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I have just recently moved to Simonstown and have chosen Harbour Bay Mall as my shopping centre as the Woolworths there is just incredible. Anyway on the 23 Oct I walked into Harbour Bay Cellular with my Samsung S6 Lite Tablet that was not turning on, the gentleman behind the counter informed me that they would need to open up the device to see what the problem was, he then took down my number and said he would call me back within the hour. I left a little reluctantly as he had not given me any paperwork confirming that he had my tablet. Well about an hour later i receive a call to inform me that i needed to replace the battery and this was going to cost me R 2700.00 i told him i could not afford this - he then said that they could put in the chinese battery for R 2500.00 - to this i said i could not afford either of these transactions and that i would just have to wait to have it fixed. He then said that the tablet was open and that they would have to charge me to close it and reopen it again to fix it and I should leave it there until I had the money to fix it. At this point I am beside myself as I have no proof that he has my tablet and I am now aware that he will not release this to me until I have paid for the new battery.

On the morning of the 24th October at 09h30 I decided to go into the store and collect my Tablet as I have no other recourse, I took out my Credit Card to pay and he refuses to accept this kind of payment and instructs me that he will only take cash, i then leave the store so upset and unsure of what to do - If you have camera's you will see me go into the shop, leave walk into pick n pay and then go over to the Capitec ATM Machine / I had on a brown dress with dark hair / you will also see from my demeanour how unhappy i am) I go to the ATM withdraw the cash - i go back into the store he counts the cash and hands me the tablet - for this transaction i receive NO paperwork at all (No invoice, receipt or old battery / let alone warranty on a new battery) - he does not give me the old battery to prove that he has even changed the battery - i now leave without any proof that this tablet was repaired by them - so should i encounter any issues i have no recourse at all - but this is not the worst part - i have subsequently googled cost of a new battery and the price is R 450.00.

I am not a wealthy woman who at the age of 55 is still working really hard to survive so this little trip has cost me dearly. I have written a review on the Harbour Bay Mall site as I am sure that these people would never admit to this transaction or even reimburse me, but I thought that as Landlords you should be aware of the kind of tenants that you have in your mall.

I am truly devastated at what has happened to me although I do accept that I should have put up a fight and not given my tablet to him in the 1st place.

What a terrible situation to be in and I do believe that this man will do the same to all ladies who walk into his shop.