Hatfield Audi Rivonia — Months of Empty Promises and Still No Resolution

I’ve had a shocking experience with Hatfield Audi Rivonia over a simple coolant warning I flagged when I brought in my Audi S3 in April 2025. Despite four separate visits, thousands of rands, and constant back-and-forth, the issue is still unresolved — and I received the same warning yet again at the beginning of July.

What makes it worse: • Promised follow-ups that never happened, • Ignored messages • Service advisors discovering “new” issues every time I brought the car in, • Engine misfiring and oil in spark plugs — problems that only appeared after they worked on the car, • Excuses, delays, and zero accountability.

I’ve lost complete trust in Audi Rivonia and, frankly, the Hatfield Group as a whole. If this is how they handle long-time Audi owners, I’d hate to see how they treat new customers.

I’ve submitted a formal complaint, but I’m sharing this publicly so others can be warned. Stay away.