BIG SCAMMERS HAPPY RHINO HOTEL (ANGRY RHINO HOTEL)

You leave me with no option but to report Happy Rhino Hotel Agoda to HelloPeter to report you as fraudsters, I did not confirm any bookings with both your Agoda and Happy Rhino Hotels, your booking terms and conditions indicate that if my reservation is not confirmed within 24 hours I must consider it cancelled. I didn't confirm nor showed up to the Hotel.   Please provide me with proof of my confirmation, by email a phone call. And the audacity to claim as alleged by Christine from Agoda that  Happy Rhino  Hotel claimed that i showed up and complained about their premises where dirty, can they provide with proof that i did show up.      On the 31st your company reserved an amount of R 20 734.56 from my bank, and I reversed that debit order, to further indicate my cancellation, but still on the 4th of Jan you went ahead and debited my account, no communications whatsoever, this is theft and violation of the POPI Act and use of my personal account without my authorization. I have tried my level best to resolve this matter between myself with both companies, both parties are taking me from pillar to post, it seems like they are both scammers.   To prove that they are scammers: every time I speak to a different person, promising to get back to me and none of these people calling me back.   On Saturday the 7th Jan 2023 just after I found out that Agoda debited my account I called the Hotel, I spoke to Thandi she told me the hotel is not responsible for my debit, I must call Agoda.   Thandi promised to take my matter to her manager and will call me back or send me an email, she never fulfilled any of those promises.   I called Agoda I spoke to Paul, she said she will have to get confirmation from the Hotel that I did not utilize their facility, and she will call me back and she is sorry about that, she never called me back.   I tried calling the hotel several times with no one answering my calls later in the evening the same Saturday a guy by a name of Calvin or Iven answered he promised to take my matter to his manager and will call me back he did not call me back,   On the 10th Jan 2023, this afternoon I spoke to Jackie, she said the same story never called me back,   Just now I spoke to Christine, she is sending me this email, after explaining to her that their terms and conditions are not clear and misleading that reservations are cancelled within 24 hours if not confirmed.   I asked her she must also request proof of email or recording that I did go ahead made confirmation that would like reserve the booking made, which she has failed to provide with she is sending this nasty email that she regrets to tell me I will not be refunded.   At first she asked if I will accept a refund in a form of a voucher by using their services in the next 6 months, I have told her no I want my money back she then said it will take 30 days before I get it she first has to confirm with the hotel if they must refund me funny enough Paul said it will take 48 hours, to be reversed you can see that these people are playing games are working together to defraud people.    To make matters worse they still go ahead debit my account after I have blocked them, so they are using my bank credentials as when they wish without my approval.   My case proves true that they are scammers I just checked reviews about both parties has bad reputation which goes as far as 2017, had I known that I will fall trap I would have checked reviews with both parties before I had even completed their process forms.   PLEASE REFUND ALL MY MONIES.