First and WORST boat cruise experience

Our experience with Hardee’s Boat Company was deeply disappointing and alarming. This booking was for a group of eight people as a year-end work/Christmas function and was meant to be a relaxing and enjoyable experience. Instead, it became a stressful and traumatic ordeal.

We were originally booked for 13:30, but upon arriving early, we were asked to take the 12:30 cruise due to weather concerns. We agreed in good faith. Unfortunately, after boarding, we waited 45–50 minutes without movement. The cruise only began at 13:26, and the actual enjoyment lasted no more than 30 minutes.

On the return journey, the boat became immobilized, leaving us stuck in the middle of the dam for nearly an hour. During this time, there was no clear communication from the crew. Passengers were visibly anxious and fearful, especially given the presence of a pregnant woman and an elderly passenger using a crutch.

Once assistance arrived and we were towed back, the situation worsened. Disembarking took another 30 minutes, during which passengers were instructed to remove their shoes and walk barefoot through water using makeshift planks. Several passengers, including the elderly man, had to be carried on employees’ backs. He later fell again after disembarking, highlighting the lack of safety measures.

We were informed that the same boat had experienced problems earlier that day, yet it continued operating. No accountability was taken, no apologies were offered, and no effort was made to check on passenger wellbeing.

This was my first boat cruise, and sadly it was also my worst. I would not recommend Hardee’s Boat Company to anyone. A full refund for all eight passengers is absolutely warranted. What should have been a memorable celebration turned into an unacceptable and distressing experience.