Haspex No Service No Responsibilities

We brought a swimming pool (BESTWAY FRAME POOL SET 6478L) and it's now almost a month and we keep calling and they keep telling us the pool is on it's way...and yet no pool ..NO SERVICE.. I have a Labrador she went for a operation and the pool was supposed to help with her recovery process. Her operation cost R80 000 with the pool not here that will be for nothing. Haspex this is totally unacceptable the worse I experienced in my life. YET THERE IS NO POOL NO SERVICE