and slow online order fulfillment with minimal proactive communication.
Hi-Tec has a TrustIndex of 0 out of 10 on Hellopeter, based on 37 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 107 hours 24 min. Hellopeter has tracked Hi-Tec across 171 total reviews. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Jacques W
1 reviews | Active since Jan 2020
12 Mar 2026, 07:07
Great work on online purchases and
Recently bought some shoes at Hi-Tec online that was delivered to my house. Some items in my order I returned for change of mind, no issues - it was handled flawlessley. Great platforms and excellent customer service as always - I love buying at Hi-Tec. Keep up the good work guys, you deserve it.
Helpful (0)
|Replies (0)JW
Jacques W
1 reviews | Active since Jan 2020
12 Mar 2026, 07:07
Great work on online purchases and
Recently bought some shoes at Hi-Tec online that was delivered to my house. Some items in my order I returned for change of mind, no issues - it was handled flawlessley. Great platforms and excellent customer service as always - I love buying at Hi-Tec. Keep up the good work guys, you deserve it.
0
Replies (0)CB
Cheryl B
1 reviews | Active since Jan 2020
3 Mar 2026, 07:16
Hi-Tec shoes - Bad Quality
I received a pair of Hi Tec Hiking boots as a gift, the size was a size 5 however the fit is the size of a size 4 if not smaller, this is most disappointing as it was a gift and I now cannot return the boots. Is there anyway Hi Tec can assist. Hi Tec has always been a good brand but it seems that the quality is really degraded
Helpful (0)
|Replies (0)CB
Cheryl B
1 reviews | Active since Jan 2020
3 Mar 2026, 07:16
Hi-Tec shoes - Bad Quality
I received a pair of Hi Tec Hiking boots as a gift, the size was a size 5 however the fit is the size of a size 4 if not smaller, this is most disappointing as it was a gift and I now cannot return the boots. Is there anyway Hi Tec can assist. Hi Tec has always been a good brand but it seems that the quality is really degraded
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Replies (0)MT
Mpho T
1 reviews | Active since Jan 2020
23 Feb 2026, 09:49
Katleho Molefe has good customer service and he was able to persevere and made sure im assisted well
Katleho Molefe has good customer service and he was able to persevere and made sure im assisted well.He is very respectful
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:55
Disgusting service from HI-TEC HILLFOX
Purchased shoes from Hi-tec at Hillfox Centre in Roodepoort. It was a lay-buy in November 2025. On the 09/02/2026 I got an SMS indicating that the lay-buy will expire so i decided to go and settle the balance. The next day (10/02/2026) when I put the shoes on, the buckle broke whilst tying the lace. I went back to the store and requested a refund.The cashier decided to refund me. The Manager (I think his name is Onele, he refused to give me his name) then came out and accused me of damaging the shoes with pliers. He then told me if I needed the money for something else then I should of said so and they would of refunded the lay-buy. This guy has no respect for customers. He accused me of being broke and of damaging the shoes. I have never been insulted so badly in my life, I will never shop there again. I was going through pictures on my phone and found pics of the shoes that i took in November 2025, when zooming into the one picture, it shows the defective buckle. The picture shows it was on the counter at the store
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:55
Disgusting service from HI-TEC HILLFOX
Purchased shoes from Hi-tec at Hillfox Centre in Roodepoort. It was a lay-buy in November 2025. On the 09/02/2026 I got an SMS indicating that the lay-buy will expire so i decided to go and settle the balance. The next day (10/02/2026) when I put the shoes on, the buckle broke whilst tying the lace. I went back to the store and requested a refund.The cashier decided to refund me. The Manager (I think his name is Onele, he refused to give me his name) then came out and accused me of damaging the shoes with pliers. He then told me if I needed the money for something else then I should of said so and they would of refunded the lay-buy. This guy has no respect for customers. He accused me of being broke and of damaging the shoes. I have never been insulted so badly in my life, I will never shop there again. I was going through pictures on my phone and found pics of the shoes that i took in November 2025, when zooming into the one picture, it shows the defective buckle. The picture shows it was on the counter at the store
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Replies (0)H
KM
KEITUMETSE M
1 reviews | Active since Jan 2020
14 Jan 2026, 05:52
Disappointed by Delays and Poor Communication
I placed an online order with Hi-Tec on 31 December. While customers were informed that orders would only be released after 5 January, the continued delay is disappointing. In a world where e-commerce in South Africa is highly efficient, with many retailers delivering orders the next day, and even cars being delivered in less time, it is frustrating to experience this level of delay and lack of communication over a pair of R300 shoes. There has been no proactive communication from Hi-Tec. Any updates received were only after I personally followed up. Delays can happen, but the absence of transparency and customer updates makes the experience unnecessarily frustrating. This experience was highly disappointing and I will never order from them again. I hope Hi-Tec improves both turnaround times and customer communication going forward.
Helpful (0)
|Replies (0)KM
KEITUMETSE M
1 reviews | Active since Jan 2020
14 Jan 2026, 05:52
Disappointed by Delays and Poor Communication
I placed an online order with Hi-Tec on 31 December. While customers were informed that orders would only be released after 5 January, the continued delay is disappointing. In a world where e-commerce in South Africa is highly efficient, with many retailers delivering orders the next day, and even cars being delivered in less time, it is frustrating to experience this level of delay and lack of communication over a pair of R300 shoes. There has been no proactive communication from Hi-Tec. Any updates received were only after I personally followed up. Delays can happen, but the absence of transparency and customer updates makes the experience unnecessarily frustrating. This experience was highly disappointing and I will never order from them again. I hope Hi-Tec improves both turnaround times and customer communication going forward.
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Replies (0)T
MB
Martine B
1 reviews | Active since Jan 2020
5 Jan 2026, 08:44
Not impressed at all!
My husband bought a pair of Hi-Tec sandals in April last year, and in December the Soles of BOTH shoes have separated into 2 different pieces of PLASTIC!! Truly for R900 a pair and the "Guarantee" is only for 6 months. I am BEYOND NOT impressed!
Helpful (0)
|Replies (0)MB
Martine B
1 reviews | Active since Jan 2020
5 Jan 2026, 08:44
Not impressed at all!
My husband bought a pair of Hi-Tec sandals in April last year, and in December the Soles of BOTH shoes have separated into 2 different pieces of PLASTIC!! Truly for R900 a pair and the "Guarantee" is only for 6 months. I am BEYOND NOT impressed!
0
Replies (0)