Ruth T

Unfair treatment caused by non compliance

The guys at Haval Raceview motors in Alberton are not doing their work. I took my car in for yearly service. I used the car for work and did not travel far,thus the 60 thousand km on the clock after 6 years. I went personally to Haval to book my car for the service. The person who helped me, made notes on his desk pad. I told him that I do have a service plan with Happy motors who are underwritten to Liquid Capital. The previous year, when I took my car in,they did claim for the service from Motor Happy. All the detail should be on their system?? Next day my son took the car in. It took 2 days to do the service. I had to call them the 2nd day to hear if they are done. After 4 'hang ons' a lady told me that the car was ready. I went to fetch my car and they charged me 4,5 thousand Rand! I explained to the guy behind the desk that I do have a service plan. He said I can just call Liquid Capital and they will reimburse me. On calling Liquid Capital,the person told me that Haval never called for authorisation. He explained to me that I should or can not claim for the service. Haval should have called them before they started to work on the car. And they can not pay anything to me. I was so disappointed because I was never in arrears with my premiums. It means I paid over 10 thousand Rand for the service if I count my premiums and the money I had to pay. This was really disappointing and unfair treatment I received from the service department of Haval Raceview motors.