Honest Review of Hassle Hero's

I paid over R5,000 for repairs to my car through Hassle Heroes, expecting the issues to be properly resolved. Unfortunately, my experience was disappointing.

The company had my car for a week. When they returned it, several problems remained — including a water-temperature sensor that I had to purchase and install myself. They also failed to fit an oil seal, which they later apologized for, but this has left the car leaking oil.

They mentioned difficulties sourcing parts because some spare shops were closed, but they had the car so long so most of the engine components were not replaced. Only three days after the repair, my car began showing the same blown-head-gasket symptoms as before.

From what I can tell, the team mainly focused on cosmetic work —respraying or cleaning external engine parts — rather than carrying out the internal mechanical repairs promised. Based on my experience, I feel that the work was incomplete and not value for money.

I hope Hassle Hero's takes this feedback seriously and improves the quality and transparency of their repair process.