BF
Bed Factory
Unclaimed Business
BF
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bed Factory
Bed Factory has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Bed Factory across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTV
Thabile V
1 reviews | Active since Jan 2020
14 Sept 2025, 16:07
Bed from Hell Sore back, necks, Headaches
I am writing to formally lodge a complaint regarding a bed I purchased from your store at Festival Mall on 10 September 2025, which was delivered on 12 September 2025. From the very first night, the mattress caused severe discomfort. My husband and I woke up with sore backs, stiff necks, and headaches. I suffer from a back injury and live with Epilepsy, so restful and supportive sleep is crucial for my health. The mattress is clearly not what was promised or demonstrated in-store, and it is causing me ongoing pain and stress. We returned to the store on 14 September 2025 to raise our concerns, but the sales consultant (Gertrude) was dismissive and unhelpful. She stated that it was "not her problem" and that we should not expect the firmness of a demo bed to match that of a new bed. This explanation is unacceptable — it implies that the product sold to us will quickly lose firmness and is not fit for purpose, which constitutes misleading sales practices. We were further told that we could not exchange or return the bed because it has been used. This stance is unreasonable — the only way to determine if a bed is suitable is by sleeping on it. Expecting customers to judge comfort while the bed is still wrapped in plastic is unrealistic. This experience has left me with increased stress and daily headaches, which severely affect my health and ability to work. It is deeply concerning that many other consumers are raising similar complaints about your stores on HelloPeter, with no action seemingly taken to address the issues. I am requesting the following: Immediate collection of the mattress Either a full refund or an exchange for a bed that meets the specifications promised at the time of sale (I am willing to pay in the difference if necessary)
Helpful (0)
|Replies (0)TV
Thabile V
1 reviews | Active since Jan 2020
14 Sept 2025, 16:07
Bed from Hell Sore back, necks, Headaches
I am writing to formally lodge a complaint regarding a bed I purchased from your store at Festival Mall on 10 September 2025, which was delivered on 12 September 2025. From the very first night, the mattress caused severe discomfort. My husband and I woke up with sore backs, stiff necks, and headaches. I suffer from a back injury and live with Epilepsy, so restful and supportive sleep is crucial for my health. The mattress is clearly not what was promised or demonstrated in-store, and it is causing me ongoing pain and stress. We returned to the store on 14 September 2025 to raise our concerns, but the sales consultant (Gertrude) was dismissive and unhelpful. She stated that it was "not her problem" and that we should not expect the firmness of a demo bed to match that of a new bed. This explanation is unacceptable — it implies that the product sold to us will quickly lose firmness and is not fit for purpose, which constitutes misleading sales practices. We were further told that we could not exchange or return the bed because it has been used. This stance is unreasonable — the only way to determine if a bed is suitable is by sleeping on it. Expecting customers to judge comfort while the bed is still wrapped in plastic is unrealistic. This experience has left me with increased stress and daily headaches, which severely affect my health and ability to work. It is deeply concerning that many other consumers are raising similar complaints about your stores on HelloPeter, with no action seemingly taken to address the issues. I am requesting the following: Immediate collection of the mattress Either a full refund or an exchange for a bed that meets the specifications promised at the time of sale (I am willing to pay in the difference if necessary)
0
Replies (0)ARBD
Andreas Ruth B. Deolinda
1 reviews | Active since Jan 2020
23 Feb 2025, 09:55
Terrible service and customer support
I am completely appalled by the lack of sevce and agency to rectify the recurring issue I've had with the dresser I bought. Twice I've reported issues with this furniture and I constantly get the feedback of asking the manufacturers to return for further action. And then it goes silent. I highly do not recommend purchasing on the account that when you do have a problem they will stall and make empty claims with no feedback. I've had it.
Helpful (0)
|Replies (0)ARBD
Andreas Ruth B. Deolinda
1 reviews | Active since Jan 2020
23 Feb 2025, 09:55
Terrible service and customer support
I am completely appalled by the lack of sevce and agency to rectify the recurring issue I've had with the dresser I bought. Twice I've reported issues with this furniture and I constantly get the feedback of asking the manufacturers to return for further action. And then it goes silent. I highly do not recommend purchasing on the account that when you do have a problem they will stall and make empty claims with no feedback. I've had it.
0
Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
23 Jul 2024, 04:37
Bad store BED FACTORY ALBERTON CITY SHOP L39
I’m so disappointed by the service I’m getting from Godfrey the salesman, I bought a bed on the 26/02/2024 and it was delivered on a Saturday 02/03/2024. Ever since I started using the bed my body is always sore, the is a noise on a bed every time I do a movement.i called Godfrey nd complain about the bed he told me to put the mattress on a floor nd take another video, of which I failed to understand because when I sleep the mattress is not on floor is on the base. I responded to him nd told him I don’t have time to do all that because I did send him a video of the bed making noise, ever since then he doesn’t even bother to check or send ppl from factory to come investigate more about the bed nd now the bed is worse.
Helpful (0)
|Replies (0)TS
Tebogo S
1 reviews | Active since Jan 2020
23 Jul 2024, 04:37
Bad store BED FACTORY ALBERTON CITY SHOP L39
I’m so disappointed by the service I’m getting from Godfrey the salesman, I bought a bed on the 26/02/2024 and it was delivered on a Saturday 02/03/2024. Ever since I started using the bed my body is always sore, the is a noise on a bed every time I do a movement.i called Godfrey nd complain about the bed he told me to put the mattress on a floor nd take another video, of which I failed to understand because when I sleep the mattress is not on floor is on the base. I responded to him nd told him I don’t have time to do all that because I did send him a video of the bed making noise, ever since then he doesn’t even bother to check or send ppl from factory to come investigate more about the bed nd now the bed is worse.
0
Replies (0)KM
Katiso M
1 reviews | Active since Jan 2020
31 May 2024, 09:31
Disappointing and frustrating customer service
Dear Sir/Madam, I am writing to express my deep dissatisfaction and frustration with the service I received from Bed Factory's Alberton branch regarding an order I placed for a baby chest of drawer. The entire experience has been highly disappointing and has caused me significant inconvenience. Below is a detailed account of the incident: On the 24th of May, I visited Bed Factory in Alberton to purchase a baby chest of drawer for an upcoming baby shower scheduled for the 1st of June. I was assisted by a sales representative who informed me that the store is merely a showroom and that the actual stock is held in Centurion. She assured me that the delivery could be made between the 30th and 31st of May. I was asked when I prefer the delivery to be made and I confirmed that for accuracy, I’d prefer the delivery to be made at the baby shower venue on the 30th of May. I was provided with banking details and advised to make an immediate payment and send proof of payment, which I promptly did on Saturday, the 25th of May. The total amount of R2850 (R2500 for the chest of drawer and R350 for delivery) was transferred, and I ensured the sales representative confirmed receipt of the payment. Despite explicitly communicating the urgency and repeatedly inquiring about the stock availability, I received a message shortly after the payment confirming that the item was out of stock and would only be available in two weeks. This was extremely frustrating as I had been assured otherwise. When I contacted the store regarding the refund, I was told that it would be processed within 3-5 days. I informed the sales representative that refund processes could go to 14 working days. Despite the refund assurances, as of today, no refund has been received. Additionally, I keep having to follow up because when I don’t, the team doesn’t reach out to me. A recent call from the sales representative indicated that the manager suggested delivering the product next week, which is unacceptable given the baby shower is on the 1st of June. The lack of prompt communication, the failure to honor commitments, and the delay in processing the refund have caused me significant inconvenience. Attending the baby shower without the intended gift or a refund is highly distressing and unacceptable. I demand immediate action to resolve this issue. Specifically, I request: 1. Immediate processing of my full refund of R2850. 2. A formal apology from the store for the inconvenience caused. 3. An explanation for the miscommunication and delay in processing my order and refund. Please treat this matter with the urgency it deserves. I expect a resolution as soon as possible to avoid further escalation. Thank you for your prompt attention to this matter.
Helpful (0)
|Replies (0)KM
Katiso M
1 reviews | Active since Jan 2020
31 May 2024, 09:31
Disappointing and frustrating customer service
Dear Sir/Madam, I am writing to express my deep dissatisfaction and frustration with the service I received from Bed Factory's Alberton branch regarding an order I placed for a baby chest of drawer. The entire experience has been highly disappointing and has caused me significant inconvenience. Below is a detailed account of the incident: On the 24th of May, I visited Bed Factory in Alberton to purchase a baby chest of drawer for an upcoming baby shower scheduled for the 1st of June. I was assisted by a sales representative who informed me that the store is merely a showroom and that the actual stock is held in Centurion. She assured me that the delivery could be made between the 30th and 31st of May. I was asked when I prefer the delivery to be made and I confirmed that for accuracy, I’d prefer the delivery to be made at the baby shower venue on the 30th of May. I was provided with banking details and advised to make an immediate payment and send proof of payment, which I promptly did on Saturday, the 25th of May. The total amount of R2850 (R2500 for the chest of drawer and R350 for delivery) was transferred, and I ensured the sales representative confirmed receipt of the payment. Despite explicitly communicating the urgency and repeatedly inquiring about the stock availability, I received a message shortly after the payment confirming that the item was out of stock and would only be available in two weeks. This was extremely frustrating as I had been assured otherwise. When I contacted the store regarding the refund, I was told that it would be processed within 3-5 days. I informed the sales representative that refund processes could go to 14 working days. Despite the refund assurances, as of today, no refund has been received. Additionally, I keep having to follow up because when I don’t, the team doesn’t reach out to me. A recent call from the sales representative indicated that the manager suggested delivering the product next week, which is unacceptable given the baby shower is on the 1st of June. The lack of prompt communication, the failure to honor commitments, and the delay in processing the refund have caused me significant inconvenience. Attending the baby shower without the intended gift or a refund is highly distressing and unacceptable. I demand immediate action to resolve this issue. Specifically, I request: 1. Immediate processing of my full refund of R2850. 2. A formal apology from the store for the inconvenience caused. 3. An explanation for the miscommunication and delay in processing my order and refund. Please treat this matter with the urgency it deserves. I expect a resolution as soon as possible to avoid further escalation. Thank you for your prompt attention to this matter.
0
Replies (0)