How to stop a vechile @120 km/h without brakes safely?

Dear GWM Alberton Management,

I am writing to formally raise a serious concern regarding the recent service carried out on my GWM P-Series Passenger 2.0 LT (2022 model).

The vehicle was booked in for a full service, with the clear expectation that all critical safety components — including the braking system — would be properly inspected and assessed. At no stage was I advised that the rear brake pads were worn or nearing replacement.

Less than 3,000 km after the service, we were required to replace the rear brake pads, and we have since been informed that the rear brake discs also need replacement. It is difficult to understand how components in such condition were not identified and communicated during the service.

Braking components are fundamental safety items. Failing to detect or advise on their condition places vehicle occupants at unnecessary risk. As a customer, I rely on your dealership’s expertise to ensure my vehicle is safe for my family.

I therefore request a clear and detailed explanation as to:

Why the rear brake pads were not identified as worn during the service.

Why no advisory was provided regarding the condition of the rear brake discs.

What corrective steps GWM Alberton intends to take to address this matter.