HA
Haval Alberton
Unclaimed Business
HA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
33
Recommended: Likely
Review Distribution
2.7|7 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Haval Alberton
Haval Alberton has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Haval Alberton across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCE
Carina E
1 reviews | Active since Jan 2020
16 Feb 2026, 16:36
How to stop a vechile @120 km/h without brakes safely?
Dear GWM Alberton Management, I am writing to formally raise a serious concern regarding the recent service carried out on my GWM P-Series Passenger 2.0 LT (2022 model). The vehicle was booked in for a full service, with the clear expectation that all critical safety components — including the braking system — would be properly inspected and assessed. At no stage was I advised that the rear brake pads were worn or nearing replacement. Less than 3,000 km after the service, we were required to replace the rear brake pads, and we have since been informed that the rear brake discs also need replacement. It is difficult to understand how components in such condition were not identified and communicated during the service. Braking components are fundamental safety items. Failing to detect or advise on their condition places vehicle occupants at unnecessary risk. As a customer, I rely on your dealership’s expertise to ensure my vehicle is safe for my family. I therefore request a clear and detailed explanation as to: Why the rear brake pads were not identified as worn during the service. Why no advisory was provided regarding the condition of the rear brake discs. What corrective steps GWM Alberton intends to take to address this matter.
Helpful (0)
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Carina E
1 reviews | Active since Jan 2020
16 Feb 2026, 16:36
How to stop a vechile @120 km/h without brakes safely?
Dear GWM Alberton Management, I am writing to formally raise a serious concern regarding the recent service carried out on my GWM P-Series Passenger 2.0 LT (2022 model). The vehicle was booked in for a full service, with the clear expectation that all critical safety components — including the braking system — would be properly inspected and assessed. At no stage was I advised that the rear brake pads were worn or nearing replacement. Less than 3,000 km after the service, we were required to replace the rear brake pads, and we have since been informed that the rear brake discs also need replacement. It is difficult to understand how components in such condition were not identified and communicated during the service. Braking components are fundamental safety items. Failing to detect or advise on their condition places vehicle occupants at unnecessary risk. As a customer, I rely on your dealership’s expertise to ensure my vehicle is safe for my family. I therefore request a clear and detailed explanation as to: Why the rear brake pads were not identified as worn during the service. Why no advisory was provided regarding the condition of the rear brake discs. What corrective steps GWM Alberton intends to take to address this matter.
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Replies (0)JU
JAN U
1 reviews | Active since Jan 2020
21 Dec 2025, 09:53
DO NOT BUY FROM RACEVIEW MOTORS
WORST AFTER SALES SERVICE AND VEHICLE I HAVE EVER BOUGHT. After the first Haval H6 I bought nearly killed me by going into "limp" mode while I was overtaking a truck. I fought Raceview Motors for another vehicle. Now my haval H7 has been in for repairs for two weeks and STILL I have no transport. I spent R500000+ on a vehicle to NOT sit without transport BEWARE DO NOT BUY A HAVAL OR ANY OTHER VEHICLE FROM THEM
Helpful (0)
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JAN U
1 reviews | Active since Jan 2020
21 Dec 2025, 09:53
DO NOT BUY FROM RACEVIEW MOTORS
WORST AFTER SALES SERVICE AND VEHICLE I HAVE EVER BOUGHT. After the first Haval H6 I bought nearly killed me by going into "limp" mode while I was overtaking a truck. I fought Raceview Motors for another vehicle. Now my haval H7 has been in for repairs for two weeks and STILL I have no transport. I spent R500000+ on a vehicle to NOT sit without transport BEWARE DO NOT BUY A HAVAL OR ANY OTHER VEHICLE FROM THEM
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Replies (0)AN
Andri N
1 reviews | Active since Jan 2020
7 Aug 2025, 13:52
Service excellence
We need more businesses that treats their customers like they are the most important thing to them. Really had such a pleasure dealing with Gary and the outstanding service from him and his team. Keep it up guys! Much appreciated!
Helpful (0)
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Andri N
1 reviews | Active since Jan 2020
7 Aug 2025, 13:52
Service excellence
We need more businesses that treats their customers like they are the most important thing to them. Really had such a pleasure dealing with Gary and the outstanding service from him and his team. Keep it up guys! Much appreciated!
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Replies (0)RT
Ruth T
1 reviews | Active since Jan 2020
25 Jul 2025, 07:03
Unfair treatment caused by non compliance
The guys at Haval Raceview motors in Alberton are not doing their work. I took my car in for yearly service. I used the car for work and did not travel far,thus the 60 thousand km on the clock after 6 years. I went personally to Haval to book my car for the service. The person who helped me, made notes on his desk pad. I told him that I do have a service plan with Happy motors who are underwritten to Liquid Capital. The previous year, when I took my car in,they did claim for the service from Motor Happy. All the detail should be on their system?? Next day my son took the car in. It took 2 days to do the service. I had to call them the 2nd day to hear if they are done. After 4 'hang ons' a lady told me that the car was ready. I went to fetch my car and they charged me 4,5 thousand Rand! I explained to the guy behind the desk that I do have a service plan. He said I can just call Liquid Capital and they will reimburse me. On calling Liquid Capital,the person told me that Haval never called for authorisation. He explained to me that I should or can not claim for the service. Haval should have called them before they started to work on the car. And they can not pay anything to me. I was so disappointed because I was never in arrears with my premiums. It means I paid over 10 thousand Rand for the service if I count my premiums and the money I had to pay. This was really disappointing and unfair treatment I received from the service department of Haval Raceview motors.
Helpful (0)
|Replies (0)RT
Ruth T
1 reviews | Active since Jan 2020
25 Jul 2025, 07:03
Unfair treatment caused by non compliance
The guys at Haval Raceview motors in Alberton are not doing their work. I took my car in for yearly service. I used the car for work and did not travel far,thus the 60 thousand km on the clock after 6 years. I went personally to Haval to book my car for the service. The person who helped me, made notes on his desk pad. I told him that I do have a service plan with Happy motors who are underwritten to Liquid Capital. The previous year, when I took my car in,they did claim for the service from Motor Happy. All the detail should be on their system?? Next day my son took the car in. It took 2 days to do the service. I had to call them the 2nd day to hear if they are done. After 4 'hang ons' a lady told me that the car was ready. I went to fetch my car and they charged me 4,5 thousand Rand! I explained to the guy behind the desk that I do have a service plan. He said I can just call Liquid Capital and they will reimburse me. On calling Liquid Capital,the person told me that Haval never called for authorisation. He explained to me that I should or can not claim for the service. Haval should have called them before they started to work on the car. And they can not pay anything to me. I was so disappointed because I was never in arrears with my premiums. It means I paid over 10 thousand Rand for the service if I count my premiums and the money I had to pay. This was really disappointing and unfair treatment I received from the service department of Haval Raceview motors.
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Replies (0)E
Elamarie
1 reviews | Active since Jan 2020
25 Jul 2025, 07:02
New car
Thabani I am writing to express my sincere appreciation for the excellent service. Your assistance in navigating the process was truly invaluable. The level of professionalism and courtesy shown was commendable. I am very pleased with the overall experience and my new vehicle. I will certainly recommend your services to others.
Helpful (0)
|Replies (0)E
Elamarie
1 reviews | Active since Jan 2020
25 Jul 2025, 07:02
New car
Thabani I am writing to express my sincere appreciation for the excellent service. Your assistance in navigating the process was truly invaluable. The level of professionalism and courtesy shown was commendable. I am very pleased with the overall experience and my new vehicle. I will certainly recommend your services to others.
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Replies (0)EM
Elelwani M
1 reviews | Active since Jan 2020
15 Jul 2025, 10:16
Haval Alberton service
I bought my car at Haval Alberton was helped by the guy named Kaylen such a sweet guy and very professional his service was amazing I recommend him 💯
Helpful (0)
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Elelwani M
1 reviews | Active since Jan 2020
15 Jul 2025, 10:16
Haval Alberton service
I bought my car at Haval Alberton was helped by the guy named Kaylen such a sweet guy and very professional his service was amazing I recommend him 💯
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Replies (0)KM
Katiso M
1 reviews | Active since Jan 2020
21 May 2025, 18:29
Appalling Service and Disrespectful Treatment and Service at Haval Alberton
I am writing to express my deep dissatisfaction with the appalling customer service my mother has consistently received from Haval Alberton. In February 2025, my mother experienced issues with her vehicle and clearly explained the problem to Shaun, an employee at the dealership. She even referenced the car’s manual to help him understand what the fault was and the signs the car kept showing according to the cars manual. However, without properly assessing the car, Shaun insisted—just by looking at it—that it required a mayor service. He dismissed her concerns and claimed he knew what he was talking about. She paid just over R5000 for this service. Despite this, she was called in to collect the car but still , the car had no power and was not functioning, it could not even leave the dealership and therefore she had to leave it behind again. An inconvenience as this is her primary mode of transportation. A day or two later, Shaun called to inform her that the throttle body now needed to be replaced. She then paid a further R6300 for this repair. Understandably frustrated, she contacted the manager to explain that the mayor service seemed unnecessary in hindsight and that it would have made more sense to fix the throttle body from the beginning. Disappointingly, the manager did not take any meaningful action or attempt to mediate the situation or hold Shaun accountable. Fast forward to Monday, 19 May 2025, less than three months later, the exact same issue recurred. The vehicle was towed in and arrived at Haval Alberton on Tuesday, 20 May 2025. My mother was contacted by another employee regarding the situation. When she explained that the car was displaying the same error messages as before, she was told she would need to pay R950 per hour for a diagnosis (up to R2000), and another R6000 for the same part again—because, shockingly, neither the part nor the electrician’s work carried any warranty. Seeking clarity and answers, she went to the dealership in person. Upon asking who had spoken to her so rudely over the phone, the employee proudly identified himself, confirming his dismissive tone was intentional. She tried to ask valid and reasonable questions to understand why the same issue had resurfaced so soon and why she should be expected to pay again. In response, she was met with rudeness and condescension. The employee bluntly asked why she even brought the car in if she didn’t want it diagnosed, showing no empathy, no professionalism, and zero willingness to assist. He continued to insist she must follow Haval’s processes, regardless of how unreasonable or repetitive the charges were—essentially acknowledging that the initial repair might have been misdiagnosed but taking no accountability. As she was still trying to understand why a part that lasted 5 years suddenly kept failing after their intervention, this same employee dismissed her and said he had other customers to attend to. This shows that customer service, respect, and accountability are completely lacking at Haval Alberton. This level of service is unacceptable. My mother is a paying customer who has spent over R11,000, and she has been treated with disrespect, dishonesty, and a complete lack of professionalism from multiple staff members—including management. We urge Haval Alberton and its management to take this matter seriously, review their service standards, and address how they handle repeat issues and customer concerns. No one should be expected to pay R6000 every three months for unresolved issues caused by poor workmanship and staff misconduct.
Helpful (0)
|Replies (0)KM
Katiso M
1 reviews | Active since Jan 2020
21 May 2025, 18:29
Appalling Service and Disrespectful Treatment and Service at Haval Alberton
I am writing to express my deep dissatisfaction with the appalling customer service my mother has consistently received from Haval Alberton. In February 2025, my mother experienced issues with her vehicle and clearly explained the problem to Shaun, an employee at the dealership. She even referenced the car’s manual to help him understand what the fault was and the signs the car kept showing according to the cars manual. However, without properly assessing the car, Shaun insisted—just by looking at it—that it required a mayor service. He dismissed her concerns and claimed he knew what he was talking about. She paid just over R5000 for this service. Despite this, she was called in to collect the car but still , the car had no power and was not functioning, it could not even leave the dealership and therefore she had to leave it behind again. An inconvenience as this is her primary mode of transportation. A day or two later, Shaun called to inform her that the throttle body now needed to be replaced. She then paid a further R6300 for this repair. Understandably frustrated, she contacted the manager to explain that the mayor service seemed unnecessary in hindsight and that it would have made more sense to fix the throttle body from the beginning. Disappointingly, the manager did not take any meaningful action or attempt to mediate the situation or hold Shaun accountable. Fast forward to Monday, 19 May 2025, less than three months later, the exact same issue recurred. The vehicle was towed in and arrived at Haval Alberton on Tuesday, 20 May 2025. My mother was contacted by another employee regarding the situation. When she explained that the car was displaying the same error messages as before, she was told she would need to pay R950 per hour for a diagnosis (up to R2000), and another R6000 for the same part again—because, shockingly, neither the part nor the electrician’s work carried any warranty. Seeking clarity and answers, she went to the dealership in person. Upon asking who had spoken to her so rudely over the phone, the employee proudly identified himself, confirming his dismissive tone was intentional. She tried to ask valid and reasonable questions to understand why the same issue had resurfaced so soon and why she should be expected to pay again. In response, she was met with rudeness and condescension. The employee bluntly asked why she even brought the car in if she didn’t want it diagnosed, showing no empathy, no professionalism, and zero willingness to assist. He continued to insist she must follow Haval’s processes, regardless of how unreasonable or repetitive the charges were—essentially acknowledging that the initial repair might have been misdiagnosed but taking no accountability. As she was still trying to understand why a part that lasted 5 years suddenly kept failing after their intervention, this same employee dismissed her and said he had other customers to attend to. This shows that customer service, respect, and accountability are completely lacking at Haval Alberton. This level of service is unacceptable. My mother is a paying customer who has spent over R11,000, and she has been treated with disrespect, dishonesty, and a complete lack of professionalism from multiple staff members—including management. We urge Haval Alberton and its management to take this matter seriously, review their service standards, and address how they handle repeat issues and customer concerns. No one should be expected to pay R6000 every three months for unresolved issues caused by poor workmanship and staff misconduct.
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Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
18 Feb 2025, 09:34
I am not being taken seriously regarding my car
I am not being taken seriously regarding my car. The car has a mechanical failure, and they are dragging their feet in resolving my issue. I get empty promises, and my emails are not being responded to. I need my car as my job is reliable on it. Can somebody at Haval Alberton start taking me seriously? This is your brand that you were quick to sell to me. Now that it has issues, you are struggling with troubleshooting your own brand. My maintenance warranty company is waiting for their report in order to see how they can help me. Can someone in a higher position call me? someone with decision-making authority.
Helpful (0)
|Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
18 Feb 2025, 09:34
I am not being taken seriously regarding my car
I am not being taken seriously regarding my car. The car has a mechanical failure, and they are dragging their feet in resolving my issue. I get empty promises, and my emails are not being responded to. I need my car as my job is reliable on it. Can somebody at Haval Alberton start taking me seriously? This is your brand that you were quick to sell to me. Now that it has issues, you are struggling with troubleshooting your own brand. My maintenance warranty company is waiting for their report in order to see how they can help me. Can someone in a higher position call me? someone with decision-making authority.
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Replies (0)