Hatfield VW Rivonia
Unclaimed Business
|2.3|6 Reviews (last 12 months)|This business does not respond to reviews
Hatfield VW Rivonia
Unclaimed Business
|2.3
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ndzondelelo M
1 reviews | Active since Jan 2019
8 Feb 2026, 19:15
Vehicle Returned with New Issues After Service
I recently took my car in for its second service and was assisted by Neo Matlala. When I went to collect my vehicle, I immediately noticed a strange noise coming from the rear wheel area, and there was smoke coming from the back wheels. This was very concerning, as the car did not have this issue before the service. I contacted Neo to explain what I had experienced, and I was informed that the brake pads had been changed without my prior knowledge or consent. This was never discussed with me beforehand. Since the service, my car has been making an unusual sound from the rear, and I am unsure what is causing it. I am disappointed that additional work was done without consultation and that I am now dealing with a new issue that wasn’t there before. I hope this matter can be addressed urgently and resolved properly.
Helpful (0)
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Ndzondelelo M
1 reviews | Active since Jan 2019
8 Feb 2026, 19:15
Vehicle Returned with New Issues After Service
I recently took my car in for its second service and was assisted by Neo Matlala. When I went to collect my vehicle, I immediately noticed a strange noise coming from the rear wheel area, and there was smoke coming from the back wheels. This was very concerning, as the car did not have this issue before the service. I contacted Neo to explain what I had experienced, and I was informed that the brake pads had been changed without my prior knowledge or consent. This was never discussed with me beforehand. Since the service, my car has been making an unusual sound from the rear, and I am unsure what is causing it. I am disappointed that additional work was done without consultation and that I am now dealing with a new issue that wasn’t there before. I hope this matter can be addressed urgently and resolved properly.
0
Replies (0)KM
Keabetswe M
1 reviews | Active since Jan 2026
27 Jan 2026, 14:01
Happy Custome
My experience with VW RIVONIA was the best. From doing the application, getting it approved, and finally getting my baby in Limpopo was really smooth. With the help of Zinan and his team, I am a happy vehicle owner 😃
Helpful (0)
|Replies (0)KM
Keabetswe M
1 reviews | Active since Jan 2026
27 Jan 2026, 14:01
Happy Custome
My experience with VW RIVONIA was the best. From doing the application, getting it approved, and finally getting my baby in Limpopo was really smooth. With the help of Zinan and his team, I am a happy vehicle owner 😃
0
Replies (0)TS
Thabo S
1 reviews | Active since Dec 2019
29 Dec 2025, 10:25
Complaint: got sold a car that was not in good condition.
I bought a used VW Polo TSI DSG May 2025, I was assured that the vehicle is in good condition and the DSG transmission it is good as new according to the maintenances, but a month later the car gave me issues and made sounds, they took it back and claimed it was fine, only to find out that the car is using too much oil and 6 months later the DSG transmission stopped working and now I took it back, but they don’t want to fix it or assist, I even decided to take it back and they will add the mechanical breakdown even on the costs for me, which I have to lose more money because they sold me a car that wasn’t properly repaired. They don’t even care about customers, I wouldn’t recommend that dealership for anyone even my worst enemy.
Helpful (0)
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Thabo S
1 reviews | Active since Dec 2019
29 Dec 2025, 10:25
Complaint: got sold a car that was not in good condition.
I bought a used VW Polo TSI DSG May 2025, I was assured that the vehicle is in good condition and the DSG transmission it is good as new according to the maintenances, but a month later the car gave me issues and made sounds, they took it back and claimed it was fine, only to find out that the car is using too much oil and 6 months later the DSG transmission stopped working and now I took it back, but they don’t want to fix it or assist, I even decided to take it back and they will add the mechanical breakdown even on the costs for me, which I have to lose more money because they sold me a car that wasn’t properly repaired. They don’t even care about customers, I wouldn’t recommend that dealership for anyone even my worst enemy.
0
Replies (0)lC
lukas C
1 reviews | Active since Sept 2025
9 Sept 2025, 13:07
Disappointed – Brand New Suzuki Swift Defective
My son purchased a brand new Suzuki Swift 1.2 GL CVT from Hatfield VW Rivonia in March 2025. In August, the car broke down with a dashboard error and overheating. Suzuki Gezina diagnosed a faulty harness and advised the vehicle should not be driven further. We immediately requested a refund, as the fault occurred within months of purchase. Despite clear communication, the dealership refused to consider a refund and insisted the car would only be repaired. Craig Schraibman from Hatfield VW confirmed this and referred us to the ombudsman if we were unhappy. It’s now been over three weeks, and we still haven’t received a formal diagnostics report or any clarity on the next steps. Under Section 56(2) of the Consumer Protection Act, a consumer has the right to return defective goods within six months and choose a refund, replacement, or repair. That choice was denied. Due to time and financial constraints, we’ve decided not to pursue the matter further — but we’re extremely disappointed by the lack of accountability and transparency from both the dealership and Suzuki SA.
Helpful (0)
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lukas C
1 reviews | Active since Sept 2025
9 Sept 2025, 13:07
Disappointed – Brand New Suzuki Swift Defective
My son purchased a brand new Suzuki Swift 1.2 GL CVT from Hatfield VW Rivonia in March 2025. In August, the car broke down with a dashboard error and overheating. Suzuki Gezina diagnosed a faulty harness and advised the vehicle should not be driven further. We immediately requested a refund, as the fault occurred within months of purchase. Despite clear communication, the dealership refused to consider a refund and insisted the car would only be repaired. Craig Schraibman from Hatfield VW confirmed this and referred us to the ombudsman if we were unhappy. It’s now been over three weeks, and we still haven’t received a formal diagnostics report or any clarity on the next steps. Under Section 56(2) of the Consumer Protection Act, a consumer has the right to return defective goods within six months and choose a refund, replacement, or repair. That choice was denied. Due to time and financial constraints, we’ve decided not to pursue the matter further — but we’re extremely disappointed by the lack of accountability and transparency from both the dealership and Suzuki SA.
0
Replies (0)