TV
Thabile V
Active since Aug 2017
50
Reviews
0
Industries
Reviews
50 reviews2 months ago
Whatsapp support is making my Experience with Afrihost HELL
Afrihost whatsapp assistance line is dead. You started a chat at 09:36 and still not getting assistance. Their App does not allow me to change my details when I put in the VC reference number does not accept it been struggling for over 2 weeks now trying to verify my debit order details.
0 replies
7 months ago
Festival Mall Allowing Shops to **** Customers?
I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants. As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.
0 replies
7 months ago
Bed from Hell Sore back, necks, Headaches
I am writing to formally lodge a complaint regarding a bed I purchased from your store at Festival Mall on 10 September 2025, which was delivered on 12 September 2025. From the very first night, the mattress caused severe discomfort. My husband and I woke up with sore backs, stiff necks, and headaches. I suffer from a back injury and live with Epilepsy, so restful and supportive sleep is crucial for my health. The mattress is clearly not what was promised or demonstrated in-store, and it is causing me ongoing pain and stress. We returned to the store on 14 September 2025 to raise our concerns, but the sales consultant (Gertrude) was dismissive and unhelpful. She stated that it was "not her problem" and that we should not expect the firmness of a demo bed to match that of a new bed. This explanation is unacceptable — it implies that the product sold to us will quickly lose firmness and is not fit for purpose, which constitutes misleading sales practices. We were further told that we could not exchange or return the bed because it has been used. This stance is unreasonable — the only way to determine if a bed is suitable is by sleeping on it. Expecting customers to judge comfort while the bed is still wrapped in plastic is unrealistic. This experience has left me with increased stress and daily headaches, which severely affect my health and ability to work. It is deeply concerning that many other consumers are raising similar complaints about your stores on HelloPeter, with no action seemingly taken to address the issues. I am requesting the following: Immediate collection of the mattress Either a full refund or an exchange for a bed that meets the specifications promised at the time of sale (I am willing to pay in the difference if necessary)
0 replies
8 months ago
Wimpy N4 Belfast (Engen Garage)
From the very first time I tasted the Wimpy Burger at the N4 Belfast Engen Garage, I knew it was special. I’ve never had a Wimpy burger that beats the one from this branch! 🍔 The staff are always friendly, warm, and helpful—even when the place is full and busy, they never lose their smiles. The Engen garage staff are just as welcoming and go out of their way to assist. I couldn’t keep this to myself—thank you for the consistently great service and quality. Keep it up! 👏
0 replies
10 months ago
Checkers – Norkem Mall, Kempton Park
Checkers at Norkem Mall is the closest store for me, but I avoid it whenever I’m in a hurry. The service at the tills is frustrating. Cashiers often chat among themselves about personal topics — from how they slept to weekend plans — while customers are left waiting. Just recently, I watched four employees standing at a till, talking, while queues formed. One cashier even started chatting with another about her weekend while both had customers waiting. It feels like customer service is not a priority. Long queues are a constant issue at this store, and there seems to be no urgency in how the tills are managed. It’s disappointing, especially when all we want is quick, efficient service. Checkers really needs to improve queue management and ensure staff are focused on assisting customers — not catching up on personal conversations while we wait.
0 replies
10 months ago
Absolutely frustrated and disappointed with MTN MoMo and their call centre service!
I’ve been trying to log in to the MoMo app since yesterday, and I keep getting this message: "Ye'llo. Your account is temporarily suspended due to too many failed login attempts. You can try again in approximately 10 minutes." Well, how long is 10 minutes at MTN?! It’s been over 24 hours! I called the call centre — what a nightmare. The process takes forever, and when I finally got through to someone, Lihle, it felt like I was bothering her by asking for help. I gave her the name and ****en surname I used to register, and she tells me it’s wrong — where did you get my married surname from?! She asked when I joined MoMo — how would I remember that? I gave her my address and area code (1200 for Mbombela) — she tells me that’s incorrect. Seriously? Google it. She wanted my exact balance. I know it’s under R50, but you don’t even send statements — how should I know the exact amount? This was zero support, zero empathy, and a complete waste of my time. I’m deleting this app — it’s useless when you actually need help. MTN, your after-sale service is shocking, and Lihle's tone and attitude only made things worse. Do better!
0 replies
12 months ago
Delivery missed placed because no label on the outside
I ordered with MR D from Medley's Kitchen for Durban Curries Northriding, and when my order was delivered to the office, the packaging had no note, no reference number and no one knew who it was for. When I tried to contact MR D via their whatsapp line there was no agent to assist until about 38 minutes later. How does MR D allow restaurants to deliver anything not knowing who it is suppose to go to.
0 replies
13 months ago
Do yourself a favour check the reviews of hotels before accepting quotation
My husband and I booked a trip to Bali with Wolo Travel. They arranged for a driver to pick us up at the airport, and everything seemed to be going smoothly at first. We were booked at Dewi Sri Hotel Legian, but unfortunately, our experience was disappointing. After a long journey, we were eager to rest, but the room was far from what we expected. At first glance, it appeared clean, but upon closer inspection, it was clear that proper hygiene was lacking. The shower hadn't been deep-cleaned in ages, with visible hair strands from previous guests. The basin was discolored, and the bedside tables were covered in dust—definitely not ideal for anyone with asthma or sinus issues. The next morning, we went for the so-called breakfast “buffet,” which was another letdown. The selection consisted of stale croissants and bread, eggs only upon request, and pancakes stored in a jug with flies hovering over them. The juice was nothing more than melted ice, and the fried rice and chicken curry barely had any chicken. The only fresh fruits available were watermelon and honeydew melon. Coffee and tea were included, but if you wanted hot chocolate, you had to pay extra. The food was simply bad. We tried reaching out to Wolo Travel about our concerns, but the agent assisting us was unresponsive. It took them a day or two to reply. We also raised our complaints with the hotel, and they attempted to accommodate us by offering an alternative menu—rice, bacon, and potato wedges. But having this as our only breakfast option for the entire stay was unacceptable, considering we had paid for a proper breakfast. We ended up finding another place to eat in the mornings. Housekeeping was another issue. They merely changed the sheets and made the floor wet instead of actually cleaning it. A used tissue remained behind the toilet for days until we complained and demanded proper cleaning. The bed was uncomfortable, and at one point, we were given stained sheets. Wolo Travel needs to personally visit the hotels they list—without prior notice—to truly assess their standards. I now understand why Wolo is considered affordable, but this experience made me question whether the savings are worth it.
0 replies
14 months ago
Fortunate, I'm crying for my mother.
on 01/02/2025 I accompanied my mother to Vodacom iLanga, when we walked the gentleman at the door showed gave her a sit at one of the desks as she has a ankle injury. We waited for assistance and after realising people who came in after us were being assisted before us, my mother asked what was going on, one of the agents Fortunate was so rude to my mother, telling her she's busy with customers who had tickets, who are we not customers? and we were not aware that you needed a ticket and the gentleman at the door did not give us a ticket, so who is at fault here? Instead of hearing what we wanted to say she decides that we are not important I guess. That girl made me so angry disrespecting my mother like that, my mother is a loyal Vodacom customer ever since she had a phone come hell or high water she vouches for Vodacom to be treated like this. I would like Fortunate to apologise to my mother and understand what she did is hurtful to me especially.
159 replies
15 months ago
Huawei after sale service is a headache
I bought Huawei phone 2024, it has been giving me problems with some apps. Sometimes they work sometimes they just switch off, I took it to MTN they told me I have to take it to Huawei store. I took it to Huawei Sandton City. When I got there the lady told me she will not assist me, she will not even look at my phone because I did not buy it from them. What I do not understand is I went to there for technical assistance with their product why must I go to MTN. After trying to reason with her she finally looked at the problem and she was also surprised. This issue will help her in the future with the next customer who experiences the same problem When we buy phones they must let us know they do not offer after sale service.
0 replies
Review Distribution
5 Star
6 (12%)
4 Star
3 (6%)
3 Star
1 (2%)
2 Star
5 (10%)
1 Star
35 (70%)