HA
Helderberg Animal Rescue Team
Unclaimed Business
HA
Helderberg Animal Rescue Team
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencevG
vukani G
1 reviews | Active since Jan 2020
21 Dec 2025, 18:27
Priorities Inconsistent
Lovely place with some lovely people but some of the team are on the ****** side. Had a hard time trying to get a cat from them & I think their priorities are not for the interests of the animals but the personal preferences. I hope you do manage to get yourself a pet with them, but be warned that you might not soley cause you are different
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vukani G
1 reviews | Active since Jan 2020
21 Dec 2025, 18:27
Priorities Inconsistent
Lovely place with some lovely people but some of the team are on the ****** side. Had a hard time trying to get a cat from them & I think their priorities are not for the interests of the animals but the personal preferences. I hope you do manage to get yourself a pet with them, but be warned that you might not soley cause you are different
0
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Nandisa S
1 reviews | Active since Jan 2020
27 Nov 2025, 04:40
Disappointing service and poor communication
My partner and I are seeking to adopt a kitten after going to the adoption day to see the pets. We filled in an application and were told that we will be contacted. No one reached out to me so I filled in an application online and also asked for an update to which I was met with a cold one line response "Busy at work. Willl check after work", but no response. I then tried again and was told to send Board Approval, which my estate does not require or give out for pet owners as we are our own landlords. I stated this and was told that I do need one as they have managed estates before so they know how it works.I concede and speak to reception to which they say to me they do not give out Board Approval as we do not need one and it would be near impossible to get one as our estate is such a big organization. I went back and told HART and still no response. Again I will have to be the one chasing for after them for a response. I understand they have full-time jobs, but ehy take on a role that you 1. Don't have the capacity for 2. Do not have the right attitude and approach to potential adopters. Is this the natural procedure or are the previous ****** and classist points raised against them in play for me as well. I really had hope that they would put that aside to get a kitten a home they would be loved and happy in but all that seems to come first is their disgusting attitude and approach to people of color.
Helpful (0)
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Nandisa S
1 reviews | Active since Jan 2020
27 Nov 2025, 04:40
Disappointing service and poor communication
My partner and I are seeking to adopt a kitten after going to the adoption day to see the pets. We filled in an application and were told that we will be contacted. No one reached out to me so I filled in an application online and also asked for an update to which I was met with a cold one line response "Busy at work. Willl check after work", but no response. I then tried again and was told to send Board Approval, which my estate does not require or give out for pet owners as we are our own landlords. I stated this and was told that I do need one as they have managed estates before so they know how it works.I concede and speak to reception to which they say to me they do not give out Board Approval as we do not need one and it would be near impossible to get one as our estate is such a big organization. I went back and told HART and still no response. Again I will have to be the one chasing for after them for a response. I understand they have full-time jobs, but ehy take on a role that you 1. Don't have the capacity for 2. Do not have the right attitude and approach to potential adopters. Is this the natural procedure or are the previous ****** and classist points raised against them in play for me as well. I really had hope that they would put that aside to get a kitten a home they would be loved and happy in but all that seems to come first is their disgusting attitude and approach to people of color.
0
Replies (0)NM
Nothando M
1 reviews | Active since Jan 2020
12 May 2025, 06:30
UNPROFESSIONAL TEAM
It’s so disappointing that HART is so unprofessional, we made a formal application to adopt a Dog and upon visiting on one Sunday morning- we chose a dog named Fernie. Then next thing the lady who did visits, had a visit without communication- said she was uncomfortable just based on a walk around the yard on the outside. Which is a lie because our residence is secured. Upon my husband questioning this, she then does not honour her first appointment and then doesn’t communicate and again, we had to push for an appointment which she came and had no concerns because we live in a secure home and we would’ve installed even extra fencing for fernie. Now upon arriving today, we are told fernie is not available and now Aspen is available- which now makes sense on the unprofessional and uncouthe treatment we received from the shelter!!!! It’s apparent that beyond us being undermined disgustingly, the Color of our skin is also a factor. If you really want loving homes for the little ones, why be ****s and unprofessional? What prevented the shelter from being sincere and professional enough-to tell us straight up that someone amongst the Staff wanted fernie for themselves and we were just merely deco to toy around with our time and effort?! Having already purchased toys, a bed and fencing- the lady decides to take us for a ride and treat us like the trash you guys assume we are! This will definitely not be let go, until you state clearly the race you guys prefer or better yet, change your ways! It’s uncouthe and downright shameful…. You knew exactly that you didn’t want us to take Fernie in, so you pulled a very petty and below the belt excuse, when you didn’t even know where to enter our premises because that’s how secure they are! You only did this because you felt or assumed just by looking at us we were not worthy and it was evident by you constantly repeating how we should come by and look at other dogs! Imagine how inhumane.. now we have to prove ourselves worthy just for someone to deem us proper?! Absolute hogwash. Very unprofessional bunch of people and selfish too
Helpful (0)
|Replies (0)NM
Nothando M
1 reviews | Active since Jan 2020
12 May 2025, 06:30
UNPROFESSIONAL TEAM
It’s so disappointing that HART is so unprofessional, we made a formal application to adopt a Dog and upon visiting on one Sunday morning- we chose a dog named Fernie. Then next thing the lady who did visits, had a visit without communication- said she was uncomfortable just based on a walk around the yard on the outside. Which is a lie because our residence is secured. Upon my husband questioning this, she then does not honour her first appointment and then doesn’t communicate and again, we had to push for an appointment which she came and had no concerns because we live in a secure home and we would’ve installed even extra fencing for fernie. Now upon arriving today, we are told fernie is not available and now Aspen is available- which now makes sense on the unprofessional and uncouthe treatment we received from the shelter!!!! It’s apparent that beyond us being undermined disgustingly, the Color of our skin is also a factor. If you really want loving homes for the little ones, why be ****s and unprofessional? What prevented the shelter from being sincere and professional enough-to tell us straight up that someone amongst the Staff wanted fernie for themselves and we were just merely deco to toy around with our time and effort?! Having already purchased toys, a bed and fencing- the lady decides to take us for a ride and treat us like the trash you guys assume we are! This will definitely not be let go, until you state clearly the race you guys prefer or better yet, change your ways! It’s uncouthe and downright shameful…. You knew exactly that you didn’t want us to take Fernie in, so you pulled a very petty and below the belt excuse, when you didn’t even know where to enter our premises because that’s how secure they are! You only did this because you felt or assumed just by looking at us we were not worthy and it was evident by you constantly repeating how we should come by and look at other dogs! Imagine how inhumane.. now we have to prove ourselves worthy just for someone to deem us proper?! Absolute hogwash. Very unprofessional bunch of people and selfish too
0
Replies (0)LL
Lelanie Loftie-Eaton
1 reviews | Active since Jan 2020
22 Mar 2018, 07:21
HART - Helderberg Animal Rescue Team
Louise Spagnuolo and her team does amazing work amongst the most difficult and challenging circumstances, dealing with neglect and abuse on a daily basis. With no resources but her love for animals, she runs HART - Helderberg Animal Rescue Team together with foster parents and volunteers. An amazing lady, just a human being trying to do her best for animals. I have so much respect for what she does, what she accomplishes amidst her own challenges - full time job, mum, wife. She spends all her free time in townships, on roofs, under houses, with vets, looking for and picking up lost and hurt animals.
Helpful (0)
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Lelanie Loftie-Eaton
1 reviews | Active since Jan 2020
22 Mar 2018, 07:21
HART - Helderberg Animal Rescue Team
Louise Spagnuolo and her team does amazing work amongst the most difficult and challenging circumstances, dealing with neglect and abuse on a daily basis. With no resources but her love for animals, she runs HART - Helderberg Animal Rescue Team together with foster parents and volunteers. An amazing lady, just a human being trying to do her best for animals. I have so much respect for what she does, what she accomplishes amidst her own challenges - full time job, mum, wife. She spends all her free time in townships, on roofs, under houses, with vets, looking for and picking up lost and hurt animals.
0
Replies (0)GG
Geuss G
1 reviews | Active since Jan 2020
28 Sept 2016, 09:22
Appalling attitude From owner!
<p>So I decided to adopt a dog, I saw a beautiful dog named Cindy and we immediately fell inlove with her. I called Louise Spagnuolo to ask for more photo of her. After I saw the photo's I saw that the photo's of Cindy she send she had more white hair around her mouth than the photo I saw. So I called her to ask if it was the same dog or if Cindy is a bit older now, regardless of what the answer would have been I still would have taken her, but Louise Spagnuolo replied: "It's the same damn dog! #@ck you! Go away!" and she hung up. So now Cindy is without a home, I guess people just don't care about animals like they use to.</p>
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Geuss G
1 reviews | Active since Jan 2020
28 Sept 2016, 09:22
Appalling attitude From owner!
<p>So I decided to adopt a dog, I saw a beautiful dog named Cindy and we immediately fell inlove with her. I called Louise Spagnuolo to ask for more photo of her. After I saw the photo's I saw that the photo's of Cindy she send she had more white hair around her mouth than the photo I saw. So I called her to ask if it was the same dog or if Cindy is a bit older now, regardless of what the answer would have been I still would have taken her, but Louise Spagnuolo replied: "It's the same damn dog! #@ck you! Go away!" and she hung up. So now Cindy is without a home, I guess people just don't care about animals like they use to.</p>
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Replies (0)