Hatfield VW Melrose
Claimed Business
|3.9|11 Reviews (last 12 months)|This business does not respond to reviews
Hatfield VW Melrose
Claimed Business
|3.9
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hatfield VW Melrose receives strong praise from first time car buyers who consistently mention attentive sales consultants, with names like Tintswalo, Walo, Rhoda and Lebo recurring as standout assistants who guide clients smoothly through purchase and handover. Customers describe the showroom experience as welcoming, transparent and professional. However, a recurring theme among dissatisfied customers involves serious post-sale administrative failures, including vehicles delivered unregistered, unresolved accessory work, trade-in settlement disputes and concerns around contract authorisation, leaving some buyers feeling unsupported once the deal is closed.
Performance(last 12 months):
Trustindex Rating
4.4NPS Score
-50Unlikely
TrustIndex
4.4
NPS Score
-50
Recommended: Unlikely
Review Distribution
3.9|11 Reviews
Sep '25 - Aug '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAN
Amadeus N
1 reviews | Active since Mar 2026
5 Apr 2026, 23:29
Great service to a first time car owner
I recently bought a new VW Polo Vivo which I got from the VW Melrose dealership. I was assisted by the dealer Walo Nkuna who was top class from the moment I walked through their doors. Walo made my first car purchase experience a smooth one and I truly appreciate all his help from day one. I was also treated kindly by the finance manager Lebokgologanokealeboga, who helped me get the deal over the line. As a first time, car owner I would recommend VW Melrose to anyone. Keep up the great service!
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Amadeus N
1 reviews | Active since Mar 2026
5 Apr 2026, 23:29
Great service to a first time car owner
I recently bought a new VW Polo Vivo which I got from the VW Melrose dealership. I was assisted by the dealer Walo Nkuna who was top class from the moment I walked through their doors. Walo made my first car purchase experience a smooth one and I truly appreciate all his help from day one. I was also treated kindly by the finance manager Lebokgologanokealeboga, who helped me get the deal over the line. As a first time, car owner I would recommend VW Melrose to anyone. Keep up the great service!
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Kgomotso T
1 reviews | Active since Mar 2026
19 Mar 2026, 16:36
Buyer
Exceptional assistance. Easy to understand and use also friendly sales and everyone
Helpful (0)
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Kgomotso T
1 reviews | Active since Mar 2026
19 Mar 2026, 16:36
Buyer
Exceptional assistance. Easy to understand and use also friendly sales and everyone
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Lucky
1 reviews | Active since Mar 2026
13 Mar 2026, 11:44
Professionally proficient service from the Hatfield ve dealership
As a first time car buyer, I'm happy with the phone and the deal i got from the melrose vw Hatfield, very much indeed exceptional work from Tinswalo, the agent from the dealership. He went out of his to make sure that everything is in accordance, his service would definitely be worth recommending to other clients .
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Lucky
1 reviews | Active since Mar 2026
13 Mar 2026, 11:44
Professionally proficient service from the Hatfield ve dealership
As a first time car buyer, I'm happy with the phone and the deal i got from the melrose vw Hatfield, very much indeed exceptional work from Tinswalo, the agent from the dealership. He went out of his to make sure that everything is in accordance, his service would definitely be worth recommending to other clients .
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Tumelo S
1 reviews | Active since Mar 2026
10 Mar 2026, 09:41
Exceptional customer care
As a first time car buyer, Tintswalo and Rhoda were exceptionally helpful throughout the whole process, constantly updating me on the process and willing to stay late to complete my handover, really appreciate it, next car definitely getting it from Tintswalo at VW Melrose Arch.
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Tumelo S
1 reviews | Active since Mar 2026
10 Mar 2026, 09:41
Exceptional customer care
As a first time car buyer, Tintswalo and Rhoda were exceptionally helpful throughout the whole process, constantly updating me on the process and willing to stay late to complete my handover, really appreciate it, next car definitely getting it from Tintswalo at VW Melrose Arch.
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Replies (0)TK
Thamsanqa K
1 reviews | Active since Mar 2026
2 Mar 2026, 20:58
Exceptional service
It was my first time buying a car, and I was assisted by Tintswalo and Rhoda. They made the entire process smooth and stress-free. They were transparent and professional throughout, ensuring I understood every step. I truly appreciate their excellent service. Well done!
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Thamsanqa K
1 reviews | Active since Mar 2026
2 Mar 2026, 20:58
Exceptional service
It was my first time buying a car, and I was assisted by Tintswalo and Rhoda. They made the entire process smooth and stress-free. They were transparent and professional throughout, ensuring I understood every step. I truly appreciate their excellent service. Well done!
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Muhammed P
1 reviews | Active since Feb 2026
23 Feb 2026, 14:25
VW MELROSE SALES PERSON & FNI
Excellent brilliant & efficient. More like VW has got a Walo & roda Thank you for your exceptional service , going further and beyond in helping mr get my car of your floor & into my garage… As for this showroom - 11/10 for the floor the cars & everything else that goes with it Your latest VW Driver - peace out
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Muhammed P
1 reviews | Active since Feb 2026
23 Feb 2026, 14:25
VW MELROSE SALES PERSON & FNI
Excellent brilliant & efficient. More like VW has got a Walo & roda Thank you for your exceptional service , going further and beyond in helping mr get my car of your floor & into my garage… As for this showroom - 11/10 for the floor the cars & everything else that goes with it Your latest VW Driver - peace out
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Thamsanqa T
1 reviews | Active since Jan 2026
29 Jan 2026, 09:32
Car
I was a first timer buyer and Tintswalo and Lebo were such great help, made everything so special 🙏🏽, definitely going back soon. Thank you 😊
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Thamsanqa T
1 reviews | Active since Jan 2026
29 Jan 2026, 09:32
Car
I was a first timer buyer and Tintswalo and Lebo were such great help, made everything so special 🙏🏽, definitely going back soon. Thank you 😊
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Thabo S
1 reviews | Active since Sept 2021
22 Jan 2026, 08:38
Best VW dealership in SA
⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding service from **VW Melrose**! From the moment I walked in, the team was welcoming, professional, and genuinely eager to help. The sales staff were knowledgeable, transparent, and took the time to understand exactly what I was looking for without any pressure. The entire process—from viewing the vehicle to final delivery—was smooth and efficient, with excellent communication every step of the way. It’s clear that customer satisfaction is a top priority at VW Melrose. I highly recommend VW Melrose to anyone looking for a great Volkswagen and an exceptional dealership experience. I’ll definitely be back! 🚗👏
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Thabo S
1 reviews | Active since Sept 2021
22 Jan 2026, 08:38
Best VW dealership in SA
⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding service from **VW Melrose**! From the moment I walked in, the team was welcoming, professional, and genuinely eager to help. The sales staff were knowledgeable, transparent, and took the time to understand exactly what I was looking for without any pressure. The entire process—from viewing the vehicle to final delivery—was smooth and efficient, with excellent communication every step of the way. It’s clear that customer satisfaction is a top priority at VW Melrose. I highly recommend VW Melrose to anyone looking for a great Volkswagen and an exceptional dealership experience. I’ll definitely be back! 🚗👏
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