KM
Katiso M
Active since Oct 2019
4
Reviews
0
Industries
Reviews
4 reviews11 months ago
Appalling Service and Disrespectful Treatment and Service at Haval Alberton
I am writing to express my deep dissatisfaction with the appalling customer service my mother has consistently received from Haval Alberton. In February 2025, my mother experienced issues with her vehicle and clearly explained the problem to Shaun, an employee at the dealership. She even referenced the car’s manual to help him understand what the fault was and the signs the car kept showing according to the cars manual. However, without properly assessing the car, Shaun insisted—just by looking at it—that it required a mayor service. He dismissed her concerns and claimed he knew what he was talking about. She paid just over R5000 for this service. Despite this, she was called in to collect the car but still , the car had no power and was not functioning, it could not even leave the dealership and therefore she had to leave it behind again. An inconvenience as this is her primary mode of transportation. A day or two later, Shaun called to inform her that the throttle body now needed to be replaced. She then paid a further R6300 for this repair. Understandably frustrated, she contacted the manager to explain that the mayor service seemed unnecessary in hindsight and that it would have made more sense to fix the throttle body from the beginning. Disappointingly, the manager did not take any meaningful action or attempt to mediate the situation or hold Shaun accountable. Fast forward to Monday, 19 May 2025, less than three months later, the exact same issue recurred. The vehicle was towed in and arrived at Haval Alberton on Tuesday, 20 May 2025. My mother was contacted by another employee regarding the situation. When she explained that the car was displaying the same error messages as before, she was told she would need to pay R950 per hour for a diagnosis (up to R2000), and another R6000 for the same part again—because, shockingly, neither the part nor the electrician’s work carried any warranty. Seeking clarity and answers, she went to the dealership in person. Upon asking who had spoken to her so rudely over the phone, the employee proudly identified himself, confirming his dismissive tone was intentional. She tried to ask valid and reasonable questions to understand why the same issue had resurfaced so soon and why she should be expected to pay again. In response, she was met with rudeness and condescension. The employee bluntly asked why she even brought the car in if she didn’t want it diagnosed, showing no empathy, no professionalism, and zero willingness to assist. He continued to insist she must follow Haval’s processes, regardless of how unreasonable or repetitive the charges were—essentially acknowledging that the initial repair might have been misdiagnosed but taking no accountability. As she was still trying to understand why a part that lasted 5 years suddenly kept failing after their intervention, this same employee dismissed her and said he had other customers to attend to. This shows that customer service, respect, and accountability are completely lacking at Haval Alberton. This level of service is unacceptable. My mother is a paying customer who has spent over R11,000, and she has been treated with disrespect, dishonesty, and a complete lack of professionalism from multiple staff members—including management. We urge Haval Alberton and its management to take this matter seriously, review their service standards, and address how they handle repeat issues and customer concerns. No one should be expected to pay R6000 every three months for unresolved issues caused by poor workmanship and staff misconduct.
0 replies
23 months ago
Disappointing and frustrating customer service
Dear Sir/Madam, I am writing to express my deep dissatisfaction and frustration with the service I received from Bed Factory's Alberton branch regarding an order I placed for a baby chest of drawer. The entire experience has been highly disappointing and has caused me significant inconvenience. Below is a detailed account of the incident: On the 24th of May, I visited Bed Factory in Alberton to purchase a baby chest of drawer for an upcoming baby shower scheduled for the 1st of June. I was assisted by a sales representative who informed me that the store is merely a showroom and that the actual stock is held in Centurion. She assured me that the delivery could be made between the 30th and 31st of May. I was asked when I prefer the delivery to be made and I confirmed that for accuracy, I’d prefer the delivery to be made at the baby shower venue on the 30th of May. I was provided with banking details and advised to make an immediate payment and send proof of payment, which I promptly did on Saturday, the 25th of May. The total amount of R2850 (R2500 for the chest of drawer and R350 for delivery) was transferred, and I ensured the sales representative confirmed receipt of the payment. Despite explicitly communicating the urgency and repeatedly inquiring about the stock availability, I received a message shortly after the payment confirming that the item was out of stock and would only be available in two weeks. This was extremely frustrating as I had been assured otherwise. When I contacted the store regarding the refund, I was told that it would be processed within 3-5 days. I informed the sales representative that refund processes could go to 14 working days. Despite the refund assurances, as of today, no refund has been received. Additionally, I keep having to follow up because when I don’t, the team doesn’t reach out to me. A recent call from the sales representative indicated that the manager suggested delivering the product next week, which is unacceptable given the baby shower is on the 1st of June. The lack of prompt communication, the failure to honor commitments, and the delay in processing the refund have caused me significant inconvenience. Attending the baby shower without the intended gift or a refund is highly distressing and unacceptable. I demand immediate action to resolve this issue. Specifically, I request: 1. Immediate processing of my full refund of R2850. 2. A formal apology from the store for the inconvenience caused. 3. An explanation for the miscommunication and delay in processing my order and refund. Please treat this matter with the urgency it deserves. I expect a resolution as soon as possible to avoid further escalation. Thank you for your prompt attention to this matter.
0 replies
26 months ago
Urgent Attention Required: Unacceptable Service and Unjustified Charges
This is an escalation of my disappointment since the last complaint I lodged. I am therefore writing to express my profound dissatisfaction with the repair service provided by Vodacom. Despite initiating a repair request for my phone last year, I was informed that the necessary parts were unavailable, leaving the matter unresolved. It was only upon escalating my concerns to HelloPeter on the 10th of January 2024, that Vodacom Repairs suddenly located the required parts. However, I was subsequently presented with an unexpected bill of R1700, which I find unjustifiable for the following reasons: 1. Despite being informed last year that my phone couldn't be repaired due to missing parts, I exercised patience while awaiting a resolution. It was only after external intervention that the parts were miraculously found, raising concerns about the transparency and efficiency of the repair process. 2. The inconvenience endured over the past 10 months cannot be overstated. I have dedicated significant time and effort to following up with Vodacom, endured the frustration of a non-functioning device, and continued to make monthly payments for this device. How does Vodacom allow its valuable customers to continuously pay for a service not received? The lack of accountability and failure to provide a seamless resolution to this matter is deeply disappointing. As a loyal customer, of over 20 years, I expect a higher standard of service and a swift resolution to this ongoing issue. I urgently request Vodacom to reassess its approach and take immediate steps to rectify this situation. I anticipate your prompt attention to this matter and a satisfactory resolution at the earliest convenience without further delay
170 replies
28 months ago
Dissatisfied Customer Service
I am writing to express my deep dissatisfaction and frustration with the service I have received regarding my LG Velvet mobile phone, which I purchased from Vodacom on the 30th of April 2021, under a three-year contract at 21 Voortrekker Road, Alberton City, Shop nr U165, entrance 6&7 (0118691234). I have been a loyal Vodacom customer, faithfully paying a monthly premium of R659,00 for the past almost 2 years without insurance, as I was assured that insurance was optional and a personal choice. However, I have encountered significant issues with my LG Velvet, specifically related to the battery, which began around February 2023. In my attempt to seek assistance, I contacted Vodacom and spoke to a consultant named Vuyo. Vuyo directed me to Vodacom repairs, where I was informed that they were unable to assist me at that time due to the brand no longer being in range. Despite their assurances that they would contact me, I have not received any feedback or updates on the status of my case for several months. The lack of communication and resolution has been extremely frustrating, and I have made numerous follow-up calls to Vodacom, only to be repeatedly told to be patient. As a paying customer who has diligently fulfilled their monthly financial obligations, I find it unacceptable to endure such a prolonged period without a functioning mobile device. My contract with Vodacom is set to conclude in June 2024, and it is disheartening to continue paying for a phone that has been rendered inoperable without any indication of when the situation will be rectified. I kindly request that Vodacom investigate this matter urgently and provide a comprehensive and satisfactory resolution. Whether that involves facilitating the repair of my LG Velvet or offering an alternative solution, I believe it is crucial to address this issue promptly and transparently especially because I’ve been following up on this matter since 2023 with no response or anyone contacting to acknowledge the emails.
186 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)