FM
Festival Mall
Unclaimed Business
FM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Festival Mall
Festival Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Festival Mall across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Seroetsana M
1 reviews | Active since Jan 2020
2 Jan 2026, 13:37
Festival mall pep cell
Festival mall pep cell bad service I received from a lady by the name of Samu or Ama not sure of the spelling Was so dissapointed (so unprofessional and not helpful)I regret buying my phone there.not going back again.ill rather go where a customer is recognized and helped with enthusiasm.
Helpful (0)
|Replies (0)SM
Seroetsana M
1 reviews | Active since Jan 2020
2 Jan 2026, 13:37
Festival mall pep cell
Festival mall pep cell bad service I received from a lady by the name of Samu or Ama not sure of the spelling Was so dissapointed (so unprofessional and not helpful)I regret buying my phone there.not going back again.ill rather go where a customer is recognized and helped with enthusiasm.
0
Replies (0)NS
Nikita S
1 reviews | Active since Jan 2020
27 Dec 2025, 08:49
Poor maintained ice rink and lack of safety management
We visited the ice rink at Festival Mall for what was intended to be a fun family outing. Instead, due to the clear negligence of the staff, our visit resulted in a trip to the ER and a medical bill of R12,000. The ice was not cleaned or smoothed before the 7:30pm session began, nor was it maintained at any point during the session. We repeatedly requested that the staff use the machines to smooth the ice, as the surface was extremely rough with multiple ditches and grooves. Despite several requests and reported injuries, the staff refused to take any action. As a direct result of the poorly maintained ice surface, my skate became stuck, causing me to fall face-first and split my head open. Additionally, there were no marshals present and no assistance was offered to anyone injured on the ice. This complete lack of safety management is unacceptable.
Helpful (0)
|Replies (0)NS
Nikita S
1 reviews | Active since Jan 2020
27 Dec 2025, 08:49
Poor maintained ice rink and lack of safety management
We visited the ice rink at Festival Mall for what was intended to be a fun family outing. Instead, due to the clear negligence of the staff, our visit resulted in a trip to the ER and a medical bill of R12,000. The ice was not cleaned or smoothed before the 7:30pm session began, nor was it maintained at any point during the session. We repeatedly requested that the staff use the machines to smooth the ice, as the surface was extremely rough with multiple ditches and grooves. Despite several requests and reported injuries, the staff refused to take any action. As a direct result of the poorly maintained ice surface, my skate became stuck, causing me to fall face-first and split my head open. Additionally, there were no marshals present and no assistance was offered to anyone injured on the ice. This complete lack of safety management is unacceptable.
0
Replies (0)EM
TV
Thabile V
1 reviews | Active since Jan 2020
16 Sept 2025, 09:25
Festival Mall Allowing Shops to **** Customers?
I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants. As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.
Helpful (0)
|Replies (0)TV
Thabile V
1 reviews | Active since Jan 2020
16 Sept 2025, 09:25
Festival Mall Allowing Shops to **** Customers?
I am writing to lodge a formal complaint regarding one of the shops operating within your premises — Bed Factory, Shop 149, Festival Mall. I am extremely disappointed with the service I received from this store. They appear to have no after-sales support whatsoever, and when I returned to address an issue with a product I had purchased, I was met with rude and dismissive behavior from an agent named Getrude. She was quick to tell me to leave the premises rather than attempt to assist or even listen to my concern. What is most concerning is that this store does not provide any contact details for owners or management — no email address, no phone number, and no escalation channel. This raises serious questions about the type of businesses being allowed to operate within Festival Mall. If shops are permitted to trade without accountability or after-sales support, it creates the impression that Festival Mall tolerates or overlooks ********* practices by its tenants. As a paying customer, I should not have to resort to legal action just to receive basic assistance or product support. This experience has left me feeling frustrated and unsafe as a shopper at Festival Mall, and I believe other customers deserve to be warned about this. I urge Festival Mall management to investigate this matter urgently and take appropriate action to ensure that shops within your mall are held accountable for the service they provide to customers.
0
Replies (0)RM
Rhulani M
1 reviews | Active since Jan 2020
9 Aug 2025, 10:04
Side Step /Studio 88 group bad service
Very pathetic service and don't care attitude from area manager and store manager, you get treated so inferior. I return shoes for quality issues and went to check my complaint status x 3 times different weeks then later to get email saying return policy is 6 moths, but the whole store manager registered my complaint with slips provided, now is a month I do t even know where my shoes are or wher to get them not even a single call. Aas part of Studio 88 group they don't deserve support I won't shop there anymore.
Helpful (0)
|Replies (0)RM
Rhulani M
1 reviews | Active since Jan 2020
9 Aug 2025, 10:04
Side Step /Studio 88 group bad service
Very pathetic service and don't care attitude from area manager and store manager, you get treated so inferior. I return shoes for quality issues and went to check my complaint status x 3 times different weeks then later to get email saying return policy is 6 moths, but the whole store manager registered my complaint with slips provided, now is a month I do t even know where my shoes are or wher to get them not even a single call. Aas part of Studio 88 group they don't deserve support I won't shop there anymore.
0
Replies (0)bM
blessing M
1 reviews | Active since Jan 2020
1 Mar 2025, 11:02
Worst Parking Service ever
Pay station doesn't have card machine , and the machine takes note up to R20.00 only and when you call for assistance staff unfriendly , rude and they have the guts to tell you go look for change
Helpful (0)
|Replies (0)bM
blessing M
1 reviews | Active since Jan 2020
1 Mar 2025, 11:02
Worst Parking Service ever
Pay station doesn't have card machine , and the machine takes note up to R20.00 only and when you call for assistance staff unfriendly , rude and they have the guts to tell you go look for change
0
Replies (0)PC
Pat C
1 reviews | Active since Jan 2020
25 Oct 2024, 08:15
Poor service after online purchase
23 October 2024 15h30 Good Day, I will never buy any electronic gadgets from hifi or incredable connections stores based on the deplorable and appalling service I received today from your so called incredable store manager Sofi kgatlana. I visited hifi with help to be shown option to set up my online purchased Tenco phone emails and referred to incredable store tech counter where Sofi kgalana told me that despite that I bought the phone from one of their stores she demanded R250 before showing the options for the setting. I walked away will never buy anything whether online on over the counter from your stores. Will publicize my horrible incredable customer service on social media discouraging other customers not to buy online from any of your stores. disappointed 23 October 2024 20h09 Good day, This happened at your Festival Mall incredable store in Kempton Park. Sophi Kgatlana was horrible dictating that even if I bought the phone at their store any help she can offer must be paid. I never wanted the tech desk to set-up my emails but to show me the pop3 or imap options to cofigure my emails as the Tenco new phone couldn't show the option. I was holding my purchase invoice & even told her that why should I come to hifi and incredable instead of going to any other tech shop but I came to incredable because that's where I bought the phone. Sophi Kgatlana told me to go report anywhere even to senior stores management nothing will happen to her. I was so polite with her but she was so rude and she claims to be the store manager. Too bad and shame in this day and age where other suppliers and stores offer top class customers' care and service. Anywhere if I don't get remediation to this type of treatment please consider me as one of those customers who will never visit hifi, incredable and any of your stores and will push this to the social media in protection of other customers. It's not like I didn't have the money to pay her but it's the principle which is wrong that I purchase a gadget then I must pay again for getting usage guidance or advise if I failed to use the new gadget. It's so sad 25 October 2025 09h53 Good day, It is so absurd and rude for sophi kgatlana to give me a call this morning @ 09h16 to tell me exactly what she told me the day I walked into incredable connection looking for advise and guidance on setting my purchased new phone. She mustn't continue to show me her nasty and arrogant customer service attitude because I'm not indebted to any of the hifi/incredable stores. It was my choice to purchase the phone from one of your Stores and it remains my choice in future to avoid your stores and publicize on social media my horrible experience from one of staff. sophi has no customer ethics and eccentric to lead in front and understand general customer needs to take your store to the future. Honestly with her call this morning this demostrate the lowest ebb of her customer understanding and negative attitude to me as a customer. However this strongly portrays incredable connection customer short term strategy. Will never step foot in any of your stores and associated partners. That phone was my last purchase and I will be at liberty to generously share my horrible customer experience from your sophi/ incredable connection with other customers on social media platform. I'm so disgusted by sophi unrepentant and bully attitude towards me. If her intention to call was to apologize unfortunately I don't want to hear from her and further I don't want to talk to a lunatic like sophi.
Helpful (0)
|Replies (0)PC
Pat C
1 reviews | Active since Jan 2020
25 Oct 2024, 08:15
Poor service after online purchase
23 October 2024 15h30 Good Day, I will never buy any electronic gadgets from hifi or incredable connections stores based on the deplorable and appalling service I received today from your so called incredable store manager Sofi kgatlana. I visited hifi with help to be shown option to set up my online purchased Tenco phone emails and referred to incredable store tech counter where Sofi kgalana told me that despite that I bought the phone from one of their stores she demanded R250 before showing the options for the setting. I walked away will never buy anything whether online on over the counter from your stores. Will publicize my horrible incredable customer service on social media discouraging other customers not to buy online from any of your stores. disappointed 23 October 2024 20h09 Good day, This happened at your Festival Mall incredable store in Kempton Park. Sophi Kgatlana was horrible dictating that even if I bought the phone at their store any help she can offer must be paid. I never wanted the tech desk to set-up my emails but to show me the pop3 or imap options to cofigure my emails as the Tenco new phone couldn't show the option. I was holding my purchase invoice & even told her that why should I come to hifi and incredable instead of going to any other tech shop but I came to incredable because that's where I bought the phone. Sophi Kgatlana told me to go report anywhere even to senior stores management nothing will happen to her. I was so polite with her but she was so rude and she claims to be the store manager. Too bad and shame in this day and age where other suppliers and stores offer top class customers' care and service. Anywhere if I don't get remediation to this type of treatment please consider me as one of those customers who will never visit hifi, incredable and any of your stores and will push this to the social media in protection of other customers. It's not like I didn't have the money to pay her but it's the principle which is wrong that I purchase a gadget then I must pay again for getting usage guidance or advise if I failed to use the new gadget. It's so sad 25 October 2025 09h53 Good day, It is so absurd and rude for sophi kgatlana to give me a call this morning @ 09h16 to tell me exactly what she told me the day I walked into incredable connection looking for advise and guidance on setting my purchased new phone. She mustn't continue to show me her nasty and arrogant customer service attitude because I'm not indebted to any of the hifi/incredable stores. It was my choice to purchase the phone from one of your Stores and it remains my choice in future to avoid your stores and publicize on social media my horrible experience from one of staff. sophi has no customer ethics and eccentric to lead in front and understand general customer needs to take your store to the future. Honestly with her call this morning this demostrate the lowest ebb of her customer understanding and negative attitude to me as a customer. However this strongly portrays incredable connection customer short term strategy. Will never step foot in any of your stores and associated partners. That phone was my last purchase and I will be at liberty to generously share my horrible customer experience from your sophi/ incredable connection with other customers on social media platform. I'm so disgusted by sophi unrepentant and bully attitude towards me. If her intention to call was to apologize unfortunately I don't want to hear from her and further I don't want to talk to a lunatic like sophi.
0
Replies (0)tS
tidings S
1 reviews | Active since Jan 2020
5 Oct 2024, 09:13
******ion at Mall
I am a Uber Driver and I was ******ed by the securities at this mall they took R300 from me and told me uber vehicles are not allow in the mall, I am very disappointed especially that I was dropping of a client who came to the mall and I wasn't even picking up anyone, I saw show a sign that says no ehailing vehicle allowed which surprisingly in placed inside the mall and not even visible it should have atlist been placed outside the mall or entrance so that we see it before we enter the mall
Helpful (0)
|Replies (0)tS
tidings S
1 reviews | Active since Jan 2020
5 Oct 2024, 09:13
******ion at Mall
I am a Uber Driver and I was ******ed by the securities at this mall they took R300 from me and told me uber vehicles are not allow in the mall, I am very disappointed especially that I was dropping of a client who came to the mall and I wasn't even picking up anyone, I saw show a sign that says no ehailing vehicle allowed which surprisingly in placed inside the mall and not even visible it should have atlist been placed outside the mall or entrance so that we see it before we enter the mall
0
Replies (0)