Read the reviews before you send your loved ones😭

I wish i read all the reviews before sending my nephew to the facility😭😭😭😭😭.

I cant comment on the treatment as i was not admitted at the facility but the administration side of the clinic is horrible.

I sent my nephew for cannabis use and behaviour change,The facility assisted with the logistics of my nephew form kzn to the facility which was great.

Before i could send my nephew i tried communicating with Greg about the my medical aid benefits and if the treatment will be covered fully. I kept on calling with no one to answer me until i sent an email to the Harmony website as i was getting rejection emails from Medical aid and worried the stay might not be covered fully and paid. Case Manager responded and i was told later the status will change to approve and i should not worry.

All i can say i now believe some of the reviews revealing how the facility would milk money out of you and wipe funds clean... about two weeks post treatment i still keep getting claims and now the Mental Health Benefit has been wiped clean and exhausted the claims keep coming through and ask my self how could they allow this to happen ? The facility has access and know the type of benefit and limits certain medical aids have for patients how do they allow such to happen?

I cant get into details as it is too depressing but the entire family benefit for Mental Health had been depleted with some of the services providers rejected or jot paid,The facility alone charged the stay over the benefit limit which i find very strange.

One of the service providers having to claim from Day to Day benefit for a hospital stay with no prior information or alert or approval.

Exceptional service from Graeme Budge who tried calling me back after trying to get answers from the team,He calmly explain how the treatment is structured from A-Z though we did not get into details on finance side of it. The stay, food and hospitality was friendly and comfortable according to my nephew and i appreciate that.

The facility is world class according to some reviews BUT make sure you visit it first to avoid disappointment, Make sure everything is kept on record when inquiring about the claims and benefits...Do not go to the facility without an approval from Medical Aid even though they push you to come in the medical aid will pay, For your sanity please do not rather wait and delay treatment alternatively seek local facilities to avoid stress.

Mali Dlamini