EM
Eva M
Active since Apr 2013
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Refund still outstanding after policy cancellation – unacceptable delay
I cancelled my vehicle insurance policy in November 2025, yet despite the cancellation an amount of R868.69 was still debited from my account in December 2025. As the policy had already been cancelled, I had no choice but to reverse the debit order. Following this, I continued receiving communication stating that my insurance would be suspended due to a failed debit order, which makes absolutely no sense considering the policy had already been cancelled. More concerning is that I have now noticed an additional R1000.23 debit order, and to date I have not received any clear explanation for what this amount relates to. I sent an email on 25 February 2026 requesting assistance. I was advised that the company needed to listen to the call recording before confirming the refund. However, it has now been several days and I am still waiting for feedback or any clear way forward. This delay is completely unacceptable and highly inconvenient as I am currently paying for two vehicle insurance policies, one of which should have been cancelled months ago. I am therefore requesting the following urgently: • Confirmation that my policy was cancelled in November 2025 • A clear explanation for the R1000.23 debit order • A full refund of all amounts debited after cancellation • Immediate feedback on the outcome of the call recording review If this matter is not resolved urgently, I will have no choice but to escalate the complaint to the relevant regulatory bodies. I trust the company will address this matter promptly and resolve the refund without further delay.
53 replies
4 months ago
First and WORST boat cruise experience
Our experience with Hardee’s Boat Company was deeply disappointing and alarming. This booking was for a group of eight people as a year-end work/Christmas function and was meant to be a relaxing and enjoyable experience. Instead, it became a stressful and traumatic ordeal. We were originally booked for 13:30, but upon arriving early, we were asked to take the 12:30 cruise due to weather concerns. We agreed in good faith. Unfortunately, after boarding, we waited 45–50 minutes without movement. The cruise only began at 13:26, and the actual enjoyment lasted no more than 30 minutes. On the return journey, the boat became immobilized, leaving us stuck in the middle of the dam for nearly an hour. During this time, there was no clear communication from the crew. Passengers were visibly anxious and fearful, especially given the presence of a pregnant woman and an elderly passenger using a crutch. Once assistance arrived and we were towed back, the situation worsened. Disembarking took another 30 minutes, during which passengers were instructed to remove their shoes and walk barefoot through water using makeshift planks. Several passengers, including the elderly man, had to be carried on employees’ backs. He later fell again after disembarking, highlighting the lack of safety measures. We were informed that the same boat had experienced problems earlier that day, yet it continued operating. No accountability was taken, no apologies were offered, and no effort was made to check on passenger wellbeing. This was my first boat cruise, and sadly it was also my worst. I would not recommend Hardee’s Boat Company to anyone. A full refund for all eight passengers is absolutely warranted. What should have been a memorable celebration turned into an unacceptable and distressing experience.
0 replies
106 months ago
Unhappy customer
<p>It really feels so bad to me as a Vodacom customer lately. My airtime runs out so quickly that it end up feeling like it's a money making scheme. I just recharged with R20 and my balance after that was R25.49 and made 1 call to a vodacom number and the call only lasted for 3 min 42sec which makes it R8 and odd cents per minute on a Sunday. If this is a true pricing them your prices are ridiculous and they make me feel like going to another service provider. I have been a loyal customer to coda com for more than 15 years and if this is how bad your pricing have gone then I am willing to move to another service provider and take my friends and family with. A lot of people are complaining about your pricing even your data bundles run out so quickly that one would think that they are sharing with another. Please look into changing your pricing or you will lose a lot of customers to cell c.</p>
196 replies
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3 (100%)