MD
mali D
Active since May 2013
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Huaweicover under Guardrisk the most useless insurance ever
I had a Viva cover for my Huawei device under Gaurdrisk for less than a year and recently suffered loss due to Pickpocketing . The reason for my claim being rejected was as follows “Specific Exclusions The Insurer shall not be liable for: • Theft or loss of the device from the person unless involving force or threat of force. • Any loss or damage arising as a result of mysterious and / or unexplained events.” The theft of my device was through force entry, and pickpocket is a technique normally used to force entry by distracting the owner and there is no possible way to notice such when passing through a passage in a public space. This is unfair and not a valid reason for rejection. Previously saw bad reviews on Viva cover but never thought it could happen to me
108 replies
1 month ago
Read the reviews before you send your loved ones😭
I wish i read all the reviews before sending my nephew to the facility😭😭😭😭😭. I cant comment on the treatment as i was not admitted at the facility but the administration side of the clinic is horrible. I sent my nephew for cannabis use and behaviour change,The facility assisted with the logistics of my nephew form kzn to the facility which was great. Before i could send my nephew i tried communicating with Greg about the my medical aid benefits and if the treatment will be covered fully. I kept on calling with no one to answer me until i sent an email to the Harmony website as i was getting rejection emails from Medical aid and worried the stay might not be covered fully and paid. Case Manager responded and i was told later the status will change to approve and i should not worry. All i can say i now believe some of the reviews revealing how the facility would milk money out of you and wipe funds clean... about two weeks post treatment i still keep getting claims and now the Mental Health Benefit has been wiped clean and exhausted the claims keep coming through and ask my self how could they allow this to happen ? The facility has access and know the type of benefit and limits certain medical aids have for patients how do they allow such to happen? I cant get into details as it is too depressing but the entire family benefit for Mental Health had been depleted with some of the services providers rejected or jot paid,The facility alone charged the stay over the benefit limit which i find very strange. One of the service providers having to claim from Day to Day benefit for a hospital stay with no prior information or alert or approval. Exceptional service from Graeme Budge who tried calling me back after trying to get answers from the team,He calmly explain how the treatment is structured from A-Z though we did not get into details on finance side of it. The stay, food and hospitality was friendly and comfortable according to my nephew and i appreciate that. The facility is world class according to some reviews BUT make sure you visit it first to avoid disappointment, Make sure everything is kept on record when inquiring about the claims and benefits...Do not go to the facility without an approval from Medical Aid even though they push you to come in the medical aid will pay, For your sanity please do not rather wait and delay treatment alternatively seek local facilities to avoid stress. Mali Dlamini
0 replies
4 months ago
DO NOT BUY AT MAKRO ONLINE- DO NOT!!!!!
Never buy on Makro online either your parcels come weeks apart or missing and when you call customer service you are just wasting your time😭😭😭😭😭Both the Courier and Makro cant tell me where is the rest of my items....The Cornibua store is the most useless store ever ,spend the entire day calling them but could not get through online orders. I demand my money back. You cause nothing but inconvenience
159 replies
5 months ago
STAY AWAY FROM HISENSE PRODUCTS IF YOU WANT PEACE!!
STAY AWAY FROM HISENSE HOME PRODUCTS IF YOU WANT PEACE !! I bought a Hisense fridge a year ago at Game and immigrated it started having problems but since i was not informed a sale item also comes with full warranty , i went on and bought the second Hisense fridge with fear my food will get spoilts The fridge have abnormal sounds and has uncontrollable temperature on the top side and at time it will freeze and at times just stay warm on top. The bottom has uncontrollable ice accumulating and as a result makes the shelves difficult to open. Teleaudio electronics was assigned to assist me. It was difficult for the Technician to estimate the date and time he will come to me, I had to stay away from work the whole day waiting for him. When called he did not want to physically view the fridge and told me ididnt buy a frost free fridge that is why it is making all these noises and sounds and build up ice. I insisted he come view the fridge and when he came he said nothing wrong with the fridge. I have sent him a number of video recordings of the fridge making noise and asked him if he found these noises normal? Sent pictures of builtup ice even if there is nothing on the bottom and temperature is at 4 he will still ignore me. Its over 3 weeks now since he came and promised to come back with a new regulator but i get not feedback when i followup. I did raise that my technician be changed aince he didnt want to come from the first place but late gave him a benefit of the doubt and i guess i was right i shouldnt have continued with him. I have a Hisense washing machine microwave tv radio and i have never experienced any faults for over 5 years and i had to go buy another fridge 8 months later just to keep my food safe. I am a bachelor living in a bachelor apartment with 2 fridges with one used as a chiller and the other as a fridge which makes no sense and makes terrible noises when i try to get a rest I never thought i would end up with Hellopeter to resolve issues with a trusted brand like Hisense. Technician
1007 replies
9 months ago
The only Naked truth
Best insurance experience from taking a quote down to the claim process. I joined Naked almost two years back when i took vehicle insurance and 3 days after joining before i could start paying or paid my first premiums,my car battery ran flat and when i enquired if i do qualify for roadside assist and i was told i do and withing 1hour i received helped. I later added personal items and later had an unfortunate event leading me to a claim. The claim was handled professionally though my case was complex,Naked tried to be professional throughout the process and whenever i did not understand something always readily available to answer any questions . Thank you very much to Kamogelo Sililnda for answering a chain of emails speedily and a lengthy telephone call that you made that everything was resolved and happy.
53 replies
9 months ago
Not a seamless claim process
I joined Naked over a year ago for my vehicle and before the first premium i already enjoyed the benefits with the roadside assist when they came and jumpstarted my car. The premiums and cover is reasonable though have not meet people who have claimed from Naked before I later took cover and insured my cousins smart watch she bought as a birthday gift . It was a female watch and under her name. I took cover,submitted all the documents and selfies and proof of purchase which had her name on it. When the watch got lost it became a hassle to claim,first it was not clear who must submit the claim and later i was asked tons of documents which were never asked when i took cover. Please in the near future make provision for items which i covered but not used by the policy owner .
53 replies
18 months ago
poor service
I took a R500 loan at Cashcrusaders Richardsbay boardwalk and signed the contract,for the 1st 2 months i would get notification reminders to pay and would do so.In September i did not get the nofication and had to call the store about 2days later from the due date to confirm the date and this month i also did not receive auto payment reminder. I am human i do forget and rely on the system to remind me about payments when i noticed i have not received payment i called the store and they told me i missed a payment by 1 day and my item has been placed on the floor for reselling and it is now R900. The store manager failed to assist me when i told him as human we rely on Technology to remind us and refused to reinstate my contract. I did ask though he put it aside until i resolve this with headoffice. Cellphone number 0748468082 or 0835655525
53 replies
19 months ago
Poor customer attention and service
I joined Bonitas recently as from 1st of October moving from Discovery and took Standard Option. I received my membership confirmation together with my digital card which had me as a main member and my foster child as the dependent. This morning i was informed at the pharmacy that the dependent is not active and when i enquired i was told they have terminated his membership without the concern of the Patient Principal Member in this case my self, no one knows the reason why it was terminated. What a horrible experience i had to go through from the application process with Agile everything has been a rollercoaster ride being sent from 1 department to another. Can i get someone to resolve this issue for me if no one can i please get someone to help me terminate my membership . Word of advice if you reading this......DO NOT MOVE TO BONITAS ....ishould have read the complaints first before joining
53 replies
21 months ago
FNB and useless ***** department
On the 28th July 2024 around 5:40 am received a incontact notification for a transaction of R2649 at Nike store and 10 minutes later a reversal of the same amount. I then contacted fnb via banking app and was assisted by Dumisani Zondo. I told Dumisani what happened and asked him to offer immediate assistance in preventing this anauthorised transaction since it debited and reversed fund into my account without my permission. Dumisani then instructed me to log a dispute online this is after i informed him that it not possible because the transaction DOES NOT APPEAR under a list of transactions i can dispute can he do it on his side, he refused and instructed me to do it by filling a form. Today on the 29th July 2024 at around 13:30pm same transaction debited my account again same store and amount, i then quickly informed FNB ***** and they said they will open a case. Sad part this could have been resolved prevented if it was not for that lazy Dumisani Zondo who was not willing to assist me. I further asked for FNB to stop the transaction as i have come foward stating this is a *****ulent activity but they refused stating i must wait for the investigation which by then the transaction would have went off. I always read bad reviews from Hellopeter about FNB ***** department and never thought one day i could turn a victim. The card has been with me all the time and i have not made any online purchase.....I did not receive the OTP for the transaction nor online verification or authentication from FNB app and when i ask no one is willing to give me answers. Clearly i am not safe with fnb if such can happen without loosing your card or misplacing and ontop i begged FNB to stop the transaction as it was still pending. The merchant NIKE said the only people to stop the transaction immediately is FNB but they refused to. I am really disappointed at FNB as the trusted and most valued digital banking,clearly the more they advance their products the more clients become vulnerable. The service sucks and i cant wait for this to be resolved and move to Nedbank....because i know chances of it getting resolved are slim like they always do to other clients
112 replies
32 months ago
Excellent service Excellent cover
Just after 4 days taking comprehensive car insurance ,i called Naked with a battery problem and they immediately assured me i am 100% covered and sent breakdown to my address ....i have not even paid the 1st premium and already enjoying the benefits . I think imust move all my insurance portfolio to Naked insurance and a superb service by Thato at the emergency department....
131 replies
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1 Star
11 (73.33333333333333%)