Horrible service from Salesman

I had a horrible experience with the salesman, Shivar. Initially things were going well, the problem started when my car was delivered without the gift, I asked about it and was told that it will be couriered to me. This happened in April, I followed up with Shivar and he ignored my messages and calls yet before I got the car, he was very responsive. I had to call the dealership directly multiple times before I got the gift, I got the gift this week, in June! Horrible service from Shivar. I would not recommend.